Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
exactly as on the pictures. looks good quality. smells strongly.
A***v –
Order tracking.
E***a –
Service at the highest level. Fast, high quality sewn. Have little smell, but a day weathering it won’t. Thank You
A***v –
Product quality. we liked. But what about the delivery for 2 or 3 days this tale or because we’re lucky and the courier yes directly home bring
A***a –
The quality of the chair is good, but you need to watch how belts and fasteners will serve. Time will show. The delivery was nuance. The order hung in Moscow in the warehouse, but the store destroyed everything. In general, in time about 2,5 months, for this minus. The seller is good and sociable!
N***a –
A good hammock for a dog, sewn neatly, Lightning “tractor”, there is a small smell, but I think to fade. Sewn from a dense waterproof fabric. Convenient fastening. Deep enough. How will we see in the work. Shipping fast, track not tracked.
Z***a –
The dog is very comfortable to sit, in the car has not yet checked, but i think everything will be fine. Seller recommend. Delivery is fast, courier at home.
R***k –
Convenient to carry puppies
O***l –
A great thing! Acquired Corgi-at the time, not closely and not much. Seller very quickly sent, received in Moscow for a couple of weeks. Recommend store and goods!
R***a –
The quality is excellent, the threads do not stick out, the zippers all work. There is not a big smell, but it’s not scary. I hope sobaken will appreciate (he is 12 kg)
A***t –
It came for 1 day-sending from russia, quality at a price-a thing flimsy-but for small dogs it will do. Of the shortcomings-not very comfortable zippers and low board-does not cover the entire back of the seat.
N***k –
Delivery is super fast, after a day received. The thing is quality, in the car placed perfectly. I recommend!
Z***a –
Very fast shipping, straight to the apartment by CDEK! Good quality goods, for a pet in the car the most! There is a slight smell, who think quickly evaporate!
E***z –
Good quality, fulfills its task
L***d –
Great stay to try it!
J***a –
Delivered the company kse. A little smells, we wait for it to fade. Otherwise everything is fine, i hope enough for a long time. There is a carbine to fasten the dog, but it does not look very reliable.
V***v –
Basket Super. qualitative, large. Laike 20 kg freely.
A***a –
Very beautiful, qualitatively sewn, slight smell. Slightly dim than in the picture.
S***z –
I like it, it lacks some stability though i like it
T***a –
I ordered delivery from Russia, the store wrote that there was a fire. I extended the delivery time for 15 days. The goods are delivered. There is a smell of oilcloth and poor stitching of locks! The seller is responsible, always in touch.
J***a –
All good, fast delivery
N***a –
Quick. Corresponds to the description. there is a small smell. The straps for attaching to the head restraints are too small. but you can add. Quality is good. thanks
V***v –
Came quickly) all whole) very happy
O***S –
When shipment, the edge is erased
E***o –
Everything corresponds, the smell is true, but it’s nothing to fade!
A***a –
Carrying is very good, collected it at home. In the near future i will test in the car. Delivery was long, despite what i chose from russia 🙁 I waited for three days to come, and i came in three weeks, it was unpleasant. But the product quality is super, so 5 stars!
S***n –
Everything is OK, but has a smell, hung on the street to ventilate, let’s see
D***a –
Just like in the photo of the store. Quality thing for little money. Thanks to the seller.
A***z –
It is very good and fast in shipping
I***l –
Excellent and quality seat))) fast delivery.
M***n –
Good quality of the cover for dogs. Delivery 10 days! Only one thing that I would like to suggest to the store- make straps longer. Cover hanging in the air and barely touch car seat.
Customer –
If it was accurate, in fact better than I expected as to the size was super big, my can-daughter is a Beagle and fits perfectly. I also love the material of the product, it’s like a hard, tough canvas. Just great, very satisfied.
A***o –
Great hammock for dog! Completely takes 1 passenger seat! I liked it very much!
M***r –
Quick order large see good looking Recommanded Thanks store
S***n –
Chic thing! Does not take all the back seat and the dog is comfortable)
W***k –
Free size, is also a clip at to dog secure to the belt or harness
Customer –
Came very quickly. It hasn’t been weeks. Quality is good.
