Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***a –
The quality is excellent, came quickly
Customer –
Finally guessed with the size. Great vest. Very fast shipping. Thank you
G***m –
The parcel to Kiev went longer than expected (26.10 ordered-05.11 arrived at the Post Office), but lucky with the weather-until the street we go without clothes. overalls without foreign odors, the seams are good strong and even, sewn smoothly, the accessories are also good. Took on two dachshund, XXL size. The older 8 kg weighs-a little loose, but we still wanted. In length sat well. Younger took on growth, so she’s a little big.
R***i –
Perfect arrived in 22 working days in Italy I took a 4XL for Bul terrier adult and the VA perfectly the vest is beautiful looks great material and padded
E***a –
3XL in the body for Biggie 2 years 15 kg chest Volume 58 cm, back length 55 cm, neck Volume 37 cm. Delivery 10 days to Moscow.
F***r –
Runs small. I ordered a med for my 10lb teddy poo and it just barley fits..a little snug
A***v –
I took it on the spaniel, it came perfectly, only on the Pope too freely (not trouble, ears). It came very quickly-a week before St. Petersburg!
A***s –
Superb quality very good furniture product arrived 15 days before
V***R –
Jacket fire! Quality supper. Looks like Yudashkin is sewing. I recommend 100 percent.
B***a –
Very good quality, it is a bit too big tho but its OK, I got 4XL for my 18kg beagle, a lower size would have been perfect I think, but I am very pleased with the product anyway, the quality is very good and the material doesn’t catch any dog hairs on it which I absolutely love, it came very slowly tho, around 2 months or so but its totally worth the wait
I***a –
Super vest. The size exactly matches the size grid. On the volume of the chest 58 cm took zhl and did not lose. The quality is good, the seams are smooth, strong, the lock is good. I recommend this store.
A***m –
It was about a month, with the size fortunately guessed, sewn well threads do not stick out anywhere. In autumn, I recommend the most) photo after the first socks
I***a –
The vest is good. Sews perfectly. On the standard dachshund, the size took 2xl. When i opened the parcel i thought all the kapets, it will be small, but it was just right. Movement does not hamper, warm and comfortable will be. Dachshund weighing 10 kg, length from the withers to the beginning of the tail 43 cm. If i took more size, the dog would drown in the vest. Thanks to the store for fast shipping and quality.
M***a –
I ordered 07.01, in St. Petersburg came 20.01, tracked, came super, I have a Mestis dachshund, a little more than average size
A***A –
Waited for the parcel exactly a month. The store sent very quickly. And… my dog and I are unreal happy with the vest. Ideally sat down, sewing neat. On my adult fox terrier 9 kg weight I took the size of HL and it is perfect!!! As if for US Shito! Definitely recommend!!!
D***l –
nice quality fast delivery
J***s –
looks good
I***a –
Order sent quickly. The parcel took 10 days to the Republic of Tatarstan (the fastest delivery of all my orders). Vest of good quality: the seams are even, the threads do not stick out, the lock is serviceable. The goods are satisfied. The dog is in shock. Due to the non-standard size of our dog vest a little collect at the neck, but it is not the fault of the store. Seller-well done recommend
T***a –
Excellent jacket, sewing quality
A***O –
The size is very small a 3XL and good for dog-28 kg. Give away. By otherwise very quality nice in the material and finishings.
R***r –
We are happy to try new jacket. Ordered 2XL and 3XL. But would be free. Recommend store. For the goods thank you!
A***a –
First I ordered 3HL was huge for dachshund, I reordered 2HL and everything is fine) Thanks
Customer –
Put on so cute
M***k –
All OK for beagla 2 letnigo 18 kg perfect
C***s –
Very good product. I have a Westie and it fit. I did have to cut the belly part because it was too long and he couldn’t pee so I paid extra for that. Would buy again regardless.
D***a –
The size approached perfectly, the quality is super, the dog is comfortable. Delivery is fast, just before the cold. I’ll order another shift
J***e –
super comme sur la photo j’ai pris taille L pour un shi-tsu merci
T***a –
The vest is good but did not guess with the size.
