Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***n –
Very nice! Perfectly engraved!
J***l –
Very satisfied with the quality of the collar. Robust, smooth and well finished. Engraving is perfect. 17 days arrival. Muy satisfecho con la calidad del collar. Robusto, suave y con buenos acabados. El grabado es perfecto. 17 días ha tardado.
T***a –
Thank u saller,arrived 10 days in france,which stamp name as I ask,thank thank thank
M***r –
On top!
C***t –
Really superb, necklace and solid metal closure I recommend
Customer –
Nice necklace and beautiful engraving, super fast delivery
Y***i –
Thank you
F***s –
Very good, no worries and very pretty.
Customer –
Impeccable superb engraving I recommend
P***n –
TES bien
M***e –
Too beautiful, I recommend
T***e –
Nice collar, looks great and it has the contact information to the owner. The product seems to be solid, good quality and my dog likes it;) simple and useful product for every dog owner. Cool dog collar, well made and with engraved contact details, if doggy Sie zgubił. My Lusia well zareagowała on collar and immediately wanted to go for a walk;) product well presents and Poki what Sie material with nothing not going despite walking or pieskowego scratching the łapą 😉 sorry pack szła pretty long in porownaniu for other things what order with Ali (approx. 7 weeks) Recommend and greet all compatriots wielbicieli animal 🙂
C*** –
Very good product, I recommend
S***k –
ravie !
S***e –
Super. Very good price. It’s the 3e I order and I’m delighted
S***R –
Super honest store the delivery had been canceled but he returned the package quickly frankly top I recommend
F***r –
Totally consistent with the description. The engraving is perfect and the necklace resistant. Several months that my dog has it and always in excellent condition
S***a –
I long to arrive like two months, but it’s beautiful and the quality is good
V*** –
Good quality, received in 25 days +++
A***r –
Très bien
A***z –
Very good, arrived very soon is the 2 i ask for, very good quality. i have a 40 kg boxer and it stands perfectly, store i highly recommend
P***n –
Necklace very well it size well my boxer puts the hook is very solid necklace raised and easy to. Cleaning
V***l –
Collars are very good. Durable. The lock is iron, very durable. I think our husky will survive.
S***t –
Fast, efficient customer service, simple order to make. I recommend without a problem
M***z –
2 th order reliable necklace solid for my staffi and beautiful!!
Customer –
Cute, but very long delivery times
D***a –
Beautiful necklace, it’s the second in my case
V***a –
Thank you to the store. The collar is super. Photo color does not transmit. Beautiful
F***e –
Received in a month! Pretty necklaces that look comfortable
A***n –
Order on 16 December and received on 13 February. Size l fits 40 cm circumference of my girl’s neck. It looks lovely.
A***a –
Very nice! Comes the name engraved according to what was requested (leave message when buying). By adjusting the smallest measures 32 cm approximately (counting the clasp) and long fit up to about 50 cm, i recommend it! It took 42 days in total to reach mexico city.
C*** –
Parfait!!
P***. –
Beautiful. Very beautiful name necklace engraved with such. Very well packaged. Pretty fast. I highly recommend it. Thank you store.
T***Y –
It is beautiful
I***i –
It all came quickly with two weeks. Everything is happy. Size like S. took for Dachshund
S***t –
Very good
N***z –
Vary happy with product. Dog happy and handsome to.
M***o –
Very nice! I’m wrong in size but I’m going to buy the right one again
G***y –
Product received in time super product very good quality I highly recommend
K***a –
Collar cloth, good quality, adjustable width, clasp strong, works without difficulties. Corresponds to the description. The inscription is clear. Thank you very much to the store for the quality goods. I recommend to buy. Ordered on September 15, received on October 20.
F***l –
I took a size M for my French bulldog
G***n –
Very nice necklace, I am very satisfied 🙂
T***t –
I order a second time. September 29 ordered, October 23 came.
M***h –
Conform to the photo, very nice and number engraved on the clasp as agreed
A***m –
The necklace is perfect! Is the store is really top! We were able to make arrangements.
L***y –
Super! Too happy good quality easy to put you are perfect
Z***z –
Product complies with the description. Very I like. Well made. Shipment came in under two weeks. Strong metal clasp. Lettering made very well but it is engraved in metal, and any well trzymająca up paint. Sizes to agree and colors also as the description. Solid workmanship. Recommend salesman and napewno zamówię more.
B***d –
Super
M***k –
the saler sends it with a low shipping even, if I paid for a faster one…. So one month to come and not 15 days as I paid for!
S***e –
. It is the 3eme color that I order. Just great
R***r –
The product fully corresponds to the description, only the lock is a little eaten, but it does not interfere. The collar is strong, it took almost two months to Moscow. They took the average size on Jack Russell, but it turned out to be too big. The dog name and phone number are printed clearly and without errors.