I***a –
Good hammock
X***i –
better than I expected so happy with this purchase
D***n –
ok
D***p –
Whole fast delivery and me puppy love it
K***a –
Excellent hammock, suitable for large breeds, delivery to Moscow 5 days by Courier
N***h –
A good thing, in the car came up, a large enough size. West Highland fits freely. Cloth is dense. It came in the stated time, only the store did not specify the neighborhood in the address, and the Mail called when the deadline for the return shipment has already come. I managed, took it. Now it is necessary to teach the dog))) Thank you, I recommend the product and the seller. I’ll add a photo later.
S***v –
It looks very good. He arrived quickly. I’m happy with the order.
Customer –
Everything is fine, delivered to the door. Strongly smells of synthetic. We need to air it and everything is OK.
S***o –
Fast delivery from Russia. Quality litter, for the dog Corgi 9-11 kg came up perfectly, but no more.
Customer –
The order came very quickly, in two weeks. Packed normally. The goods came in whole. Looks decent. Checked the lightning locks work well. The material is 100% polyster. Thank you to the store. Seller recommend.
W***z –
Good quality. I recommend!
I***e –
Good product. It’s a bit Small for my fur baby though unfortunately but will use it in the mean time and see how we go.
O***a –
I really liked the dog! Perfectly Fit in the car.
S***a –
I liked it
R***v –
It came quickly, its money is worth, the thing is not perfect, but it is cheap. Before that, rolled in a hammock of Belarusian production. It is better, but it costs 4 times more expensive
N***h –
The product is excellent. The courier brought the parcel home.
A***a –
Great the truth!
Y***a –
Got here fast!
Customer –
Has too strong smell. It was necessary how many days to ventilate
D***m –
Satisfied with seat cover, loved it even more if form is more solid.
O***o –
Everything is fine! I recommend
Customer –
Wszytko Super but handles headrest for short in my Volvo S60 after assuming normally hanging in the air had remake for longer
K***a –
Fully corresponds to the description. Cloth is dense. On the sides of the zipper, look durable. The frame is soft. Just fabric. All elements and fasteners look reliable. To St. Petersburg arrived in three weeks
I***a –
The thing is very comfortable, there is a smell of new material, threw on the balcony for weathering. Delivery is incredibly fast!!! Thank you very much to the store!
O***G –
Super fast shipping. Without any problems delivered to another address. Externally, the quality is normal. How will serve depend on different factors.
I***a –
Great thing, good quality! delivery to st. petersburg only 3 days! courier brought straight home.
S***v –
Everything is fine, it came very quickly, very satisfied
V***a –
Very fast shipping!!! The thing is undoubtedly necessary and of excellent quality. Thank you store
P***v –
Very cool hammock! Threads stick out somewhere, but not critical. Beautiful, big. Fast shipping. I think corgi will be very good there.
V***v –
Mega fast delivery by courier to apartment
H***i –
Very beautiful, big and just perfect.
M***u –
As in picture, satisfied, looks tough!
E***a –
Delivery in 2 days. Super fast. Everything corresponds to the description.
I***t –
Very convenient to bring your dog back by car. Easy to put in to store
Z***a –
Very good thing. Conveniently and quickly dresses on headrests. There is a holding leash. You can wrap in a velcro roll without removing from the chair. Large size, in the unfolded form closes almost all the back seat. I recommend. Sending and receiving very quickly, delivered the courier.
D***o –
Delivery by courier on the second day of st. petersburg! It hasn’t been faster yet.
B***s –
Material with good quality. Equivalent to picture
A***a –
It’s very good.
S***a –
Todo great and very fast to arrive
O***G –
Super hammock! Delivered home, on the second day! For not a large labrador-perfectly fit the size of the hammock. Seller recommend
I***a –
Very satisfied. The quality is excellent and, just like in the description. To СанктПетербурга, posting was less than two weeks. Thank you shop for quality products and fast delivery.