Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
Not exactly those colors, but fast delivery and cute paws)
D***a –
Cool socks, ordered myself and my mother for 42-43 sizes, sits well, I’m warm and comfortable) I recommend!
Customer –
Not tracked. Pleasant to the touch and appearance.
O***t –
Soft, warm, beautiful, came almost in 1,5 months (19.12-31.01)
K***a –
Wonderful socks, do not smell and soft.
I*** –
So cute! Its very soft although it does seem fragile so i think there needs to be care when washing. Love it, just as pictured. Im very happy 🙂
Y***n –
Soft and very comfortable: 3
M***s –
took a long while to arrive, but I finally received them. very soft
N***v –
Soft,i adore it 🙂
K***r –
Socks are good, soft, Terry, stretch, thank you 🙂
L***k –
Wonderful soft warm Terry socks, on the legs look cute, the daughter is delighted
I***n –
I’m a size 42(EU) and they fit very comfortably
T***o –
Lovable. One can been more long ankle
A***o –
The product fully corresponds to the description, soft and pleasant socks) but the delivery is longer than stated, almost a month and a half. The store himself noted that it was delivered a week earlier than I received them. Track is not tracked.
D***a –
Very soft, the composition includes cotton 63%, polyester 35%, spandex 2%. At 39 the size is very well approached, it is possible to pull on 40-41.
B***n –
Warm. Comfortable fit, not tight or loose. And not too thick, so they fit easily in shoes. I may order more!
A***i –
Cute and coccolose. Kindly store and available
K***r –
exact goods what I ordered but its long journey to home. It just took a month
S***s –
Very comfortable and cute, also they are warm. On my 40 sit well
S***a –
Thanks to the store, everything is fine
Y***n –
Not as neat as in the photo but I liked them
C***a –
It took them two months to get to Mexico, but they arrived well. They’re so cute!
Customer –
Came for a month in the Moscow region, soft and beautiful
I***v –
All as in the photo. Socks really look like paws, very cute! Stretch well, very soft, Terry, only a little sprinkle.
Customer –
Quality corresponds to the price. Socks are soft, but the threads are falling, as a whole as a consumables is normal. Went longer than the specified period, everything is well packed. Two pairs were different labels, which is seen in the photo and the quality seems a little better (the lines of the picture are even more)
R***y –
Arrived for 3 weeks in Peter. Very cool socks. I recommend
L***a –
Cool soft socks until measured
Customer –
Soft and pretty foot socks number 38
N***a –
Socks are excellent. But the size of 36-37 is the heel. I bought my daughter 3 years. Because. Heel soft, wears)
Customer –
Soft, sympathetic, but climb.
I***a –
A lot of fibers from them fell after the opening, all the socks were covered with these pieces of Terry threads, I think after a pair of sock and washing will become normal. In general, just cute plush socks, slightly thin for Terry socks but their price correspond. At 41 size sat well.
O***a –
Nothing such socks, cute, slightly crooked sewn, but not critical, and extra threads are poured
R***v –
There were some gray threads on the beige part, but they just stuck and easily cleaned. They are so soft
T***o –
very good quality. fast delivery. good for kids and for adults as well
Customer –
Item as described. My girlfriend loves it!!!
B***v –
Very soft cute socks, quickly delivered. Instead of three came two pairs, but the store quickly returned the money
V***a –
Cute socks. Soft. I advise everyone to take)
D***r –
Socks are cool, as in the picture and in the description. Quality as much, but for a gift it is.
K***a –
I love how FLUFFY THEY AREEE AAAAAA
Customer –
Socks are cool. The product is happy, although it seems that one is slightly longer than the other. I bought to walk in the winter around the house and lie in bed. Socks externally and to the touch are pleasant. Fluffy and dense, cheerful and warm. At my 37 size-at the time. The elastic leg does not bend. Socks with heel and I do not understand why do not give a choice of size or not specified in the description. Length about 33 cm and normally stretch. Washed them in a washing machine, remained the same fluffy. Sent out in a day. Came without a tag/label, in a pouchy package-envelope (in the last photo-pulled the socks from the envelope and immediately photographed). Finished in 35 days. The parcel was only tracked to the recipient country. The letter is not customized, can put in the mailbox without warning. Very good.
A***a –
Soft, comfortable, I have 39 size
S***l –
Excellent socks. Soft and hope will be warm. I like it very much. 5 points! I recommend
K***a –
Excellent socks. Color matches. Quality is satisfied, soft, pleasant, beautiful. Only long went to Minsk, Belarus-48 days, but came, I’m glad
T***a –
When I received the thread from the socks, then everything is fine
D***v –
Everything is fine, the description corresponds
M***a –
The order went a little more than a month, the socks are soft, odorless, fluffy, the child wears 30 size-approached, but not for growth
D***v –
Delivery to Moscow 40 days. Very long. The goods are quality. The material is soft.
I***i –
Super
R***v –
Soft, good, girl liked
D***y –
Very cute and soft socks: 3 I will order more.
A***o –
Original Home socks-packed with quality fabric really super soft and stretch-you can wear it comfortably even if you have a measure of foot 41/43 NE ordinero’ other pairs for making gifts simple but original-absolutely cosigliate-delivery time 30 days
V***a –
Soft very! The daughter sleeps in them. She really likes it.
D***a –
good quality, delivery to slovakia 1 month
E***a –
In the Moscow region came in a month. A small smell when opening the package was present. Soft
R***g –
The product fully corresponds to the description. Socks are soft, odorless, arrived quickly. On the legs there are no holes, rubbing and traces of any marriage, the threads do not stick out. Very cute and warm socks.
O***i –
Very cute, as in the picture, Terry socks. Thanks to the store. I recommend
K***a –
Socks to the touch soft, plush. If you pinch them, everything comes out right away. I don’t know how much will live
A***o –
Soft, adorable cute socks)
E***K –
Cute and soft socks. Bought for the house. The order is happy, thanks to the store!
P***a –
Super, very soft and pleasant walked months two
M***a –
one of the socks had unsteady lines but that’s ok. I like them anyway.
V***v –
A grade
Y***v –
Everything corresponds to the description, the product is satisfied. The truth to Almaty the parcel went for a long time-more than a month (43 days)
Customer –
I love these socks. So Soft. Beautiful. It came about a month and a half. Quality is excellent
T***a –
No words no emotions, I want more
K***a –
I love them, very warm and soft. The fabric is thick enough, I wasn’t disappointed. I recommend you.
P***a –
Very cozy and cute socks.
E***z –
Soooo cute i love it soo much *-*
G***g –
They’re beautiful and they look calm, I haven’t used them yet, they’re just like my garitas, I recommend the store
I***a –
Socks are good, very soft. One sock came dirty! Walked long, longer than the claimed
H***a –
Soft, pleasant, not bald
A***v –
Excellent socks. Went more than a month and a half, but it does not depend on the store
Customer –
Baldezh