E*** –
Great product! Looks great on my dog.
N***o –
Thank you store collar Super advise very cool took for Cane Corso
S***a –
Excellent collar highly recommended them I will buy another great store arrived in excellent condition and delivered date.
M***n –
SUPER
D***u –
Took some time to arrive, but good communication with the store and great product
L***z –
I love them. Amazing quality, the phone comes perfect and the name too. I’m very happy with the article. I repeated for my hairy nephew and his Papis were delighted. Now to test the force, let’s hope Simba and Lola don’t stop it very quickly
C***S –
Product like pictures, congratulated store, delivery before date, well packed, communication from the first moment, i couldn’t put name and tel, i talk to seller and answer fast, already buy again for my pitbull great quality and original 5 stars is little
C***x –
nickel chrome
F***r –
Very nice necklace. But delivery in france very very long, almost 5 weeks …..
F***r –
Product complies with the description impeccable engraving perfect for my dog
Customer –
Top! Top! !!! Excellent quality
D***e –
Super Merci
I***R –
I arrive much earlier than expected to Mexico good service, they sent me all in one package
A***n –
Super nice, perfect size, pretty writing
M***a –
Nickel
Customer –
Parfait 🙂
Customer –
Really top, quality nikel, I’m delighted.
U***n –
Collar Super!!! I did not even expect this quality. I took it for every day, but it looks very elegant and even festive. engraving without errors. long did not send, there may have been many orders, but in general for a month delivered. I ordered a couple more pieces of different color.
I***A –
Came for 3 weeks to Moscow. The name of the puppy and the owner’s phone number are embossed. The collar is not bad, but it is for small breeds. Stitched smoothly, the threads do not stick out. It looks simple., but for such a price you can, if money is not a pity. Took for a puppy American bull 4 months, weight 17 kg. Went for a walk and lost, although it was buttoned well. The leash was fastened to the harness. Released the puppy from the leash to make their needs, came without a leash. Let’s go look, found on the bush. This is a story. I ordered blue-blue. Make the conclusion yourself. And the store of good luck and prosperity
A***e –
Very pretty and of good quality identical to the photo
I***k –
Absolutely corresponds to the description, came not quickly not slowly. The collar is in principle regulated very well and will fit almost any neck. I took it for the buckle to put it on a homemade vest. But even on the vest size M for York (weighing 3,5 kg)) is powerful, the buckle is very heavy, the collar definitely would not fit. Minimum size. 32 cm, maximum 49 cm.
A***l –
super
C***e –
Too good. Quality and accuracy
M***y –
Thank you it’s perfect
Customer –
fast delivery, engraving very clear. Happy with my purchase
F***f –
Perfect, thank you. Tightened to the maximum, sits well. Came quickly, compared to other parcels♥️
F***r –
Top
T*** –
Top
M***a –
At the top of the top delivery a little long but I do not regret.
M***n –
sympa
J***r –
Well received good engraving super fast perfect thank you
D***n –
Great super solid very beautiful color and everything was well engraved as I requested, delivery a little long but unsurprisingly received at the deadline I recommend to 100% thank you
C***e –
Superb necklace t good quality! Engraving at. Top A little big for a cat but remains usable! Super happy with my purchase
P***h –
Impeccable I recommend
O***s –
Very well. Received quickly. Perfect customization
K***k –
Bien
Customer –
Necklace very beautiful! I recommend without hesitation
C***e –
Super very beautiful
E***a –
The collar was thinner than I thought, but it’s not critical. The inscription was done as I asked, all without mistakes. Lock and rings are metal, the collar itself is fabric. On Jack Russell with a neck circumference of 30 cm size s very well sits, even reduced a little. Quality is good, there is no smell. In Moscow the parcel went long because of the new year holidays. Delivery turned out 2 with a small month. Packaging is good, all whole in excellent condition. The store communicates willingly and quickly answers questions. The name of the dog and the phone number wrote in the comments to the order when paying.
N***L –
Perfect, as in the photo, good quality. Delivery in 21 days. I recommend + + + + +
M***n –
excellent
D***a –
The necklace is beautiful key clasp is metal, the inscription is perfect and I have it with a week in advance
A***y –
Perfect
D***n –
Super with custom engraving
Customer –
Super
S***s –
Product perfectly in accordance with the description. Good quality ++ fast delivery. I recommend this product and this store
J***o –
Astonished. I have no more words. The order was shipped in a few minutes, I thought they sent it without putting my dog’s name on it. But it didn’t. The perfect name, as I wrote it and the right phone number. Happy with the purchase, 5 stars all over 🙂