Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***a –
Excellent thing, very high quality sewn. Delivery to Kiev took 2 weeks despite the holidays. Very satisfied with the goods.
T***S –
Thank you!
R***r –
Delivered and 100% satisfied *
J***a –
Good
R***r –
Looks very high quality. Done well. On malamuta took the size L generally in beauty sits. Everything is adjustable. Thank you.
S***v –
Excellent quality.
R***r –
The goods are quality, very much. thanks
O***a –
Delivery is very long, I had to open a dispute but still waited. The harness fully corresponds to the description, the quality is excellent. I recommend!
F***s –
Excellent quality and very fast shipping in less than a month received in excellent condition.
I***e –
received the product in quick time. Thank you. Hope u guys are not affected with coronavirus. May triple gem bless CHINA
V***v –
Great Portuguese. Sewing quality, nothing breaks.
H***a –
I got it sooner than expected. Very good quality.
E***i –
too big for a golden retriever
M***t –
I have a French bulldog of 17kilo. Size m is good. L is too large.
J***R –
Very strong. Suitable for my border collie
D***v –
Excellent store. The goods are normal.
J***s –
Good
V***o –
Good fit to my Jack Russell Terrier girl, she is 1,5 years old and about 7,5 kilograms. And also this kind of size “s” can be used for rather big dog because it has a wide range of adjustments. certainly recommend.
L***l –
Duge dovgo went posilka. Feedback
W***d –
fast shipping, i love it
A***o –
It’s been a long time.
P***t –
Très bien
J***a –
Very cool thing, sewn qualitatively, delivery fast, taking into account the new year
S***v –
Excellent harness, strong
L***l –
The harness is good, very high quality. On the corgi in 1.5 took M. Well suited, in any case there are straps for tightening and adding
C***g –
good
A***a –
Cool, looks pretty strong. While walking)) Cane Corso breed weight 60 kg. .. In the ribs 56… a lot of stock
Customer –
fast shipping, good for my 15kg dog
A***s –
Identical to the one in the photo, it is the third I buy already, highly recommended store and very fast shipping
A***x –
The goods went about a month, ordered the size L, not lost as it is regulated, we have a puppy bsho 3 months, weight 19 kg, sat perfectly and up to 35 kg I think there will be norms
Customer –
ok
J***S –
Very good quality
I***a –
Very high quality harness, the thread does not stick out, sewn perfectly, took on the Cavalier King Charles spaniel neck circumference 32 cm, chest 46 cm, size S, straight slightly too big, but we will not suture, on the suit just right. Threads on the tail reflect in light, the store is sociable, take it, you will not regret it.
R***r –
Excellent harness, quality sewn, durable, thank you very much! Took the size L on setter.
N***N –
Size XL on the German Shepherd 51 kg back-to-back on the last hole buttoned, the belts would like to be wider, on the walk will go, I doubt for training
S***a –
Excellent!!!
V***a –
The goods came pretty quickly! Seller top) I will add a review later.
I***r –
This harness is marvellous ! I must say ! After trying many harnesses for my pooch This one is a Just PERFECT !!!! Really comfortable and soft for your canine friend. Fits Great ! Good Quality buckles ..Great design !
C***a –
Very good. Size a little big.
J***n –
Very Good product
E***a –
Great harness. Adjustable. Smooth seams.
C***a –
Very good quality
O***A –
I liked it not small. Size in size. Thank You
E***a –
A good harness, a puppy weighing 15 kg came up
B***d –
Great thing! Sewn qualitatively, color and style as in the photo, the fasteners are dense. On the sides is stitched with a reflective thread. The dog sits perfectly. Happy!
S***a –
Spasibo. Tovar sootvetstvujet opisaniju. Bolsoje Spasibo prodavcu. Haski sobake podhodit
R***r –
Kg size L came up perfectly. Material quality, fastening strong, chemistry does not smell. Product and product recommend
R***r –
Originally sent the wrong size, sent the correct size but shipping was slow, ok product.
N***a –
The shock is good, but not for large Sebak. The carabiner fell off after a week of use, the plastic is not durable. Track tracked.
V***r –
The parcel came normally, the harness itself liked)
T***a –
Very good and quality collar. Thank you!
S***k –
OK!!!
A***v –
Excellent harness, looks ridiculous on large dogs, and for medium and small quite
Customer –
Perfect, attach very well to my dog, it looks tough material and such in the image.
L***a –
Soundly sewn, super-reliable latches-very satisfied with the purchase. And it was not long.
S***n –
extremely honest store. they sent me a L instead of M, I asked for an M and just received it. it is just perfect.
U***t –
Super fast delivery polecamkupoc
Customer –
Good quality product price
A***i –
Arrived well packed and is of good quality Material. Arrived on time.
A***n –
Perfect , i bought L size and i can make it smaller . My dog is 7 months
S***s –
I liked the goods, thank you
K***k –
A little large but can be adjusted, the dog weighs 22kg and is wide, you look great.
C***m –
Perfect very nice to the way I wanted it and I get on time this precious.