Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
I liked the Pei 20 kg easy stand
M***l –
Tape Measure came very quickly. Order came for 15 days. Reserved for French bulldog weight 14 kg. Decent quality. How to serve and how much is enough to accomplish your goal later.
A*** –
The order arrived within 10 days. The product is very high quality. All as in the photo. Recommend store
R***r –
Excellent Roulette
R***z –
ok
S***a –
Good quality leash. Already went for a walk, works fine. I recommend. Delivery is very fast. Thanks to the store.
M***a –
The leash came in three weeks. The truth was not tracked. Packed well in a doll, the box is a little wrinkled, but there is nothing terrible. Everything’s inside. The quality of the tape measure pleased, very good. How to start using then I will add a review. Shop and store recommend. 5
G***r –
Excellent quality, fast delivery, excellent packed. I recommend the store! We will still order! Thank you.
I***v –
I bought a second time. I recommend the product and the store
E***a –
Delivery is fast, thank you, looks good…
F***r –
The goods came in time and good condition!! Therefore, I advise everyone.
D***a –
Everything is fine
A***k –
Very cool leash-roulette, came for 2 weeks even was unexpectedly, but is not tracked!!!! I recommend the store!!!
Customer –
I love it. Very good quality
N***a –
Super roulette, such in the store 2-3 times more expensive, delivery is very fast
E***a –
At first glance an excellent roulette. We will try to use. I came to tbilisi a little less than a month.
V***v –
Leash comfortable, delivered quickly
Customer –
Waited!!!! Roulette came!!!
A***o –
Looks good, after long use look at the tape
M***v –
With the kind of roulette is good, we will try, delivery month and week.
K***n –
Good leash
J***T –
Good Roulette, we liked it. Exactly the same as in the photo. Looks serious until they tried the case. Delivery is very fast.
M***m –
Good leash!!!
E***a –
Delivery is very fast-2 weeks, packed in a box, the box is a little crumpled. The buttons on the tape measure work, the length is 5 meters. In the hand comfortably lies. In general, so far very satisfied.
R***n –
Roulette liked. Comfortable to hold in hand, suitable leash length, nice material, bright color
A***e –
Received very quickly and in accordance with the description
F***r –
Good quality n recommend restore
E***a –
Roulette Super! Seller recommend. Sent the goods quickly, before the Central Federal District in less than a month came. Very well packed. In general, I’m delighted. Order, for such money you will not regret.
G***t –
Everything is super. Very good quality. It was a month.
Customer –
The leash is very cool. In pet stores such a leash in MSK costs from 3000 rubles. I advise! Quality! Ergonomics!
U***r –
Super-cool yakisna rich. Delivery porivnano schvidka-menshe city
M***m –
Roulette is happy, Cocker 13 kg in a jerk holds perfectly. The previous roulette, bought from the same store, calculated the truth for 50 kg, lasted exactly a year. Let’s see how long this one will last. Delivery 3 weeks to Moscow.
M***n –
Thank you! The goods received, the quality is good, everything corresponds to the description. Seller and shop recommend. Later I will add a tip.
E***z –
Super fast shipping and high quality
V***v –
Everything is fine. As it is written from the store. the goods came in two weeks.
E***a –
All as in the picture. Very good
R***a –
Thank you, excellent quality!!!
T***h –
Roulette neat. While working, withstands the dog in 5 kg, there we will see. A little bit of a lock, but maybe I could not yet adjust
S***e –
Great product. Ideal for a dog of 10 kg
S***a –
Roulette is great. Easy. In the hand lies comfortably. Does not slip. Cheaper than the previous branded twice. There are no differences yet. Only the lever of the lock in the other direction shifts, even more convenient. Thank you to the store. I recommend to buy.
N***b –
Good quality product, packing is not broken
L***a –
Quality is excellent! Boldly smear
N***o –
Cool leash. Back twists quickly. Very comfortable! For Jack Russell took a length of 5 meters.
M***m –
Thank you for the fast delivery! Everything is whole, packed well. In fact, I have not checked yet, I’m waiting for the collar) I will add a review later
S***a –
Very good
V***a –
Very high quality leash, and beautiful. Very fast shipping.
L***l –
Tape measure is durable, made of good plastic. Weight 200g, for a small female hand is an ideal option. Tape is nylon, width is about 1 cm. Lock in stock. For dogs up to 10 kg fit perfectly. Delivered in the manufacturer’s box.
O***a –
Thank you very much, the quality is excellent, everything is received and tested, we walk with pleasure. I recommend the producer.
S***h –
Quality is good, the performance is comfortable.
P***a –
Beautiful. Same as described. Not very fast shipping, but worth waiting. Thank you.
R***a –
Very fast shipping 14dnj! Recommend!
M***r –
I’m on time. The product is just as described
A***a –
The leash is kind of decent. But there is inconvenience. It slowly winds when the dog runs closer. It turns out that it does not have time to look long tape and remains under the feet.
K***v –
The quality is good, everything corresponds to the description, the product is satisfied. The store sent it the day after payment 12,11, 2019. But the carriers are disgusting. China left only 1,12, 2019. Where the parcel dangled is not clear. The waiting period ended, I opened a dispute. The seller asked to wait and extended the waiting period. As a result, the parcel received in 1 months and 8 days. But the seller’s guilt is not. He was attentive, immediately answered my letters, apologized. In general, the goods are good and the seller is reliable. I recommend.
J***p –
high quality I love it
A***v –
Very fast shipping. Quality is good, but did not like the work of the lock
Customer –
Ok
L***T –
Amazing the quality! Wine very well packaged, took a little over two weeks and I recommend 100%
E***a –
Ok all super
M***a –
Tape Measure of good quality. Yardage as claimed. Took a meter. Order tracking. Leash happy. Thank You Very Much.