Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***k –
Beautiful neat bow, odorless. Approached even on a 4-month-old kitten. I recommend!)
T***n –
Super Workmanship
A***x –
I order the second time .. All Super
A***v –
I love it, and my cat loves it! Looks perfect, as on photo!
K***a –
The client is satisfied, a good collar, he is comfortable, did not take off. Recommend to buy
I***a –
Cat happy
R***r –
The collar is good, I hope the cat will like it
I***k –
Excellent quality and fit
Customer –
Fits perfectly, so cute on our young cat
T***a –
Very cute collar. Came size S, medium size cat, weighing 5 kg, perfectly approached)) to the Stavropol territory delivery month. There was no reason to communicate with the store. Thank you)
E***a –
The goods came in 20 days! Corresponds to the description! Velcro closure
G***o –
The cat did not like it, but nobody actually asked him. Not much is not free on such a large male. But all others are happy.
M***e –
Fits my 13lb cats neck, so use that for judgement lol. Can make it smaller cause the velcro. Arrived in a week or so to the USA
M***a –
The description corresponds to reality. The parcel came pretty quickly. Looks beautiful.
E***A –
Funny thing, the cat is beautiful! On a large cat sits not tight and not weak, just right. The main thing-does not press. Slightly adjustable with Velcro, so fire!
S***n –
very nice and good quality but small for my kitty 🙂
C***o –
It looks great on you!
Customer –
It took 35 days to arrive. It looks exactly like in the pictures, it doesn’t have any kind of smell and seems to be very comfortable, since my cat didn’t even try to take it off.
A***y –
Spartacus loves his new bow tie. It’s comfortable to wear and he didn’t fuss at all. So dapper,
K***a –
The order was 21 days before Murmansk, the cat liked it. Butterfly krivovata, but what to wonder. Everything is regulated. I have a big cat.
R***n –
I like it, Cat No, size S for Bengal 3,5 months. Normally, a little violicovat, fast delivery, store thanks!
S***e –
My loves it. Good quality. Perfect for its neck on special occasions Thank you
S***m –
Ok
M***r –
Funny thing. The cat was elegant for the new year! Thank you store!
S***e –
Fit you.
A***n –
amazing! XD
M***a –
Excellent)) I recommend
J***s –
Looks good! 🙂
I***m –
Cute
R***z –
Excellent thank you very much!