Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a –
Very happy with the product and quality nice, the only thing is that the size S is a little big for my Chihuahua 1,900 kg But am equally very happy with the product recommend, thanks to the store.
J***s –
Too big for my 2,5 kg Yorkshire but very beautiful!
L***z –
Beautiful! I just think it’s a little boy. I hope it fits you!
V***i –
Good quality only M too big for miniature Schnauzer puppy 9 months store recommend
S***a –
Excellent quality. Loved
H***n –
Perfect!
A***a –
S idealny
I***e –
Fast delivery to France. Very pretty. I recommend it.
A***a –
Everything is exactly as in the photo, but in the picture the color of the product is much brighter. Ordered s, we have a spitz weighing 1 kg, we are great (((((we will wait when we grow up.
N***m –
Nice!
M***m –
Delivery fast without problems! Quality goods. With the store did not communicate, there was no need. Thank you!
V***a –
Excellent!!! Thanks!!!
A***l –
It’s nice and comfortable for my baby girl thank you
K***y –
Very good product thx
U***r –
Perfect love this product
Y***r –
Super
C***b –
Perfect
A***a –
Very quickly came the parcel. Quality is good, beautiful
Customer –
gorgeous
S***k –
I was worried it wouldn’t fit, it fits great. Awesome product, great price, will order more in different colors. At this price I can afford to buy more colors!! It was delivered in less than a month! LOVE IT!
R***r –
All OK, well done Thank you, very quickly came
Customer –
Très Mignon J adore
B***g –
Very beautiful and scribe finish, excellent quality, much better than has stores in Brazil
O***k –
High-quality goods – a responsible store! I recommend this seller’s store-go, choose, buy! You will be satisfied
L***o –
Excellent product charm me
V***o –
The order was delivered to Kiev, Ukraine somewhere in 4-5 weeks. The quality is very cool and everything is sewn neatly. Leash quality and durable. Looks very strong and really cool combezik-leash! I strongly advise the goods and the store!
Y***t –
Excellent quality
M***n –
Vests are very good
L***a –
Excellent Product
R***e –
Pretty harness, comfortable, the size approached perfectly, took S on Chihuahua 4,5 kg.
O***o –
Quickly arrived the parcel. Everything is qualitatively done and gently. Haven’t changed yet. But the little one looks just for my Spitz
D***e –
it is just the right fit and nice and soft
I***o –
Quality is excellent
D***o –
I loved it. Good nice and cheap. Perfect
G***y –
Fab set comes with harness lead and detachable bag for treats or poop bags.
A***o –
Like the picture very beautiful
A***e –
I’m very satistied with this product – fits for my dog and looks cute and loves it! True to size. Shipping to EU took approximately 2 weeks. Pocket for a leash working very well. All according to the description. Thank you store.
P***m –
Material, workmanship and size very me zaskoczyły. I am zachwycona!
I***a –
It came within a month. The size ideally approached a large Chihuahua (weight around 4,5 kg)
Customer –
Thank you for my item I love it very much for my dog she will look lovely when it’s on her 10 out of 10 for the product
I***k –
Very good spanking for a dog of its size! For miniature York-size S is perfect. I recommend.
N***a –
Chic harness. Odorless, soft, high-quality accessories, the lock is reliable. Leash in one style and bonus handbag for feed. On a Spitz of 6 months weighing 2.3 kg size s came up perfectly, though reduced to a minimum. Delivery is fast. Pleasant purchase, I advise you to take.
L***a –
Very fast delivery, the goods quality is good. The size approached.
G***k –
Thank you very much!!!
O***e –
Super. Excellent quality. Beautiful coloring. Delivery is fast. On Spitz 4 months weighing 1.5 slightly large.
G***v –
Thank you very much! Everything went! on the Spitz girl 3.700 just, only, only! sits great!
Customer –
Very fast shipping. Goods consistent with the description. All super only braces for my maltanese are small. Zamówiłam another size bigger.
E***a –
I ordered 11-11, I received 19-12. The iron is good, but the fur is only around the edges for beauty. I ordered 2 for dogs of different sizes (3,3 and 3,8 kg): Like they approached both. Equipment for such money is simply royal! Vest, leash and handbag-all of one dense fabric
S***a –
Very soft and beautiful harness, there is a small handbag for dolls. we really liked it, I recommend it!
U***r –
Finally I got a soft vest-leash for my dwarf dog poodle. And I and she are satisfied, the product really corresponds to the description, good quality.
