Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***z –
GREAT LOVE THEM! large was a perfect fit for a full grown Labrador. if you have a bigger dog then I don’t think a large would fit just FYI .
T***s –
Love it ordered 1 for each of my 3 dogs all 3 received perfect would buy again
O***a –
Beautiful collar! Flew very quickly! Thanks to the store for the additional decoration in the form of a foot. Thank you!!
E***p –
Great i arrive just like the picture, i love it! It takes an exact month is not bad
T***e –
Thank you, excellent collar, thanks for the fast delivery
O***a –
Our dog came up perfectly. Thank you very much supplier for your attention and care 🙂
I***c –
second one from this seler, I always return to buy !
M***n –
This is a very nice quality collar and so pretty!!! Size as described.
V***a –
All as in the photo of the store. Cool collar. The letters are attached to a separate hood, so that the dog’s neck will not rub.
A***a –
Value price excellent, advice.. I have the wrong size
M***a –
Very good collar! Stitching neat, the letters are also well made! We got it! Delivery is also fast to riga
F***r –
I ordered this for my new puppy. I can’t believe what an amazing price this item was. The quality is great. My girl looks so cute with her new collar. Shipping was very fast as well!
A***a –
All super, size m on pug butt
A***o –
Super satisfied price and good quality. very sturdy and very beautiful I absolutely love even more beautiful my expectation! Super .. board
S***e –
Beautiful custom necklaces and good quality
E***a –
Great collar! The store did as requested! Thank you very much! Delivery to zaporozhye 22 days! Sent immediately!
K***k –
Truputį didokas jorkiukui, text mažinti. Dirželis Labai gražus IR geros kokybės. Rekomenduoju.
C***n –
The collar was wider than it appeared in the pictures
T***C –
Great item, fast shipping, little big, but great quality
U***s –
Size ran a little larger than I was hoping
K***a –
All super 🙂 for YORKA 3,5kg size S perfect
Customer –
Love it
Customer –
Nice product
M***d –
Well made and adjustable
E***a –
Super. Very satisfied! For my toya is perfect.
L***a –
Super nice fast shipping so happy I ordered more
D***o –
the delivery was so fast! they are very beautiful! I’m so happy with this purchase
C***a –
Perfect! the quality its unbeliveable, i really Love It!
E***k –
Perfect ! I love it.
Customer –
Good collars. Fast enough delivery, all on request!
K***a –
Delivery to latvia is very fast, the store many thanks, for the quality and delivery, i advise everyone. chihuahua 3 kg, xs sat perfectly,.
U***k –
Absolutely adorable. love it
I***k –
PERFECT! Very well finished and metals have good quality. Super recommend!
Y*** –
It’s not ugly, but if a little stiff, for the neck of a little doggie.
N***z –
very cute.
M***m –
Very quickly received! They did as they asked. Great store! Quality standards
R***s –
It is simply beautiful, it takes me a while to arrive but I am quite happy with my purchase. Besides, as soon as I placed my order, the store contacted me. I totally recommend the seller
V***n –
The name I really wanted was: CHOCOLATE and the salesman didn’t tell me he couldn’t fit and sent it to me like this, putting CHOCOL.. But well, make sure first if your dog’s name fits in the necklace. It’s still beautiful and I’ll buy another one.
L***h –
Satisfied
I***A –
Very cool. The name was written as requested.
U***r –
Was sent to wrong address so I’m waiting for it to be returned and then resent
I***i –
Loved my dog is small, asked was perfect. Will further requests for sure. Ha! Great store.
G***n –
The collar was ordered on January 6, received on February 15. The letters are shiny, beautiful, large.
R***i –
its very good quality..thanx ..and very fast shipping
N***D –
My order arrived within the deadline and correctly named My Pet, thank you very much!
Customer –
Beautiful!! Perfect XS size for my chihuahua
P***m –
I arrive in almost three months is size L for a golden retriver dog, en bo ni to the sad thing is that it took too long and my little bitch passed away three days earlier and I’ll keep it as I recall even though I didn’t see it on him: ‘(
M***m –
I liked everything very much. The store is super, thank you very much!
V***r –
Great product!
V***l –
Very upset .. I ordered a collar with the name “Bella” Because my dog’s name is Bella. And in the picture the collar is pink with the name “Bella” I wonder why they sent me a collar with a different name .. my dog was upset and I naturally, too, I paid a day
U***r –
I love it…..thank you so much
R***r –
Thank you very much. Collar super. Seller recommend
Y***a –
The collar is very cool. Qualitatively sewn, rhinestones shine perfectly. The only thing I missed with the size. And on my Chihuahua even XS will be great. Seller recommend
Customer –
The collar is just space, the size of Xs on a sneeze weighing 1 kg came up perfectly, the delivery is lightning-fast 12 days to Volgograd, the store is very good, I’m happy with everything. thank you very much.
O***A –
Super! Thank you! Beautiful and high quality!
T***a –
The store is very good! The collar came in the form, as requested!
I***i –
The store is super, did everything as I asked
N***h –
Delivery 20 days to Kiev. Corresponds to the description. Thank you.
A***s –
I should have asked for a smaller size but the measurements are not very accurate
M***y –
Perfect. All according to your order. Recommend
K***a –
Very good collar. Quality. Good. Even straziki, a whole beautiful. The color is much brighter than in the photo. I will order more but in a different color.
A***a –
Beautiful and came quickly ….. With the size did not guess, but large is not small. ….. Make another hole and there will be norms
Customer –
Look Good and neat looking! Good quality also
M***s –
very cute
B***n –
He looks very good. It’s a little wide and thick for such a small size (chiuaua), but it is but that bimba adapts.
M***m –
Love it!
B***t –
Super
R***r –
We and our pet really liked it, everything came quickly. good store
R***L –
Good workmanship, strong strap/dog collar. Nicely glitters✨Recommend
T***a –
Very beautiful and quality collar! Even better than in the description. Be sure to order other pets.
U***m –
Beautiful, same as the photo, thank you store. I recommend it.
S***M –
Look’s Great,I always ship with u Guy’s!!!
V***a –
On Labrador size L came very accurately, the store correctly wrote the name, and at my request added the crown and heart, the order is very satisfied!
I***l –
Very good and I arrive early
C***a –
Very nice these do look like the pictures they use to make these a bit thicker I wish they still made them that way feel quality.
F***r –
The necklace is very nice. Good thing I listened to the comments and asked for the xs for a two-pound yorkshire and yet so a little big. I recommend it
S***a –
The collar really liked me and my dog, everything is super, as requested the name of the dog did exactly the same, super store recommend!!!!!
A***a –
Very good quality product as it is in the description. My Bitch weighs 3kg and a half and neck comes right, previous mind I asked for an s and it was big for her