Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***l –
Great option. Fast shipping
B***m –
fit my Yorki just fine nice leather coller with metal plate with name
D***a –
Todo perfectoo!! Many graaacias!! Good quality necklace
E***E –
Iaorana that’s it I went to get the package 2 th order very good quality very good store and very well packaged super I recommend 5⭐⭐⭐⭐⭐Seller Mauruuru
S***s –
Ordered for 1.5 annual owczarka German. Fits in the latest keyhole
M***a –
I’m just delighted with the quality of the collar!! Thank you very much! Name and phone beautifully written on the tag! Green is just a bomb! This store will definitely still buy!
M***n –
Went beyond my expectations! Beautiful collar and very well made! I didn’t have high hopes because of the price but oh my! 1000% better then the pictures. Definitely recommend this product. My English bulldog has a huge neck and this collar would have costed $50+ thank you!
K***a –
Good quality and immediately engraved +! But he’s bulky for that terrier.
A***y –
Only there is no engraving. The pet’s name was painted with paint. But dizzy.
J***a –
It looks very good quality, the bitch is enchanted and the detail of the name, I totally recommend it.
R***r –
Great Collar. The inscription was executed as requested. Arrived within the deadline. Size S well approached on a 3-month Beagle.
A***v –
The collar is certainly cool, but it is made of some shit, it looks beautiful, but it is already clear that in six months it will crack and fit, although everything is stitched qualitatively tight. Starting from 800r you can already take a collar from a less normal skin, yes it will not be pink and without a name… but for the second time i will buy a regular collar from normal skin, and i attach the plate from this))) the size table corresponds completely, at least for the size of xl. Measure exactly the neck)) i was a little mistaken in the measurements, so i had to make another hole. Delivery to ural 20 days
A***v –
Quality is super) the store is cool, quickly responds and quickly sends, I recommend everyone! On Labrador 11 months 35 kg, ordered XL norms on the third hole fasten, l will also be good
G***n –
Came exactly as described, has a surprise that hardly and found in Brasil pets, recording came OK and not taxed or mail nor by Federal for canoes in RS, purchase received within 1 month, The only thing that surprised me is that the color is not exactly as pictured, has a tone grayish.
T***s –
Excellent Product!!
B***a –
Very nice necklaces the letter is orange but still pretty. It took 3 months to get to mexico. If i recommend them.
R***r –
Corresponds to the description. Ordered 12/11, came 05/12
C***o –
The product if it was as you described it but does not read the messages left to you at the time of cancel the order, I left you name and phone number that I wanted you to wear the necklace and today that I received the package was coming blank very bad attention!
A***a –
Great collar! The store understood everything correctly, thank you!
C***r –
Excellent quality and good size, name and number have been properly printed as agreed. I highly recommend! Thank You
S***a –
I’ve ordered size M for the first time because of the description and also recommendation of the store. But the collar was too big. But seller did his best to solve the problem! I’ve received size S and now it fits perfectly. It’s a shame that there is not one more size between S and M because there is too big difference, but now I’m really satisfied! Quality is awesome, looks very good. I definitely recommend! Thank you seller.
T***a –
Asked the store to write a nickname for the Russian, it seems agreed, and it still came to the English
N***r –
Nice size, just fit my Rhodesian Ridgeback girl would not fit my boy though too short. Engraving was done nicely and all accurate. Happy with purchase. Good quality , great store.
L***k –
Very small size, I ordered XL & it’s tiny. I guess even the dogs in China are small
V***a –
The collar is beautiful. Shipping 2 weeks
O***a –
Delivery is very fast. The quality is excellent. The store is super, helped to solve the issue when forgot the data to make. Thank you. I recommend to everyone.
S***a –
Sehr gut! Bishon Havanese “M”,
F***r –
Super, fits perfectly nickel Size L corresponds to a dog weimar
E***a –
For the collar thank you very much!!!! Excellent, labrador (10 months) perfectly approached! The inscription is made without errors, on the Russian, as i wrote in the message. The parcel came in three weeks. I want to order another other color from the same store. Recommend!!!
M***s –
The dog is smiling all the time now, it’s better to eat it stopped gagging because of all the nonsense. To Riga 2 weeks. Quality at level. I recommend.
