Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***s –
Exactly like it look on the adverts pictures . I’ve should have ordered Size L for my 6 months pug. However he destroyed it in 2 days.
G***s –
The dog liked it, the store thanks, really waited a long time, but the lounger is cool it costs)))
I*** –
Parcel arrived quickly, for 10 days before Новотроицк, Orenburg region. Very soft and great. Dog happy
I***k –
Peter posting for 3 weeks. All good, happy cat.
N***i –
Super, Thank you! 🙂
G***a –
Delivery to St. Petersburg 3 weeks. Corresponds to the description, quality-without complaints. The mistress of the dog is happy). Whether the dog will like it)-I will write off later.
J***o –
A good couch, the cat liked, very soft, the shape holds, but we have the smallest size. The seams are not hidden, but I will not reduce for this assessment, for such money is a very high quality thing. Came for 12 days, thanks to the store for the goods, I recommend
M***a –
In size for a golden retriever-excellent. Minus-slippery base, constantly slides on the floor. After washing, I will add a tip.
A***a –
Size L-approached for pug, which weighs 8 kg, he is 7 years old. I really liked the couch.
T***a –
The parcel came quickly. The quality is good, for Jack Russell’s dog came well.
S***o –
Quality is good. The dog liked it. Sleeping on it always
A***a –
They took XL (80 cm) for an adult Stafford very well.
A***a –
The parcel arrived in 3 weeks in the chelyabinsk region) the dog really liked
D***v –
I ordered hhl, for my dog it is too big, but soft, see if it will sleep
T***f –
perfect dog bed! i realy recommend this
E***a –
Cozy couch, can not divide
V***v –
Quality couch. Very soft. Bought a dog, but it looks like the cat will also live there)). The size corresponds to the claimed. Inside is a soft material, the padding is enough, outside is a dense fabric. The bottom is not removed, perfectly stitched. Until I thought how to wash, I will try a washing machine, I hope I will not spoil it. For “Woolen” dogs in it can be hot. I definitely recommend that in the Russian Federation such will cost 2-3 times more expensive at least. Delivery less than a month to Mo. Packed by the store perfectly.
Customer –
Labai puikus guolis, visai geros kokybes, typewriter pamažintas
A***a –
Despite the black Friday, global sale, the goods arrived in Norvegiyu exactly one month. We have three Chihuahua, ordered 2 litter size M. Two like at once, the third is not appreciated.)
P***v –
Excellent bed, immediately liked the dog))) thanks for the fast delivery!
V***a –
Excellent couch! The cat is not lying there, I hope, will get used to it. S size is ideal for small cats. Shipping about 3 weeks
M*** –
The place is quality, large. Size under Labrador. The store is responsive.
M***s –
Perfect description, size fit and the fabric is really good quality! Red isn’t that bright than the pictures, but its fine. 🙂 The shipping is a little long (36 day) but the waiting is worth it. I recommend the product and the store! 😀
K***n –
I ordered a litter and a lot of trifles, asked the store to pack everything in one box to come all at once. Answers quickly, packed everything as I asked. Sending fast, came to Moscow in a couple of weeks. In general, 5 + stars. The litter was put and after a couple of hours everything was sprayed, there is no such as to write below that the litter is flat or the sides are not standing, on the contrary, very soft and stuffed soundly, such in Moscow cost from 3,5 thousand and above. I bought for a dog, but then I just put it and the cat immediately took a Trump place 🙂
S***v –
I took the maximum size, for the mass of the Rottweiler with a lot of space with a margin. All Super!!!
M***z –
Good product, padding and good quality.
I***o –
Bed good for the price. A little thin but shipping was fast.
S***o –
Finally we got our lounger. The size corresponds, only of course I wanted the sides to hold. The quality is normal, the bottom is made of dense fabric. Everything is super, thank you very much to the store
M***v –
Went to the Saratov region exactly a month. took size 3XL for adult Dalmatian and weighing more than 30 kg. perfect fit! very soft! the only thing I did not like the outer fabric, it slides all over, my sleeping on the couch, so I had to fill the edges a little so as not to slip. but I advise everyone who has such a breed! long chose and also came across a comment with Dalmatin) Thank you to those who write comments!
P***f –
Like, was as described!!!
M***v –
All as in the description, the track was tracked, the dog liked it!!! I recommend!!! ✩✩✩✩
A***v –
Quality normal dog liked, but very long delivery
E***a –
All as in the description, thank you
O***a –
Made qualitatively-good material, odorless, the seams are even. Inside is soft, the shape holds well. Cats liked it. Reached the Volgograd region in two weeks. Seller recommend. Thank you.
