Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***e –
Fast and as the description
N***a –
Very fast delivery, 16.01 ordered, 21.01 courier brought home. Quality is good, the seams are even. After unpacking immediately there was a strong smell, a couple of days passed. Test drive was excellent, everyone is happy. I recommend.
J***a –
Arrived in 5 days! The product is equal to that of the photo! Looks good material
C***e –
parfait
Customer –
Shipping about 2 weeks. The courier brought home. Chose delivery from the Russian Federation.
V***v –
Fast delivery, exact product description.
Customer –
Seat Super, rewelacja, problem with dog in car resolved, you can safely carry auto and small has conveniently 🙂
Customer –
Good
A***a –
All as the picture! It’s for 18 days. Parcel courier brought home. Happy!)
Customer –
Product quality
B***u –
Have yet to use but store shipped the item really fast and was greatly appreciated! Everything looked exactly as described.
B***d –
Good product that lacks rigidity. The placement of a plate in the front pocket improves the product. Why not deliver it with side profiles?
M***z –
It’s like in the picture. The sides are not maintained, and it does not come with any plugin for it.
*. –
Looks like the picture, fast shipping!!!
P***e –
I just received it, sent it very quickly. It meets expectations. I haven’t tried it at the moment, but i ‘ve put it in the car and it’s perfect.
R***e –
The product is equal to the image i like it very much and it takes 24 days to arrive.
I***i –
Very accurate, like the picture
A***z –
All very well
Customer –
Very good like the photo came fast
C***o –
It matches the image, perfect for me bichon, let’s see how in the car I haven’t tried it yet.
Customer –
According to the description.
H***t –
Soft sides. no metal. plastic clips may brake easily
F***z –
Excellent Product
I***a –
All super) delivery fast!!! Not yet tried but I think it will be good sobaken))) the store changed color on request) thanks to him
A***n –
We received it in 1 week, thank you!!!
I***a –
The goods are satisfied. I did not communicate with the store. Delivered in 4 days by courier. I liked everything. The seller is happy.
A***a –
Quality is good. There is a little smell, but it will fade
O***h –
Delivered sdek for 2 weeks. No stiffness ribs. There is a smell-on the balcony weathered. A maximum of 500 rubles. Should be worth…
B***e –
Article conforms to its description. I am not disappointed, ideal for the car, takes up little space and big enough for my little dog. Fast sending and receiving
N***e –
THE product is good quality and as advertised. Delivery was fast. Am satisfied!
C***o –
Repeat purchase
A***x –
The very carrying of good quality, for the zwerga came up. But there is one huge minus-because of the mesh sides all the sand that the dog brings on his paws in rainy weather, falls out on the seat, and bought only in order not to get dirty car. And very weak plastic buckle. I think it won’t last long.
E*** –
A little difficult to assemble for the rest equal
E***a –
Cool, comfortable thing. For safe movement with pet most that) mega fast delivery
A***v –
The saddle is good, high-quality, all as in the description. The store recommend, processed and delivered the order in one day. Thank you very much for your promptness. Spain
Customer –
My dogs really liked it)))
E***a –
I liked the bag. Delivered quickly, courier to work.
H***i –
I haven’t tested yet but it seems very solid and good product, thanks!!
Customer –
very good
R***r –
There is a smell, it is weathered. The store sent quickly, it came to 2 weeks.
K***a –
The dog basket is very good. All went quality, nowhere sticks out thread, very decent goods. The minus is only that a strong smell, but I think it can be weathered) and it’s still bad that there is no stiffness ribs. Delivery to St. Petersburg was about 1,5 weeks
P***a –
Product with excellent quality!! My girl will be more safe to ride car Thanks to the supplier
N***a –
Thank you for very fast delivery! packed qualitatively,. creslojust Super! we and our pets are delighted with the purchase!!!
A***o –
Super!!! We have a cavalier, he likes it. Straight comfortable, began to sit in the car calmly.