N***o –
items came as described. seems to be of good quality. my dogs seems comfortable wearing it. only issue is i don’t know if it will last and whether it is durable against water.
P***p –
The store is handsome! Answers quickly, everything clearly explains. Even with an Alisha translator. The quality of Leatherette is perfect, all the same it’s not leather, although it can be written, I did not read. The letters are not erased by the nail, let’s see how long it takes to operate. After winter I will add a review. By the way, ordered L for beagle, came up perfectly, originally wanted m. If in doubt, take a larger size, the holes are still a lot, it is better to fasten away than not the grip of the long collar
S***a –
The parcel came very quickly. Collar Super! The inscription is made very carefully. I ordered XL. My Dog (adult Labrador) is just right. Fuchsia color for the girl is just class. Thank you so much. Seller recommend!
Y***y –
Very pretty !!!! good quality , soft leather seems will comfortable for my dog . best Christmas gifts for my dog . Fast shipping with register post. Recommend !!
R***r –
Cool
Y***a –
On the Husky came up perfectly, quality, came very quickly
O***a –
I love it. Perfect and very well engraved. It took a little while to get there, but I’m sure I’ll buy another one for when I grow up. Highly recommended!
I***o –
I took for one of my haseys on the test, I will order more
A***v –
Very good and quality collar. The name of the dog is true)
T***o –
Very beautiful, tight, leather! Quickly sent. Thank you store!
Customer –
excellent quality, thanks, the store is a very nice person
C***a –
everything looks good. cant wait to give it a “dog” try
O***a –
Very high quality goods. Pleasant to the touch material. The collar is strong. I took the maximum size for Labrador retriever. I was afraid that it would be like everything with Alika small. But the collar was even more than necessary, that I fasten to the last hole) PS the store responded to everything promptly, as well as sent the order. I’m happy) Thanks
P***r –
Fast shipping. Very good somehow, all as the description
S***s –
It took some time to be shipped. Quality is really good. Color is cool. Its seems my cat does not feel uncomfortable wearing it. Really recommend!
A***o –
The collar is wonderful! Came to RO for 3 weeks. The seams are even, the threads do not stick out. Ideally fit in size. Engraving is correct. Seller advise!
*. –
Very good collar, double, thick, made on conscience, tried already walking moisture well tolerates. Engraving is made exactly as ordered
I***i –
The Quality is amazing and it came in a timely manner! I will definitely order more!!! LOVE LOVE LOVE THESE!!
A***i –
Supereeeer!!!!❤❤❤I am very davolna!!!
M***w –
Ordered a dog collar. It happened that I ordered in one store with a leash. everything came in one package. Everything is super. Very well glides on the neck of the dog. About the size, the store advised and sent a little more than ordered. All superrecommend
A***d –
Very pleased with the collar and will order another one for my other dog
M***k –
I order a lot of goods, including zootopars. From this store bought for the first time, focused primarily on a large number of orders and positive reviews. And indeed, the seller did not fail! Sent the goods the day after payment. Delivery to Samara took 3 weeks. Packing whole, not crumpled. The quality of the collar is quite high, the edges are processed very neatly. Hardware metal. For engraving plates, told the seller the name of the dog and his phone. After two weeks of wearing (active husky guy) any deformation of the collar is not seen, the collar is like a new one. In general, an excellent product that you can safely recommend to the breeders!
Customer –
Great looking dogcollar! Delivery took a little longer but is understandeball!
A***n –
Super a quality retail find problematic. Size M a taxi and Jack Russell fit is fastened to the second hole. Delivery fast, engraving is perfect. Recommend!!!
D***a –
We order a second time, good quality!
M***m –
Very satisfied. Great quality material. The plotting of my phone and name dog on leash was very good!
A***k –
The store is just umnichka. I recommend to everyone and everyone. Very conscientious about responsible. The first time I ordered M, was guided by the last order. Then M came to my husky. And this collar was small. Yes, of course, my fault is here too. But the seller offered me to send the size L absolutely free of charge. Many thanks to him for this))) I’m happy, the dog is happy. Later I will post a photo of the collar on the dog. I recommend to everyone!!!!!!!!
I***k –
Delivery about a month, ordered the size M, Jack Russell just, a good collar, an order for a sign with the name and number the store performed, all OK
Customer –
Collar is good, delivery is two weeks. Engraving store made correct. All seams are neat. I took the size L on the Russian Hunter spaniel. I recommend, order, everything is super.
