Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***v –
Came to Estonia in a month. Everything’s fine. Seller advise
E***a –
Great addressee! From the moment of the order to receive it at the post office in Moscow it was 2 weeks. The store sociable-quickly agreed with him the inscription for engraving-in the end everything is done perfectly-without errors and smoothly! The badge itself came in a blue box (as in the photo of the seller) with a spare carabiner of a larger size. I’m very happy with the purchase! Seller recommend 100%!!!
M***h –
too gud
A***d –
The product is amazing. The delivery time was about a month. But it’s worth the wait. The engraving is also very accurate!
S***t –
mooi
Customer –
Wonderful medal! A little can be heavy, but my dog is not small, it will be normal. Recommend. thank you, store!
V***v –
Great badge. Includes two carabiners for different ring size. Large enough diameter. You need to consider when choosing
L***k –
Beautiful pendant, delivery fast! Thank you.
Customer –
The attention of the good store, the product as in the description, excellent quality
E***a –
I liked it very much, I came quickly, everything just like I asked, thank you
L***a –
100% recommended. Fast delivery and excellent product
A***a –
Very good thank you
L***l –
Cool badge!
A***u –
Good
N***a –
Everything is fine, delivery month
E***a –
I felt heavy for a small dog, although maybe i’m exaggerating. But executed qualitatively, beautifully!)
Customer –
Good quality and engraving… 5 STAR SELLER!!
F***f –
Chic badge, sent quickly, with the store did not communicate-there was no need I really liked the quality. .. Definitely metal. Heavy, casting-smooth, without burrs + two carabiners. Special thanks for the gift box…
L***a –
Ordered 15.01 came 07.02, the addressee is super, the store recommend
A***a –
Prior to Peter drove about a month, in a message to the store wrote that to indicate on the meddalka. No mistakes. I’m very happy. There is a spare carabiner.
Y***o –
Everything is fine!!! Delivery is very fast, wrote everything correctly, thank you very much store
Customer –
Good quality and as seen in the photo arrived, it took longer than expected to arrive but in the end it arrived
J***a –
Identical and very good the engraving of the name with the data. For chile it took less than 21 days.
G***r –
Thanks. recomanded store !
V***v –
Very fast delivery, all as in the description + carabiner as a gift
M***z –
It was delayed but it came. Very nice and the recording just like that. Recommended
Y***a –
It ‘S a miracle!! Very high quality, cool жетончик!!!))) Seller just clever!! Quickly make, fast forward, error free, all, as I asked!! Badge small! For very small dogs can be heavy! Goods and definitely recommend store!!)))
F***v –
Got instantly, the engraving is excellent, coincides with the ordered, on the Russian The fastening as they write is lame, but the medallion itself is 5 +. Came in the box. I recommend
S***a –
the parcel took around a month to come… and I’m very happy with the tag… the quality looks good and engraving is sharp and clear… the store seems responsive… definitely recommend the product and the seller…
V***n –
I liked it
Customer –
The goods are very satisfied. The store is very good. Did everything I asked. Be sure to order
I***N –
The addressee is excellent.
R***r –
Nice medallion! Quality is excellent! Archie is happy!!!
V***a –
Power děkuji, them it luxusně udělané
P***o –
Receiving the order in perfect condition, the only thing is the time has taken a long time to arrive
E***r –
The medals are really beautiful. The engraving is also well done. In addition, the small box is very appreciable to offer the medals as a gift. Thank you to the store for his seriousness. I recommend without any worries this article and this seller.
Customer –
I like it. looking so good product
V***a –
It’s super cool. The store is very cool. Did exactly as I asked
R***n –
the product looks very good
V***k –
Quality is better than expected. Seller recommend.
S***i –
Thanks to the store the piece is good and very excellent and the seller responded to write the dog name on the piece Shi arranged by the seller
M***s –
thank you
S***a –
Thank you!)))))
M***e –
Super, thank you, excellent
G***z –
Very nice and good quality. The information is correct. Good communication but it took a little longer than usual to arrive
A***n –
I liked everything, as in the photo, thanks to the store
M***a –
Very good goods, looks nice and the inscription was done as requested. I recommend both store and product.
Customer –
Very solidly made product. Pretty heavy, as per this type hang tags. I have large dog, so did it will not be bothered him.
Customer –
coins are a little bit big and heavy but they are very nice.