E***a –
It’s okay. The vest came up.
M***o –
Perfect arrive before stipulated time and such as description! Now brand it!
M***l –
Very good vest we really liked Thank you store Good Goods
O***n –
Very cute
C***c –
It was great
A***o –
Preciosooooo
T***v –
Convenient very! Super quality! On Chihuahua 3 kg size S is ideal for a minimum, there is much to increase if your dog is bigger
Customer –
The harness corresponds to the photo and description, sewn qualitatively. The only thing on the puppy Pekingese 4 kg size M was great. We will grow 🙂
A***n –
Delivery to Rostov-on-Don one month. All that is bought in this store (winter boots, soft leash, winter jacket) above all praise-beautiful and high quality!!! I recommend!
R***b –
The shipment arrived in the estimated date was not necessary to contact store. To chihuahua mini 2kg size S is a little big. The item is as the image.
K***n –
BEST SELLER EVER! Fast shipping and everything was on point! Thank you!
M***k –
Came very quickly, workmanship exquisite, very nice all taken. Recommend with pure heart store!!!
D***i –
Suspenders very nice, for us a little big. However, sincerely recommend
M***s –
Very good furniture product, fast shipping
K***d –
order came really fast. outstanding quality and very pretty. definitely highly recommend.
S***r –
cool
R***r –
Came a harness quickly before the approximate date, I liked everything very much! There was no smell, only Chu a little, everything is intact, with the size lost too big but came up with an exit! There was no need to communicate with the store. I recommend! First Order and very good! The bag is not big around the edges very soft fur!
Customer –
The leash is excellent, I liked my friend very much, neat and interesting looks .. Thank you very much for timely delivery, thank you for packing. Everything is fine. I recommend the store ..
L***a –
Great quality product. My dog was a little big. But to use have much difficulty finding leash for it. It is very small.
B***r –
Excellent large the dog I weigh 3.5 lbs מלטז
G***a –
As in the description
A***a –
Pretty, ordered for a puppy Jack Russell, too big, but the rear adjustment saved the position
M***a –
nice
M***k –
Autumn quickly reached! And approached)
V***v –
Awesome quality, well stitched, all riveting quality, a little more
A***a –
Very long delivery, even opened a dispute, but closed since the goods all de came, the harness is good, my dog is suitable
N***a –
The parcel was tracked. Moscow reached in 2 weeks. The dog weighs about 4 kilograms, the size M came up perfectly. Thank you store
I***e –
Product beautiful, scale big little relative learning s
E***r –
Very quality nice, my Maltese going very comfortable and insurance. The bag is very practical!!. Repeat with the store insurance, highly recommended.
C***e –
Very cute and sweet!
G***a –
Everything is good, size S, even a little on growth
S***r –
like the description… I took M size for shitzu dog and its very big.
I***l –
Everything is very nice and neatly sewn, of good quality, only here a little wrong with the size, took M for York about five kg, but came out very big, although the measurements were removed, a little disappointment.
N***r –
This is a great harness. It came quite quickly and it’s quality is great. Unfortunately my Chihuahua’s are too small for it.
N***n –
Identical as the picture❤Size S still troszkę too big but as toddler urośnie it will perfect
M***u –
The harness is very cool, the Maltese is large, I ordered M. You can see, for them you need to order s.
M***k –
Average quality, but pretty and the size is fine (puppy 2 kg). The small bag is convenient to store your keys during the walk.
R***r –
The product corresponds to the description, with the store did not communicate, there was no need. The order is satisfied. True harness for growth: size m on Shih Tzu puppy 3 kg while large.
I***a –
the product is super nice, very good quality, soft, looks just like the picture, unfortunately it is too big on my 7 months chihuahua but i will defo use the leash with other harness, i would 100% recommend just check the size!
M***r –
For Chihuahua 2kg minimally for large but starczy needle with thread here and there and is beautiful. Workmanship Super
M***v –
Long
I***v –
Made of high quality. The size of the straps is adjustable in a large range. It corresponds to the stated characteristics. I bought an ” S ” for a Yorkshire Terrier weighing 3.5 kilograms. Great, you can buy.
I***z –
Size for dog very petty, all the color is more soft than the one shown on the picture. By otherwise correct foremost and with a very fast.
T***d –
S is very small, suits a tiny dog or a cat. quality is good.
H***y –
It’s about delivery fast, very cute לטוי me. Size M was a little big. but fine