G***o –
Size 5XL staffy chubby, 20 kg. perfect size. Great price quality. Fast shipping. Very happy.
A***a –
On adult standard dachshund took 3HL, sat perfectly. 2HL would be in tension and restrain movement. But for the purse another problem was drawn with 3HL: Before the longish. When he raises his paw and does his business, everything is right, but in free movement pisyun sometimes falls under the jacket, naturally slightly dirty the bottom of the jacket. And in general, an excellent jacket.
E***k –
Good coat on our dachshund. Stitched neatly, the threads do not stick out. It is very good that the trousers are not sewn. Dachshund’s feet are short. I was just looking for a buckle on my back. One minus. No reflectors. I have to sew myself. About the size, i will sign later. At this time, the dog with her husband is away. Weighs about 9 kilograms. According to reviews took 2xl. I really hope that it will do.
U***r –
Product: good quality, material is water repellant, nice color selections; add more. Price: cheaper than pet retail stores. very affordable and matches the quality of the product. Delivery: very fast, came after a week of order in my location (chicago) even if its holiday season/months. Comment to store: keep up the good work. P. S. My dog is a Miniature Schnauzer, 25lbs(overweight – big belly) XL or 2XL would be probably better, bought too big which is 3xl.
E***a –
Everything came very well, I recommend
L***a –
Great!! Sat perfectly!!! Thank you! Took 4XL, for a male 20 kg
A***r –
Good price and quickly sending to Czech Republic. Thanks for trade. I recommended this store.
C***t –
Good quality. 3eme year I order this type of coat to my dog.
E***n –
On that Terrier weight 3 kg. Size M came well, I’m very happy. Delivery is fast, thank you very much to the store for the good work.
V***v –
Norms, of course not sewing under the size in the joint joint. Will go
L***a –
Yolk bomb! We will have such a cost of 3 times more expensive! Comfortable and simpotichnaya!
M***l –
Perfect thank you
A***a –
All Compatible with description, size 2XL for doggie 10 kg
N***A –
Class. perfectly fit, the sizes match, guided by the size table. dog dachshund 12 kg took xl. Stitched qualitatively, neatly. lightning fastens easily. now our puziko clean. thanks to the store for the goods.
M***k –
super
P***r –
100% as per store’s description. Delivery to Poland (Warsaw) in 12 days! Perfect Customer experience. XXL for 8kg dog. 45 cm is the total lenght including collar (5cm + 40cm true back lenght). Be careful not to pull pup’s hair when zipping up. Thank you very much. I will post details for 5XL when I see my other dog.
R***r –
Excellent vest, tight and Quality. dogs are happy thanks.
J***E –
Fast delivery; item as described
A***a –
Excellent vest, fit the size of both dogs. Perhaps, it will suit two others, but not yet tried on)) on the back 60 cm. And chest circumference 66 cm. Ordered 5XL, came up well, even too freely sat down, but the length is the most it. The parcel came quickly, in less than a month, three weeks somewhere. Seller recommend, thank you!
A***a –
The order came to Astrakhan for 2,5 weeks from the moment, in fact, the order. Size L perfectly sat on a large zvergpinscher (took on the largest parameter-chest, 46 cm). A good blown vest with a reliable zipper and strong loops for the leash. When walking does not slip and will not rub your shoulders like a sweater (because of the hardening gait and the big chest there is such a problem). The dog is not very happy, but it is warm. On a small minus and dirty weather suitable 🙂
K***a –
The description fit perfectly. My puppy likes the vest very much. I ordered a larger number, I’m from the Czech Republic, and it usually takes a month to get me something. And puppies grow fast. Really great
J***c –
it fits perfect, great qaulitet, fast shipping, tnx
J***a –
I came to pritochka on my princess English bulldog) Thank you! if the size is bigger then it would hang on the Pope, the village is clearly
P***z –
Good product description, the measurements match the perfection, I bought the size M but I didn’t count on the dog’s long hair and it’s not worth it. Quality/price is great. Recommended
A***a –
On the 3-month Jack-Russell was too big, but in 4 already excellent! For active autumn walks up to + 5, below already freezes. Pleases the lightning on the back-“stepped” in the slits for the paws, buttoned and chased (especially important for the morning walk after sleep, because. As Schen still does not tolerate in the morning for a long time). It came in 17 days. I think we will grow-and for the spring we will order the same
K***a –
Fast shipping. The jacket looks good on my cavalier.