D***d –
Everything is fine. The truth is Samoyed muzzle is a bit strange. But the picture from the store it is the same.
M***z –
The product is very beautiful, nice presentation. Very slow shipping, too much for my taste. The product meets the expectations but very slow shipping.
A***n –
I liked the form, view and image of the living. The carabiner is dead and useless-it will immediately be warmed up and lost. Change to the ring. On the back of the engraving came out worse than in the photo, but it is read. Let’s see how quickly it will be.
Customer –
Everything good. Thanks very much
Customer –
Excellent badge, I order a second time, the first badge lost the dog. I recommend.
I***o –
Excellent locket, all written as requested, 20 days, track. Thank you, and recommend product and store.
J***z –
It is excellent the product the material and also to Peru I arrive in 1 m is. Highly recommended all very well the material of the said and the strap are very good finishes.
S***a –
Good selling! made everything as I asked! fast delivery, super quality!!!
V***a –
Everything is fine. Thanks to the store)))
Customer –
The goods came to Krasnoyarsk for a month, the quality really liked it! The store fulfilled all wishes.
T***a –
The addressee is very good, the engraving is clear, everything as the store asked. I recommend the seller, I reached Volgograd in a month.
T***a –
Super! Cool!
A***s –
All nishtyak
A***n –
Fast delivery excellent store ordered a second time all at the highest level
D***v –
perfect
D***v –
Quality is good, I recommend the product was all the way.
R***o –
Kiev reached 47 days, all as in the description. Medallion Super The store is responsive and will help in the design. It’s a pity not, the one for whom this medallion was intended Anyway, thank you to the seller. I recommend both the product and the seller.
L***k –
Beautiful medallion, wrote everything that asked, thank you
Customer –
In the front plate should go the name the dog, by otherwise consistent and very nice
O***a –
I liked everything. Delivery 3 weeks to Voronezh. The store is responsive, as a gift on the addressee made engraving.
M***s –
Very nice design and came with all the information required in the label
N***k –
All right, engraver exactly as had to be. Dotarło about time.
V***v –
All class 10 points
O***a –
I order a second time All Super The store is very good Package came quickly
O***a –
The parcel came very quickly, despite the holidays! Thank you! Heavy addressee, good quality. The inscription is made by engraving.
T***a –
We order the second time. Very satisfied with the quality. Wealth is fast.
D***v –
The parcel was about 2 weeks in the new year, came in early January. The quality of the medallion itself is excellent, the only bad fasteners, the ring itself, which is attached to the carabiner is very weak, when playing the dog can easily tear it off. Therefore, as an option, you will have to do something collective farm. Otherwise everything is fine, I recommend the store!
V***n –
Super!
D***. –
Very good dog tag. Good quality. Well engraved. Thank you.
P***Y –
quality goods. Well, will support the shop in the next time
N***a –
Super
R***f –
The medallion is very good. Ordered on December 21, arrived in Kolpino on January 11. With engraving all clear. In the reviews I read that the carabiner is better replaced, you can lose. I’ll hang on the ring. The store is very polite. I recommend.
R***r –
The product corresponds to the description. All data on engraving are typed without errors. But there was a parcel for a long time. Seller recommend.
M***y –
Even more beautiful in real life and perfect engraving Thank you very much
T***k –
The badge is cool, the name is made on the Russian!!! It has an address, a phone, and my name!!! fast shipping and delivery. Seller recommend! Yeah, a spare carabiner.
A***r –
Perfect is like in the description
A***a –
The store is super, delivery to MOS. Region. 3 weeks, Norma, did everything as requested, definitely advise!!!
L***o –
Very Nice, fast delivery before the scheduled date, highly recommended store.
E***n –
Came almost on time, less than a month in Irkutsk. The pendant is good. Not too heavy. Looks very cool.
Customer –
Everything is fine the addressee is excellent.
J***j –
Very satisfied. The parcel came quickly. The store wrote everything exactly as requested. I recommend.
P***e –
Super
A***r –
Fast shipping
N***F –
Looks cool! The store took into account all my wishes-the inscription and phone number in the center. But I did not like that the inscription is so narrow. It was possible to stretch it a little, or it is read with difficulty. Well, for such money-will go
A***r –
perfekt!!!! thank you my friend will order again
F***g –
Professional store before the time and for the price nothing to say the engraving at the top and the medallion too
F***a –
Hermosa
I***A –
All Super thank you
K***o –
Class