Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***k –
Item is exactly the same as in the pictures
J***s –
Like, very good
E*** –
Excellent pull, the belt is adjustable.
R***b –
Super rychlost doručení, deset dní jsem Ho měl DOMA, zpracování vypadá Taky Dobře
I***r –
good quality but took a long time.
D***i –
very good
Customer –
Good thing, only the waist part is thin and the carabiner is plastic. I use two months, the beast is 35 kg, we are satisfied.
J***s –
Teally nice item. Satisfied with quality also.
T***a –
Very good. Last for long time
N***n –
The quality is excellent, the delivery is fast, in my opinion a bit short, in general the product is satisfied with the price-the quality is excellent, i recommend to buy.
Customer –
Great quality! recommend to buy
Customer –
Excellent quality of the product.
V***v –
Stunning leash, quality is best!
F***o –
Fast shipping exact description
C***z –
The product looks pretty good. Have how much resists.
A***c –
arrived super fast. quality very good.
P***k –
Super lanyard, quality very good, recommend
S***v –
All right.
L***e –
Excellent product. Thank you
D***c –
All comply with the description. Looks firmly. Pack dotarła after 2 weeks
H***t –
Its OK
T***r –
Perfect
G***g –
It’s the second time I buy it. This time I bought it for a friend, he is super satisfied. Very good quality and quite fast delivery.
H***e –
Good item would deserve a wider and padded strap for those who want to run. Otherwise very solid.
E***i –
All ok 10+++
B***s –
Good quality product, exactly the same as offered. He arrived very soon and well packed.
Customer –
Very good quality, tested a couple of times and meets very well.
E***a –
I did not expect that the pull will be with the belt. Thanks to the store. We’ll run
F***z –
I was afraid the dog would pull me, the rubber elastic prevents those tucks.
S***z –
Excellent quality the belt with secure so that it does not unbuckle in a dog pull. I had another belt that came with a bag for my cell phone and my little dog broke it with a pull. En te format is much stronger and the belt great.
R***G –
running with this is awesome compared to traditional leashes
N***v –
Excellent, quality
G***o –
Strap with very good quality, well sewn, lock up with insurance so it doesn’t slip if the dog pulls more of the bill, sent very fast, thank you very much, happy with the purchase
W***w –
Got a gray blue instead of the black Orange
A***r –
Very well made. Long enough even for my small Pekinese dog. Comfortable to run. A bit heavy.
Customer –
I’m very surprised in positive way. Product seems very solid and nicely made – I don’t see any difference in comparison to similar product x… times more expensive. Package arrived to Poland within less then 3 weeks. Thanks !
S***a –
The parcel came quickly. Quality at altitude.
A***s –
Great so far. been testing ot for about 1 month now. lead could be a dash longer but other than that great! I use it for a 28 kg rough collie.
D***e –
Excellent kit, very satisfied.
J***s –
very good quality
V***s –
Super
A***r –
Bon produit