Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***e –
very fast delivery
K***k –
Recommend great quality
A***a –
Expectations have been met. Plastic quality in appearance.
E***a –
it came to me only in 2.5 months like I ordered. but I assume it’s an Israeli post fault. quality is very good and very convenient!
G***b –
מצויין and comfortable to use
Customer –
Thank you, quick delivery (roughly 22 days to czech republic)
E***D –
Great I love as in the picture
N***a –
Super! Delivery to Kaluga 8 days!! Everything works.
M***a –
Fast shipping, product is super
S***t –
Once received it worked well. took 2 months to get to NZ
S***z –
fast delivery- about few weeks to Poland (not 2 or 3 months). product is great. I definitely recommend this store and product.
E***n –
Everything came quickly and works perfectly
Customer –
Super. Polecam
U***v –
Super bottle, the quality is excellent. The goods are delivered quickly. I recommend the store!!!
Customer –
Genuine recommended!!
M***a –
Very comfortable for a walk.
R***s –
Ok. Super. Geras.
K***a –
Nice, as description. Thanks.
P***a –
Very quickly delivered, quality product, recommend!
Customer –
Okidoki
V***v –
Nice bottle
S***t –
Customer was over the moon with this product.
E***o –
Came quickly, the quality is good, not the first time I order
Customer –
Great bottle
H***R –
Spectacular
N***a –
This is my 2nd time ordering one of these. Not from this store, but same product. This one is actually bigger than my old one. Holds more water. These are great for travel, walks, and even for older or very small dogs who need help getting on and off furniture so they don’t need to get down just for a drink. Press the button to make it come out, then press it again to get it back in. Used my hand for size reference. Slightly small adult female hand
Customer –
Good, pleasant, reliable quality. Looks neat. Packed well. Recommend store and product! 5 balls!!! Delivery faster than expected dates. Track code is tracked. Seller thanks! SUCCESS!!!
C***S –
looks beautiful. quite big. i recommend. will test later and give a feedback
V***n –
Excellent product. I recommend
U***a –
Super bottle and works like please my female drink from it gladly
V***a –
Everything corresponds to the description
H***i –
Good
J***n –
Beautiful, same as description. Fast shipping I loved it
T***d –
good quality, my dog like it !
M***S –
Great bottle! It was 2 months, tracked, the store all the time extended the waiting time.
K***n –
very happy with it. my dogs love it.
Customer –
Very cool bottle. The dog likes it, drinks it!
E***n –
great product
O***e –
It is beautiful and super functional
O***l –
Perfect, all as the description, otina water bottle P my dog.
C***o –
I loved it.
R***o –
Wonderful! My Pet loved… AND the best thing is that not pour No way! Button is a little hard, but still worth!!!
N***n –
Ordered 14 Jan Delivered 10 Feb Works well Happy with product and service
N***a –
I’m very happy with drinking water
I***l –
Excellent bottle!!! quality excellent, I recommend to buy! the track was tracked, to Chelyabinsk came exactly a month. Seller recommend!
R***l –
Great!
Customer –
Its a very good ítem. I recomended.
I***i –
very good
C***l –
Practical and excellent for my little dog.
B***b –
It came in 39 days. Everything works fine, I’m happy. thank you to the store. The minus is that badly packed, could crash, but I was lucky, everything came whole.
C***c –
Item not received while we had received the first bottle ordered a few weeks earlier damage we will retry
J***r –
You have arrived in the time indicated very well packaged
L***l –
Quality at height, I recommend to buy
Customer –
Arrived in a week in the Netherlands. Bottle looks cool. Good quality
V***o –
Loved It!!! Recommend!!!
B***c –
THE product in your description is very detailed received and am very pleased.
K***k –
Great bottle, wyglada for solid, is sealed
K***k –
Super, polecam!
Customer –
Great bottle. Corresponds to the description. I did not communicate with the store. Since the order two weeks was “silence”, but then 11 days before Moscow. Track tracked.
Y***k –
All as in the picture.
A***a –
very good! im happy
S***O –
Good product & good store
O***o –
Great drinking bowl for my dog. Shipping faster than I expected
D***D –
Good, does not leak, very convenient! The dog drinks.
Customer –
Very tight stopper. In the rest it is quite satisfied (externally). Not yet tested
A***a –
Great item, our little dog immediately gladly zaspokoił desire pijąc with this bottle. All smoothly running. Shipment dotarła to me in 8 days after order! Recommend store!!