Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
Konura for mini toychik received, but my puppy is still afraid to go there, very light and not stable, for the first time will go, I recommend mini dogs with the store did not communicate
Customer –
House is excellent. No smell. Cat love to sleep in it. Although this second it house.
K***n –
Very fast delivery. House for cat excellent.
O***o –
Thank you, it’s very fast, satisfied with the order, recommend, seals like
Customer –
Just super) thanks to the store!
O***a –
Cool booth! Qualitatively sewn, nowhere sticks out. There is no smell, but i still washed. The dog immediately climbed into it, now and she will have her own house) the size took 48*48. We’re fine.
A***a –
The house approached the cat and the Chihuahua. Odyssey liked immediately.
S***o –
Passed the same picture
Customer –
The goods came quickly, corresponds to the description.
Customer –
Very good little stuffed balls out but take them off happy cat
O***a –
Very fast delivery with order from 11.11. The product fully corresponds to the description. On Chihuahua standard came perfectly.
Customer –
Great “cat house”! The parcel came in 20 days. The quality of the house pleased. Without extraneous odors. I advise!
E***a –
12 days in Moscow, an excellent house, tracked. Thank you!
I***v –
I got it fast. I bought on sale 11.11. The cat appreciated positively. It was possible to take a little more.
R***r –
Cool and great for cat 4-5 kg
A***s –
very good house! my little dog love it, very good material and very fast shipping! i love it! thanks a lot!
L***a –
The House is good, it’s a pity that the cat does not want to climb into it, well, maybe it will get used to
S***s –
Really nice 🙂 and quality
I***x –
Thanks to the store, the quality is good, everything was like, the delivery is fast.
S***g –
Its perfect!
R***s –
Great thing, the item matches and cat loves it.
I***a –
Very cool thing. While only taken, then I will write off as a cat reacted
Customer –
Exactly how it goes to the picture It’s very funny and Bo Ito.
W***k –
Ordered 03.12 came 16.12. Recommend: D
N***s –
Complies with the description
G***a –
We liked it, thank you!!
E***a –
I ordered not for my cat, but he tried it. The house is large, the cat of a large breed is quietly placed and a small dog. Very quickly came the order, literally 2 weeks. I think I’ll order another one for my pet.
T***a –
All OK, to the Vladimir Region 3 weeks
S***s –
Good product, decent quality. Very fash shipping: product arrived in Belgium in 12 days.
V***f –
Port on 21. 01.2020, yesterday 18.02. Pristigna VVE Varna! Our princess, a lot of hares New York! It is a good sale, a lot of quality for pets.
V***v –
Very cool thing, quality
A***a –
Delivery to Hmao about a month, track tracked. York 2 kg. Fit in size. The house is beautiful, neat, Sobakin and we are happy. Immediately climbed into the house, could not draw anything)
I***a –
The order came to Kemerovo in just 2 weeks! Super! The house itself is cool, corresponds to the description! Only the cat does not sleep in it yet) I recommend to buy)
E***e –
In size, cool, though it was a long time
O***a –
Fast delivery, store sociable, all stages of delivery sent messages where the package is located, thank you, good store, take note
I***a –
Really liked
V***a –
Very fast shipping
I***a –
The house is super my dog really liked. Pradavets sent the order on the day of the order went to Rostov on Don 2 weeks
D***s –
Užsakiau 11.11, gavau 12.30. Namelis puikus. Vieną tokį typewriter maźesnį katinėlis išaugo, todėl užsakėme didesnį.
V***r –
Thank you
Customer –
House, good, spacious enough, odorless, I think the cat will be happy, delivered quickly, thanks to the store.
Y***y –
The House is good. Took 26 × 26 for guinea pig. It came perfectly. Super fast delivery, to Omsk in 6 days.
Customer –
The house is cool, the cat liked
E***a –
Good Goods. Thank You
M***v –
It came quickly, tracked as in the picture. The cat doesn’t want to live there yet. Although nothing smells.
V***r –
Cool House, but not very roomy, for a cat just right
R***r –
The store sent the goods on the day of order came quickly the goods super seller many thanks
G***k –
I liked the goods. Came in two weeks.
I***s –
Duje schvidko. Uncle salesman. Everything is super. Freeze here I recommend.
Y***a –
Everything is fine, it came quickly, stung the first day, the cat did not want to climb there, but then everything is fine. House for cat 1,5 kilograms is too small
V***a –
The houses are good, the only thing I expected was that they will be stronger. Color more elegant, ripple more practical.
J***a –
The store is just super. Asked to send as quickly as possible and he sent everything in a couple of hours pomle shopping. It reached Estonia in 10 days. I liked the goods. What I expected. Soft and well sewn. Happy. I recommend!
A***i –
Very cool, size 48 × 48 dog Saska kg 5-6 Thank you! Can even wash the machine 20-35 min
Customer –
Cool thing neatly sewn, the size matches. My cat is happy)
T***o –
Super House, delivery fast store spasibki
O***a –
The house came quality, large, I advise
M***a –
Cat and dog are very satisfied
Customer –
I liked the house. delivery to Tula Region 17 days. the store sent the order immediately. I ordered a size of 36 to 36 for Yorik 3 kg. in principle, it is normal but the size of course could be ordered a little more. but in general, the order was satisfied. I recommend.
G***r –
I liked Cornish Rex both climbed into the room and slept all day
Customer –
The goods did not come, the order is from 11.11. Opened a dispute, money returned quickly
P***s –
Excellent!
R***z –
Buy the biggest and fit two hehe cats.
T***a –
Lovely!
Customer –
All OK, goods consistent with your order.
Customer –
top
I***a –
Very good house for a cat, sewing excellent odorless, and the delivery is super fast 10 days and it’s mine!!! Recommend product and store!!
V***a –
This is my second strawberry for sows 🙂 and this seems to me the quality is better. Sdecom came in a couple of weeks. Very satisfied! This is the most favorite house in my girls))
L***y –
Very good quality on the other hand really small…
O***o –
A chic house, so huge that it will fit two. in the photo next to the pillow 70na70 Russian size. before that, I ordered 40 to 40 so was a small, the difference is 8 cm. what is the size of China clearly tense, than they measure?
S***a –
Before Irkutsk for 3 months, only because our post of Russia works terribly
A***a –
A Good House, a Persian cat fits. The truth does not want to climb the grandson
N***a –
House of excellent quality, for pigs a little big, but when they wish to fit together)
Customer –
Thank you!!! The house is very beautiful!!! It was the fastest delivery, i ordered 15.09-i received 25,09!!!!
V***o –
In Khabarovsk came in a month. quality is not bad. there was a small smell, but after washing it faded. one is sad, our dog durynda refused to sleep in it as a house and lying on top. although he usually likes to hide. but this is already a dog problem.))) store thanks for the fast shipping.
J***a –
House cool
M***a –
Cat happy, thank you very much for the house.
S***V –
Delivered quickly pick up from five, cashiers do not sleep not spirit, so that once завите senior. Product quality can be taken.
Customer –
Pig in shock, but then was satisfied. But think we must take more, it’s a little tight
O***a –
Delivery fast, very. Great product, cat check out, everyone is happy. The store is done. Thank you very much.