R***r –
The jacket is good, but thin, for spring and autumn.
Y***a –
Took on the Russian Spaniel, quite large. I sat down the vest well, with a margin, you can wear a sweater even under it)) along the length just right, 53.5 cm, the quality is pleasant. Vest with insulation. Delivery 1 month to Moscow. Region.
E***e –
Cool Popon! Pts stylish!!!! The dog wears, although usually clothes do not like. Took on fox terrier XXL-ideally sat down. I advise! Quality is excellent! For the winter and autumn the most it!
I***i –
Many thanks to the store for the quality of the goods and fast shipment, the dress really liked.
R***r –
The goods came very quickly. Jacket for autumn. Quality is very pleased. Everything is very neatly stitched. The size approached perfectly, L by 4500 kg. THANK YOU
Z***r –
everything perfekt
G***a –
The vest is good, but the size was mistaken, too big. the length of the top is 50 cm, the bottom is 36 cm
Customer –
The waistcoat came up. The goods came quickly.
C***e –
The item is very nice but the piece that hook the leash are a bit week, at least for a big port dog. In any case a nice item
N***n –
Great. Size accurate. For dachshund comfortable vest.
V***v –
Delivery is fast, in size approached, qualitatively made the material is good.
U***r –
Super, thanks to the store! Size L, everything came up, grow up, order a larger size.
E***a –
I ordered 08.10. Received 25.10 in Kaliningrad Size accurate. Dress comfortably, lightning is good. The strength of the leash rings has not yet been checked. At us while warm) then write
Customer –
Clothes are very high quality, very satisfied! Thank you!
R***k –
As most recommend. Precision workmanship, no protruding thread, machine work smoothly
N***a –
The waistcoat is excellent, the opening for the legs is wide-it’s not very. The quality of the seams is excellent. Thank you and respect the store. The dog is happy. Seller recommend
P***v –
Delivery is very fast. A dog or a fee is not very, T. To. The back is short. After a month of use broken zipper. Do not recommend, when worn out wool and dog angry. Bad decision. Next will take on the buttons.
I***a –
2XL for a dog 10 kg jacket perfectly sat down. In rainy weather will do. It’s not warm at all. Thin material and lining. For the winter will not work. Only if a warm sweater is dressed)
E***t –
Nice snug fit, easy to put on and take off. Best feature is that it covers his tummy well so he stays warmer when it’s cold. Really happy with this jacket!
Customer –
Something this time I waved with the size. 4 HL for 12 kg pug oochen large. 3 HL just right would be. We already had such a jacket. Excellent for its price! Conveniently fastens on top, though sometimes the lining falls into the lock. It is convenient that there are rings for the leash. They’re even alive, we used them and never sewn them. The fabric itself, of course, is thin, during prolonged operation there were holes, the Web did not take, it was necessary to sew. I attach new and old photos. From the old jacket we just grew up, went to order 3HL
Y***a –
I order here for the third time with my children, on shift, and it’s easier to navigate with the size, the store sends quickly, comes quickly in 5 days to Peter! Very satisfied, well warm, fast and convenient! Recommend shop and seller! Thank you!
N***o –
Good jacket, size 3xlon cocker spaniel came up, thank you. I recommend to buy
E***k –
Thanks came quickly! Quality is good! No smell. Size 3XL is large enough. We have a puppy, so, yellow-jacket, a little for growth. We’ll put the sweater down. The inner part rubs like with a cloth, not fabric. The product is satisfied! Seller recommend!