K***a –
Good quality and nice!
F***a –
Beautiful, equal to description, well ingressed data. My fat lady is happy.
S***B –
Lined, stitched. Very nice appearance. Really funny for the price. By hand engraving, containing the name of dog is very fragile
R***v –
Go. The label is written with paint, you can erase the nail. On quality so-so, I do not think that more than a year will last. The size of HL is on the middle dog, I have Stafford. to Chelyabinsk 20 days.
S***n –
Nice looking collar and good quality
F***r –
I really love it. it looks great and quality is good. i was surprised that store take the letter “ž” in my dog name. i thought that they can not do it. Recommended
S***z –
Beautiful and impressive. More beautiful in person
S***s –
Quality like, looks durable, more accurate than in ordinary pet stores. All seams are neat, nothing sticks out. While very tightly fastened, but I think that after a while will pass. I will advise others.
C***z –
Nickel it is super beautiful and quality, arrive in 15 days
H***n –
Super nice, and fast, all perfect. I love it.
T***l –
Very good product, corresponds to the description! Delivered very quickly, I recommend!!
Customer –
The quality was subpar
S***o –
An excellent collar, really well done! Seams are precise and durable, excellent material! The nameplate customizable is made very well, the writings are well readable. The lock buckle and ring to attach the leash are resilient. The holes to adjust the length are accurate. The L is perfect for my dog 25kg with these measurements: neck circumference 43 cm.
L***a –
Everything matches. On the breed beagle ordered the size L. A little too big, made an additional hole.
P***a –
Collar compatible with description, solid, fast delivery-17 days. Recommend!
S***e –
Very nice collar for my dog personalized thank you serious store and sends very fast Thank you.
A***z –
Exact the same as the picture . High quality . Recommended.
S***a –
Krutetsky collar! Fast delivery, looks high quality and expensive. We still great, TK took on growth))
N***f –
Lettering Hebrew מדוייק, English stepped down. Description מדוייק well color as the picture. Size מדוייק. Very wide
T***t –
Came up perfectly for labrador. The text is written correctly. Only i would like a little bigger phone number. Purchase satisfied.
V***v –
Everything is fine! Parcel шла less than a month to Екатеринбурга. Quality is good. Name and number are true. I took the size xl, it turned out to be too big, we wear it on the very first hole, but it’s better than less)) thanks!
E***n –
Before spb the parcel was 17 days! Very fast. The collar is cool. Text written correctly
T***k –
Everything is more than fine! Well done, engraving without errors, the store wrote immediately after the order! I recommend
L***l –
Excellent quality, color matches. Prompt production and delivery, only a couple of weeks.
N***a –
Chic collar. Wide, perfectly sewn, the colors are beautiful. And came pretty fast
V***p –
Cool dog collar-and looks nice and pleasant! The Dog like)
Customer –
Beautiful necklace was well packaged as shown in the picture, it is thick very well
A***a –
Very beautiful collar, sewn neatly, the lines are even, ordered a nickname and 2 phone numbers, the store did everything right. I recommend!
G***a –
Very cool collar, well made, engraver perfect, price super like for the product quality! Recommend! FAST DELIVERY!
A***a –
Beautiful color, we are happy with the dog, only did not have enough fastening for the Hood, had to improvise
V***a –
You could put 10 set B. excellent quality, beautiful! engraving correct and clear.
E***g –
Beautiful necklace, high quality, ask exactly) The Only negative to me, is that it too wide a little)
R***e –
Viskas puikiai typewriter prasoviau Su dydziu, bigliui reiktu IMTI L dydi.
Customer –
Good quality. Very nice product. Arrived quicker than expected.
A***r –
Beautiful necklaces, i bought 3 for my puppies, very good quality.
K***s –
Excellent service! They were sent long before the estimate and also bring the names of recorded pets, like the phone. The measures perfectly match the description of your publication. Fully recommended
F***r –
Excellent quality collar. IS very well made. Comfortable for dog. Great material. Engraving on metal plate is very good. Not out. IS the second collar buy. Here in Brazil would be more than triple the amount of a similar. Came exactly in 20 days. Congratulations to store.