P***w –
Super, super, super, zamówiłam already second for brother Seller does błyskawiczną shipping, seat szło US 12 days is very neatly made dog from 5 to 15 kg perfect
M***o –
as pictures but smells terrible, it makes me nauseous during the car ride.. I’m going to leave it outdoors to see if it goes away.
D***d –
Arrived just the day of delivery, perfect wine and very fast
S***s –
good quality, fast shipping
B***d –
Very good thank you
R***r –
Delivery 2 weeks.
M***a –
The order came for 13 days in Murmansk. Brought the courier. Quality is good. Threads do not stick out anywhere. All OK. The store is my gratitude!
M***r –
This is great, just as described. Highly Recommend for a small dog 🙂
A***n –
Very good quality, fast delivery
M***G –
The size is ideal for a small or medium sized dog. The materials are of good quality and easy to wash. It has a front compartment with closure. It is a good product to prevent car seats from getting full of hair
H***a –
Good! Just like photos
A***o –
amazing service
M***l –
Very good quality but be careful it is not very big. Just for little dogs not bigger than a bichon! Received not even 2 weeks
A***a –
Super produit
I***O –
Quality is good. Provides safety and convenience of transportation of a small dog. Relatively soft sides on functionality do not particularly affect but allow you to fold and compactly store in the trunk. To Nizhny Novgorod delivered by courier for 4 days. I recommend.
C***e –
Satisfied with my cde, corresponds to the description, received quickly I recommend this article.
A***a –
Everything is fine! Sobaken in shock, and parents in delight brought. Sending was from the Russian Federation. Brought to the house.
C***a –
Amazing has arrived in 2 days and looks good now just need to prove it.
Customer –
Super cool thing! I did not expect absolutely for such money of Aigen quality, but it is so! Take it!
A***e –
Arrived super fast and consistent with the photo
F***r –
Pas encore essayé
E***y –
Perfect!
Customer –
The goods came quickly, delivered by courier. At first glance everything is good, but has not yet tried to use
M***y –
I Have shied for months at final it’s perfect! As on the pictures and very practical.
B***r –
Identical product photo. Material very good.
R***z –
It’s just like the d is crypt. Shipping from Spain took 2 days. I recommend it.
M***s –
Not I put the 5 stars by the side bars are not rigid, are as tollos fabric and that ago bending. By rest as which the picture. And also arrived super fast
Customer –
Super fast delivery by courier, quality high.
Y***o –
Okay, very strong smell that will surely go away in time. Hooks are simple so if the dog is restless he can break them
V***v –
All norms, there is a smell, but it is weathered
M***o –
I recommend the store. Received in 4 days. Maybe the photo.
L***n –
Get well, it’s just like in the picture
Customer –
Loved! Is like the picture really!
Customer –
Very good quality product exactly as the picture. Recommend.
M***s –
It’s lovely with the pipeline, it’s come super well packaged and the material is very good quality. Price ratio can’t be asked for more, thank you!!
S***a –
The shape does not hold. I’ll do something about it. But the quality is good. Let’s see how in operation.
S***a –
I like it, though the package went for a long time. But I’m happy. Thank you very much to the store.
S***a –
Veľká spokojnosť, product Ako picture, adding the SK CCA 3 týždne, predajcu odporúčam
L***o –
I haven’t tried it yet but it’s like the picture and I get mega fast
M***a –
Very fast shipping… Basically what you Advertising
L***a –
Easter came quickly. In good condition.
M***o –
Just like the one in the picture! Very useful I arrive very fast!
S***y –
The product corresponds to the description. The dog refused to sit in this box.
V***l –
Top very fast
K***z –
Product super quality, as the picture. Recommend 🙂 hope that my little dog will want in it ride.
J***j –
Just as described. Exactly what I needed ! Thank you
D***n –
Very fast shipping. Ordered 19.03.20 brought the courier 23.03.20. In the case did not try. But I really liked it.