J***h –
The order was sent on the day of registration, on the way 26 days to Moscow. OBL. The store wrote and clarified the recipient’s data. Mat XL for amstafa 40 kg came up perfectly, there is where to fall apart)). Airy, stuffed not tightly, under our weight creases. For this money Will come down, purchase is happy.
V***v –
Very fast shipping. Well done. But my cat did not like, 5 stars, excellent bed. Size M, cat weighs 4,5 kg.
P***p –
Excellent couch
Customer –
Excellent soft !!
M***a –
The cat appreciated. Everything is super. Nizhny Novgorod quickly reached, for about a month or a little less.
D***e –
Arrived with a few days delay but excellent!!! To my cagnolina liked now! Very comfortable, warm and pleasant.
V***a –
Super!!
N***e –
excellent bed. bought in large and xl for a big dog. definitely go one size up if in doubt. measurements were accurate. measure the size of your dog sleeping, it should work. good quality, been bit a lot, no tear so far. a heavy chewer would destroy this. for normal chewing it’s ok. nice soft fleece. comes compressed, fluff up a bit upon reception.
V***a –
The quality is excellent, the size fully corresponds to the description
A***v –
The whole nothing sticks out and there is no smell
D***n –
Excellent couch)! For husky in principle it was possible to take less, took a large size!
V***a –
Very good couch, soft. I thought it would be smaller in size, but can fit and two cats) there is no smell. Thank you very much!
I***a –
Quality is not bad, but on the side there is a hole, a filler is visible. Dogs do not like something, do not want to go to bed, but maybe not yet used to…
M***v –
Good cushion, the dog likes. Delivery 1,5 months to Moscow
S***n –
It’s fast material good quality recommend very Size M just suitable for my dog
A***r –
Large, the dog fits all with comfort. Very soft and light. But, of course, slips on the smooth floor. Very highly appreciated and cats
A***a –
Super! I’m delighted. It came in 2 weeks, the track is tracked. She took sweaters and two loungers. Great!
V***a –
Our Labrador liked the bed very much. The store sent everything quickly, it came somewhere 2 weeks before the DV
E***T –
Size M, I loved it, it looks very good quality perfect and fast Thanks
J***i –
Good
E***e –
The crib is just super! The dog sleeps in it with pleasure, the size is also ours. Everything is fine!
C***a –
Perfetto
V***v –
Ordered for a cat. Everything is clear, as in the description. No threads, smells and jambs. Ordered size M, for a cat just right. She immediately recognized the new couch.
A***a –
Same to picture displayed. Very good quality.
I***a –
Product high quality.
L***a –
very nice, the price corresponds to the quality, the dog happy
I***o –
Ordered 24.12.19, and received 18.01.20. The bed as in the description, was well packed. 3XL fit for the breed Akito-Inu, the dog is happy
O***n –
For Yorkshire terrier nishtyak. Good quality. On the sides of the type from the rain cellophane. At night if it moves, you can hear. A little.
V***a –
Delivery is fast, quality is at height.
P***r –
Everything was okay. Really fast shipping.
Customer –
Cat mruczy satisfied very all the time my remarks that cot serve after floor as cat wants to enter inside and is very light as położy on the side it second side odstaje in the top but it no problem
A***e –
Excellent bed, arrived quickly and the dog is very loving
D***a –
Fire, only rustling. The dog did not understand at first. Then I kind of liked it. Came to Moscow for 2 weeks.
V***v –
I took XXXL was even too big. In general, everything is fine, sent quickly and reached the Rostov region in less than 2 weeks. The only thing that the sides of course do not hold the shape.
A***a –
Super couch, I highly recommend!!! And came quickly to Tula.
A***a –
The molding is spacious, the shape holds, the seams are dense, the padding is a lot. Outside the material is a little shiny, like a soft tarpaulin to the touch. Inside is some artificial fur, soft, but slightly rough. Cats liked 🙂 in size-ideally fit cat 7 kg, for a cat 2,5 kg it is very spacious. But we have 3 cats, so they took it so that the largest placed.
Y***j –
Everything is fine as in the description, the dog is happy
N*** –
Беномотик kg weighs, XXXL just right
A***v –
Happy. Sewn good! Strong enough. The Dog Is appreciated.
K***a –
Before Norilsk the parcel was 22 days. The cat gets used to it. SNIFFING) I really liked it! Thank you very much!
A***k –
Our toychik really liked. I ordered 3, for 4 kg., slightly bolshevat, but if the legs fall apart up, it turns out in full length. I advise you to buy, received in perfect condition, soft, beautiful, without any smell. order, your pets will be delighted! the store of successful sales.