Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***H –
The order is made 12.11.19. Came on 04.01.20. The product fully corresponds to the description. Dimensions match. Packed simply in a postal package. The parcel came without damage. The cover is sewn well. The material is only thin, on the front side the material is cramped, with reverse rubberized, waterproof. Ideally approached the Land Rover Freelander 2. the product is satisfied. I will add a review after operation. Shipping with tracking, almost two months. Very good store, excellent store. Seller recommend. Thanks to the seller.
R***v –
Delivery 3 days!!! The courier brought to the apartment. The product is very satisfied! Took on Ford Focus 1. Everything is just fine! I recommend, the thing is worthy and the main thing is clean!!! Two Shepherds!
S***V –
Waiting for the goods did not disappoint, the first impression-norms. As will be established to write off.
K***v –
Delivery less than three days at home, there is nothing to complain about the quality of production. Bought for the dog, but the first appreciated the cat, he liked it. In the kit all for installation in the trunk. The store definitely recommend. He has a big respect. Install in the machine I will add feedback necessarily
O***o –
The cover is excellent! Rubberized, on the sides of the Velcro, on top attached clasps.
D***v –
The parcel went a little longer (for a couple of days). Quality is decent. I will free the car-I will add.)
D***i –
Delivery is fast. Send from Moscow. Quality at 5 +. For such money. In the hatchback lay well.
Y***a –
Quality is good. In surgut came for 6 days transport company. Everyone is happy. Can be used not only in the trunk but also in the rear seat. Not bad. Thank You
R*** –
Delivered to your door by courier, the machine is not стелила but the quality is good-looking. Thin top material or tarpaulin inside прорезинистая.
Customer –
Very good for the price, i arrive very fast. A little just wide for a toyota verso.
Customer –
He arrived quickly and in perfect condition.
Customer –
Super them, Malo them manje ment for MoJ auto. SA Strana IMA Čičak for zaljepit.
A***h –
OK. Quality thing. Thick fabric. Waterproof. At Haval F7 a bit too big. I recommend.
Customer –
Awesome the speed of this very happy store, ‘for shipping so fast. Now take advantage of the article. Thank you very much
S***h –
Nice cape. Delivery 4 days by courier in hand.
O***a –
Super!!! Delivery by courier to the door, quality is super. Thank you very much
D***h –
A good mat, in Grant lay down, you can say, perfectly. Waterproof. Velcro could be bigger
N***o –
Very nice and practical. It’s arrived in two days, long before the date. Well packed. For my Opel Astra it’s big, but it’s still perfect. Great headers harness, plus the velocs can be modified. Very, very happy, I recommend.
K***a –
Appearance looks the same as the picture, later upload pictures, little lining, see how to use and дополним review
Customer –
I liked it very much. Corresponds to the declared indicators. The machine Niva 4 × 4, everything is suitable.
E***a –
Brought the courier home. Quality is good, fabric is dense, rubberized. They haven’t tried it in the car yet. I did not communicate with the store.
A***v –
Good evening. Thanks for the order. Thought it would be thicker and soft. Tracking was not clear.
Customer –
All przebiegło quickly, efficiently and so as the pictures. Material very sturdy.
I***s –
So the goods did not receive, but the money was returned, maybe something with the Mail
Customer –
Pleased, brought very quickly. Everything is beautiful.
N***a –
The quality is very good, the bottom of the oilcloth, no moisture does not leak, very satisfied with the purchase, I recommend delivery by courier to the doors
L***a –
The goods are of good quality, comfortable, but the tuareg is too small ..
A***n –
love this so much! it has a great quality and the product is just as shown in the picture
R***r –
All super, delivery week courier to the apartment brought. Machine ff2, really liked the goods
J***e –
pet carrier in car is great, maintaining cleanliness
L***n –
Great quality truck cover. Well made. Very fast shipping to Canada. It was a tiny bit smelly but not bad. Highly recommend this store product!
B***r –
Great thing!!! Sewing quality, bottom cover rubberized.
S***z –
I take a week to get to Spain, it is ta very well because it can be glued with velcro to the sides and it is universal to go also in the seats. The material is good.
C***a –
As it looks in photography, the only bad thing is that velcro doesn’t hook too much on the sides and it goes off. Otherwise all good
W***n –
Subaru Outback 2014, a little too small, but the cloth is dense
R***r –
Super cheholchik, bright, dense and beautiful. Me and my dogs are happy! Thank you!!!! I will order more for the action!
R***r –
Fast delivery, everything suits, the quality is not bad.
M***v –
The parcel came quickly. The quality is excellent. Thanks to the store.
Z***a –
Last month. The quality is excellent!!!
D***v –
Pts
J***a –
The measure perfect for citroen c4, truth it I see very useful. The quality is good for the price you have.
E***a –
Quality is good, we liked it, in the case has not yet used.
A***o –
Looks great and is nice, the only thing missing You is out holes for the belts.
E***a –
The litter is thin, the material is cramped from the top, rubberized from the bottom. There is a smell, I do not know if it will fade. I did not communicate with the store. Track tracked. Arrived 21 days before Moscow.
W***z –
The product is just as described and as in the pictures. it came in after 40 days in Colombia. Good quality product.
J***S –
Still have not used But looks same as the description, now is super fast not has neither been 3 days.
V***e –
Very good, high quality product
N***k –
Delivery is fast. Packed very well. Material to the touch quality. In the car has not changed yet. After fitting, I will add a tip. As it will behave, I will also write in addition.
S***n –
Class. The song will like it.
A***a –
It’s good quality and I have a Hyundai i35 car it’s perfect, he asked for it on the 11th day the 13th
S***n –
Golf GTI mk 7.5
P***c –
Within the parameters described… Good material.
B***z –
Perfect! Good water resistant material and comes perfect in the car. I would definitely buy again
N***n –
thick good product size just right recommended this store SHIPPING extremely fast
A***k –
Still in the car did not lay out, in appearance the goods are quality, though it was very long, almost three months
E***a –
Excellent case for trunk! For Nissan Qashqai подошёл perfectly! Husband удивился on how many high quality case is made, tear is exactly easy to not turn. Well stitched, nowhere sticks thread. Пришёл in Новосибирск for 1,5 weeks, even not успела start tracking, as already rang Courier, that is willing to deliver within days)) purchased carrier stroller in autumn-winter, think is much more practical left (and cheaper 100%) than buy rubber trunk mat.
A***a –
Super fast delivery to the moscow region, 3 days. Quality is good, dense, waterproof matter.
R***n –
The Lada SW crocc went perfect, thank you. product standards!
A***n –
Corresponds to the description. Normal quality. Ordered 19.01.2020 received by courier 26.01.2020. Tracked. I recommend the store and the product. As I put in the car I will add a review. Seller thanks!!!