Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a –
Coverlet pleasant, soft. Just IN time for liner legowiska or transporter. Shipping to UK in 3 weeks.
A***a –
good for very small pets, a bit small for my 3,8kg shihpoo, very soft but thin. not very warm. do not recommend for winter.
A***n –
item came fast and well. material is good too! recommended!
B***. –
Small, but cute
L***r –
Received in 1 month, corresponding size, ultra soft but slightly thin otherwise I recommend! Pay attention to the measurements there are 20cm out of 20 …. This is the size of a handkerchief (it was a blanket to my puppy), otherwise there is bigger. .. .. I have 40sur50 I think or something like that!
D***n –
The quality is excellent, the dog liked the litter. Very long shipping, almost 3 months
B***a –
Soft plaid, very pleasant to the touch, for the cat Sphinx is just right, it’s very tender! 5 stars.
D***a –
It came in a month. No smell. Pleasant to the touch. The color is pleasant. Posted cats. The cat has not yet realized that he was planted
P***r –
Colors little deviate, material as thin towel. Vry nice feel recommend
A***e –
Great blanket for not big animal. More than enough space for not big cat. Blanket has no smell. Took very long to be delivered – few month.
A***s –
Very beautiful!! Fabric very good, well sewn and cute. IS a good and beautiful blanket. Took a less than 1 month and half to arrive. Very good! IS a little smaller than imagined…
L***z –
It has a nice texture, the only paste I put on it is the color. It’s much clearer than the picture. It doesn’t have such intense color. And it’s fine, it’s not a fat blanket.
N***a –
The rug is cool, it reached Barnaul in 25 days, was not tracked, but was invested in another order that was tracked to Barnaul.
Y***n –
Soft fleecy fabric. I liked it. Size corresponds. For some reason, I did not like the cat yet. Afraid to step on it. But I think I’ll get used to it.
Customer –
Perfect for my hedgehog. She is very happy though it took a little while the company always gave me a quick response
G***a –
it is okey
Customer –
Very soft
Z***a –
, T like, very soft aunq very thin
N***n –
Is OK but spodziewałam up that will be bigger
V***a –
Ordered 30.08, came 30.09. The description is not quite correct color. This is not beige beige, but still white. In the picture it is also beige, in fact it is white. And the edging is white. The cat likes it.
J***a –
Super beautiful had to you
Z***a –
Thin soft blanket. Nice to touch
I***a –
smļ
A***a –
Sent quickly. Before SPB was about a month. No smell. Very soft.
H***u –
Fluffy blanked, delivered fast.
A***l –
Very soft and nice looking little blanket for my cat! Arrived promptly, in less than a month. Thank you! I recommend!
J***s –
Super
G*** –
Good quality same as in the photo
Customer –
Ordered 17.11.19 and came only in the beginning of February, even dirty as if some dog or cat already lay on it
N***P –
Very cool the same q in the photo
E***a –
Shiiiicar light blanket. Super soft, gentle. Stitched well, without defects and protruding threads. I like it very much. It would be larger, would take for yourself!
Customer –
Excelent product
S***v –
Good litter, but thought it would be thicker a little.
M***r –
Thanks to the store, the cat is happy.
G***k –
This is not even a rug, but a plaid or a blanket. But still class. Soft. Tracked. Now I regret that I did not order pink. Thanks to the store.
M***h –
Soft, thin in two layers will go
L***e –
Very soft, too thin. Pretty patterns
N***a –
For the dog is a good thing. I hope it will not bite as quickly as the past flicker loungers.
V***r –
The blanket is good, very soft.
A***o –
It’s a little smaller than it is peraba, but it performs its function
S***e –
สมราคา
P***i –
Thin but nice feel
O***e –
The goods after the order was sent quickly, but our Post Office delivered the goods for a long time. After the expiration of the term, the store contacted me and offered to solve the problem. While we were in dialogue the goods came. So the seller is 10 stars for dialogue. I think sobakewezh will like everything.
S***a –
The goods came on time. Everything is perfectly packed. The color is the same, the quality is excellent.
S***w –
Perfect ! Very soft, good quality !
D***a –
I wanted the bedspread to be thicker, but in principle everything, as in the description
M***E –
Very good and beautiful quality product. Soft and warm …. The Cat and the dog will be fine with it. I recommend this store Thank you!
Customer –
I love this lil blanket for our new puppy! Just as described
M***z –
Quick and very soft touch. Thank you very much
N***a –
Fast shipping! Plaid cool. Thank you store
G***s –
Very pleasant to the touch, beautiful, neat, tonkovat slightly, but my puppy is very like, immediately to sleep on it, store prosperity to your business, thank you
D***e –
Très bien
E***a –
Very good plaid, our Chihuahua is happy.
S***r –
Very fast delivery, 8 days. Beautiful color, nice and soft. The S is too small for in a basket OID. I sew together so that the one slaapzakje is for Chihuahua 2’s.
Y***y –
We really liked
G***A –
It has arrived fast and well packed. Super warm. Perfevta for my cat.