Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***e –
Very satisfied with this article of good quality and particularly pretty and elegant. In addition the delivery was extremely fast.
J*** –
2e join ordered did those others now so many months but super! Perfect for small dogs
S***s –
This is the second time I ordered. It came super fast. Great quality as always
A***a –
Bowls liked, deep, just our appetite 🙂 thank you!
J***s –
Quality Nice, a bit petty.
I***a –
Very nice but a bit petty. The box had been damaged.
E***n –
Bowl small, for cats and small dogs suitable.
N***A –
Good beautiful thing
E***n –
Curve. Bent. Cups of low quality.
A***o –
It’s quality, but very small, for cats it’s perfect
N***a –
Item according to the description, packed perfectly, thank you very much☺️
M***a –
All OK! Thank You!
D***o –
Chic! As in the picture, comfortable, compact.
L***o –
Good quality
H***a –
Cute for my little doggie, delivery instant 2 weeks, recommend
D***v –
Good quality goods, bowls are durable, stand too, not suitable for a large dog.
Customer –
it isn’t as big as the one in the pic but big enough for one adult cat
R***r –
Fast shipping. Everything corresponds, as in the picture! Thank you store!
K***a –
Class plates
R***t –
Good quality Fast shipping Very nice bowls and stand. Suits small dogs
Customer –
Excellent bowls, very much, and the cat especially)
L***l –
Too small even for a small dog. Ok for a cat.
A***v –
Good quality. Took for King Charles. Norms.
C***d –
Parfait
Customer –
Very good quality and fast delivery. My cat is very excited!
S***e –
Item received quickly. Very nice! Nothing to complain about 🙂
J***z –
Perfect. Very nice and good quality.
C***n –
smaller than i thought but happy with it..
A***v –
It’s okay. The order came in 20 days.
Customer –
So beautiful!
M***m –
Super))
T***o –
Beautiful but very small for my medium dogs. It’s for cats or very small breed dogs.
N***a –
Very good bowl. Delivery is fast, but the photo Bowl looks more.
N***h –
Bien
Customer –
Good quality.
L***c –
Expected more size, product for the 2nd week quickly thanks to the store.
Customer –
Very nice
L***a –
All cool
A***a –
Super. Recommend. Bowl rather for smaller breeds.
G***e –
Excellent stand with bowls, just for a portion of French. The only bowls are located very close, and when the dog eats porridge, crumbs fall into the water. But it’s not scary, often change water
M***i –
Very very cute and good workmanship.
Customer –
Excellent Product
Customer –
Super fast delivery, quality at altitude, maikunchik happy. Seller recommend. + 5.
Customer –
All as in the picture. Packed well, it reached Moscow in 3 weeks. It looks very beautiful. I advise!
B*** –
Very nice
B***a –
Super 🙂 ďakujem 🙂
R***a –
As shown in picture.
J***j –
Compatible with description
I***a –
Bowls and stand are good. The service is good. 5 stars. Only my dog doesn’t like it.
Customer –
”””’
D***V –
Bowls of good quality, for small dogs by height and size will fit. For Jack Russell just
A***n –
it’s only for small dogs
E***i –
Product gorgeous! Looks tough! I have purchased for a Chihuahua. So for large dogs doesn’t fit.
F***p –
Beautiful I recommend
A***V –
Very small
Y***a –
Excellent quality. And looks beautiful and durable. Thank you)). The package dried himself address. Writing in customs all data and price, and the envelope price below))
S***z –
Are cute
A***h –
Thank You, great!
G***g –
Very happy about this article thanks
S***s –
Perfectly. Thank You Very Much!