Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
H***o –
Surprisingly, very quickly sent! The toy is excellent!
D***a –
Item yshov Maje 2 in Kiev. Sylkom igrashka Garna, ale Buli thread
J***k –
Beautiful item, very satisfied. Fast delivery, everything like in the picture.
R***r –
Thank you! Fast, high quality!
M***a –
Cool, came quickly, but the threads stick out Ass strange
Customer –
Sometimes the threads climb and slightly different from the photo.
Customer –
shipped really fast. looks just like the picture
T***s –
It arrived within the time frame and is as seen in the photograph. It’s fluffy and soft.
E***m –
Beautiful and very soft
D***i –
Just like the picture. It’s very soft.
N***t –
The child is delighted!!!!
T***i –
Very fast shipment 10 days to Poland. recommend
A***a –
The softest and sweetest thing I ‘ve ever met! i love it!
K***o –
The goods came for 1.5 months, for free shipping can be said that quickly. The goods are in good condition, no flaws or minuses found, soft and comfortable.
Y***s –
Cool Dogs, very soft
Customer –
Milota, in Kherson came in 5 weeks
A***o –
Great product, fast shipping
A***v –
All OK.
Customer –
Everything as described. I recommend this store.
F***v –
Pretty good
I***a –
Very nice toy, nice, pleasant to the touch, odorless. My daughter is happy. But it is a little lighter than in the picture, but it does not spoil it
R***r –
Super pillow. Very soft. Recommend 🙂
S***m –
Super cute
U***r –
Very accurate! My sons love them
C***c –
Super cute! My son really liked it!
V***s –
Very soft and good toy
G***r –
It’s really cute and I like it very much!
Y***N –
The child really liked, the quality is excellent. Thank you to the store for fast delivery!
P***h –
Tyanochka is happy, and I too, the dog is cool, soft and cute.
Customer –
Best thing what far ordered
D***d –
The quality is good, but the size is slightly smaller than it is actually. Passed 1,5 months
F***f –
Very pleasant to the touch! Also a cute banana keychain as a gift!
V***v –
Very beautiful and cute toy.
A***a –
Good soft toy!! Came almost odorless, clean and whole 🙂 Yes, there were two threads, but they are easy to trim and they do not interfere in principle at all. There is lightning, that is, you can take out the inner filler from the dog, for example, to wash, I think. In short, very cool, I recommend: ³
E***a –
The toy came very quickly, super soft, pleasant, I want to crumble and hug. There is no smell, threads stuck out in places, but it’s not scary. P.S. Guy-fan corgi, was very pleased❤️
R***o –
Very original toy. You can see the low quality of tailoring, sometimes stitched superfluous, sometimes not finished. Sent for a very long time, although I ordered up to 11.11
D***v –
Well made pillow. The child really likes.
R***s –
Even put a gift
Customer –
Cute Toy, the store put a gift.
R***z –
Very fast delivery and the product is quality nice.
A***k –
The product is super. But long delivery spoils everything. 62 days ((
Customer –
Excellent dog made of soft material, quality at altitude, unpleasant smell almost no, its money is definitely worth
R***r –
Very soft and pleasant to the touch. Looks great
A***h –
Very soft and pleasant to the touch,. Cool
Customer –
The child is happy. The toy is soft, odorless, pleasant to the touch.
D***d –
Very nice and soft, the best gift.
K***n –
The gift for the new year finally came, but only late, although in terms of time had to come in mid-December, and so everything is fine, the store even put a souvenir, thank you
V***v –
Very good dogs
S***v –
Great!
M***m –
Excellent, soft and very cute toy!
V***v –
Came quickly, two weeks, liked
D***v –
Funny toy, pleasant to the touch and soft, took the average girl, loves to lie with her in bed)
R***r –
Pretty dog, Honey. There is a side zipper for convenience
R***r –
The item is the same as in the description
D*** –
Super! The girl liked it)
B***n –
The parcel came quickly in two weeks. Very nice toy, just like in the photo. My daughter is very happy. Many thanks to the store and the manufacturer of the goods.
V***z –
Product is great, it is really soft and cute. Has a little smell, but it is okay.