Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***n –
In general, everything Super came to the Eagle in 10 days. The product fully corresponds to the description. I recommend fish for other purposes.
R***r –
Came quickly
P***o –
Product description. Come by, although was just packed in pupyrchatoy package. The set includes an adapter for different diameter tube.
E***v –
Got in the work did not try. If I finish anything.
C***d –
pretty happy with this, hopefully it lasts once it’s in the tank
M***r –
All as the description OK fit
V***m –
Good Goods. Low prices. Good packing. Fast shipping. Corresponds to the description. I advise this store. Thank you.
A***a –
Fast delivery, all whole
L***l –
Fast delivery. works fine.
E***a –
Liked the goods came for 2 weeks thanks to the store
M***n –
Good product. Works perfectly !
Customer –
Excellent value for money
J***o –
It looks really good, now you have to try it, but I don’t think there’s any problem. You have to drill the holes yourself with a pin, so you do whatever you need and whatever size you want. I asked for two and they bring in an extra Junction each so I can join more that’s very good.
S***a –
Great product
J***O –
muy bien
A***v –
All is well, the only claim is poorly packaged one tube is wrinkled. Although this claim should rather be posted by our mail.
A***n –
It came quickly. Looks great in the aquarium
J***z –
Meet the expected.
A***t –
Thank you.
Customer –
very good thanks you
S***a –
Such as, but it takes a long time to arrive
D***z –
Perfect
R***r –
Perfect!!!!
A*** –
Works well came intact.
W***w –
Securely well has arrived.
M***v –
Did not check functionality but should be ok.
E***l –
Product Super
W***z –
All according to the description. However, how will you do dzjedna pinhole needle, whole air will go out and need to do buttonholes full length
Customer –
Excellent item very satisfied
D***a –
There is a defect item, but the store quickly compensated. No complaints. And generally looks cool
N***a –
Order sent quickly. We haven’t tried it yet.
G***a –
The parcel has reached a whole, well packed, thanks to the store, I recommend
Customer –
The service very quickly. Pretty good looks.
B***e –
like described
C***n –
Missing the closing cap at the end of the pipes but otherwise perfect
A***a –
It came quickly, the parcel was tracked. The work was not checked.
A***a –
The package came for a month in Sochi, for a long time tracked as in Latvia, already began to worry, but then sharply in our department, bypassing the sorting of Krasnodar and Sochi… Apparently just such a tracking ….
S***v –
The atomizer came in a month, all whole and complete, I’ll check later
K***v –
Everything came perfectly and quickly thanks to the store
Y***v –
When the milking was a little remembered, but leveled. It’s okay.
M***b –
Excellent
V***a –
Good product quality price
E***e –
Excellent.
K*** –
The atomizer came in, attached to the aquarium, and he fell off the next day… And in the work did not like it!
Z***z –
A little strange tube, I thought it would be with holes. There are no visible holes, so aeration is not uniform. Therefore 4 stars
A***n –
Happy with the product.
F***a –
Hello, very cool!!!!!
I***m –
It’s good, and look nice in my equarium
R***R –
71,1 cm for 100 liter aquarium. Come the whole.
R***r –
The goods came whole, despite the very poor packaging. Product Protection (wrapping protection) is not at all. In general, the goods are satisfied. Also sent an additional connector-adapter (in case of increase in length). Very prudent)! Seller and shop recommend.
L***n –
Perfect, just make little noise
A***a –
It came in 2 weeks
R***r –
‘very quick shipping to the netherland and off course very cheap
R***h –
store my oder is delivered….thank you
E***a –
Excellent
E***v –
It was 25 days, for their money normally, holes need to pierce yourself in the aquarium has not yet tried
D***v –
The product corresponds to the description, it came in about 40 days, everything works and looks great, thanks to the store, and i still recommend)
F***r –
Well received except kil been twisted at best but it this kind not
K***k –
Come fast track. just like in the description, only a package a little wrinkled and so different. store recommend.
M***a –
7
Customer –
Fast delivery product consistent with the description very delicate but dziala super.