Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***k –
Very good coat for my dog. Size L is good for dog 8 kg.
M***a –
Super vest, keep warm and the dog does not try to take it off, like all similar things, ordered size L, not lost, breed of dachshund dog
F***b –
A good waistcoat, very high quality made, neatly all stitched, the size came up perfectly
K*** –
Super cute. The med. fits my chubby toy chihuahua.
S***k –
Jacket super quality too, we are very satisfied. We Order from this store is not the first time. For two weeks received the order. Thank You Very Much.
V***o –
On dachshund 6 kg, size L. perfectly sits, the seams are smooth, bright, beautiful. For autumn, spring is good. For the winter, you can under the suit, something warm to dress, as the Synthon is thin. This suit is both on the boy and on the girl, there is a cutout on the stomach.
L***s –
Very good for my dachshunds (6-7 kg) I am satisfied! 🙂
A***a –
For 250 rubles quite a good jacket, for the spring, autumn. Chivini was too big, but she does not like when she presses, on a thick chihuahua 9 kg l small
J***a –
A good waistcoat, though the size m was too big on the standard york. i will re-order.
N***a –
It’s arrived in 3 weeks. It came in a very simple plastic bag. It’s the same as in the photos but it looks like the padding is very fine.
A***a –
Ordered 22.09 came 3.10. Vest is happy. Dog too. Bolshevaty cutouts for paws, but this is not critical. (all the same paws are different)
E***a –
Fast shipment, bolero consistent with the description and size details. Recommend
L***a –
Jacket exactly as in the picture. Zipper is working good. I’m satisfied, thank you.
R***s –
Gorgeous coat. Sits as cast. A whole fine store. The first jacket was looking hit during the Christmas printed. But the seller sent immediately a new look. Great.
A***i –
Excellent store and excellent couriers I thank very much 4.5 kg. My daughter. Very little big but great for
E***o –
The goods zamovila 16.01.2020, the mower to Ukraine delivered 30.02.2020. The goods are pre-satisfied, stitched well.
N***a –
The quality is excellent, not yet tried on .. i advise the goods and the store, responsible.
D***a –
On chihuahua weighing 3,5 kg., the size s back-to-back, it was probably necessary to take m. Quality is good)
J***n –
Ubranko Super!! Recommend to everyone, comfortable in setting up, dog is not skrępowany.
Customer –
Perfect though little big it well will have longer
J***s –
Perfect size m for yorkshire normal size (not yorkshire toy)! They’re very cute and i get there a week in advance 🙂 thank you
M***a –
The goods went very long (almost 2 months). Good quality jacket. In the photo york full 6 months and size s. i dress the jacket without unfastening, in volume even too big, the length of me arranged, collected from above (seen in the photo), if not for this, then the jacket along the length in principle straight to the tail.
A***i –
Einai Poly Oreo Kai Poly voliko. Irthe if peripou 2 mines. Sosto megethos.
C***s –
Size m arrived in super good fast condition very satisfied with purchase
Customer –
Came quickly, the size s for three month old puppy dachshund warrior
A***a –
For such a price an excellent windbreaker for autumn, size l, my pincher lost weight so in the chest a little big but not critical, it is comfortable.
R***r –
Prodovets recommend everything came on time, the quality is good
D***s –
Very beautiful, very good material
J***c –
Tymek satisfied 🙂 York ca 6 kg size L is OK
K***n –
Showed up early and was exactly as pictured! Very satisfied with this store would buy item again and my sweet Lilly girl loves these warm cozy fleece vests!
N***a –
Suit is good, i really liked)) ordered for mini toya, weight 2 kg. Sat down like a cast! Thank you very much to the store, for the fast delivery! Track tracked!
K***k –
Super somehow, only what when rączkach has for loose and Mu odstaje
T***a –
A good waistcoat, fit the size of a Spitz 3,5 months
O***a –
Zamowione 1.10 dotarlo 16.10 is super fit perfectly on Border terriera 5 Months 6 kg
Customer –
Everything perfect just like the criction. Perfect size for my little bitch.
E***a –
Beautiful. It looks good on my three-pound little dog and a little baggy, gives for a little bit more
N***a –
The suit turned out to be a bolshevat… I sewed it (for growth)… the costume itself is very beautiful and comfortable
P***i –
Perfect.. Lightweight and as in the description
G***a –
Thank you very much everything came in size. On the quality of a good waistcoat, filler Synthon, comfortable plastic zipper, the seams are even.
G***r –
Before Flax. OBL. delivery month. fully corresponds to the photo and description. The size was guided by the store’s table, all in size.
I***a –
For such a penny Super! I hope my furry miracle will be enough)) of the minuses-a little thread sticks out and on the right here is such a strip of paint ((
N***a –
Niudi is good, but short. We’ll wear it anyway. Dog 8 kg, French
A***a –
For my doggie small size M. Dog weighs 6kg is a small dog, advise you order size bigger.
A***U –
Great suit but I chose the wrong size ordered the second M
E***a –
The vest is beautiful, but did not guess with the size, small. I already ordered L. I have a separated fat little Spitz. Large chest and neck 5,5 kg, on the back 30 cm. Who has less kg, Tom will do. They gave the neighbor, she has the same pin, but 3700 kg.
N***a –
The application quickly) ordered the same yolk, but from another store and smaller size. Size M we turned out to be great, and the size S is already small)) well, nothing, you have to sew. Quality is good, so as not to stain the stomach, the most it) Thanks!
M***l –
Excellent at everything!
N***a –
Vest of good quality. On amertoi weighing 3,7 kg is free, it sits well on the suit
M***k –
very very nice and quality product, size is OK and Fast delivery thank you.
F***f –
Vest is excellent)) size s came up to York 1900)) for such money we are generally satisfied)) came somewhere for 1 month, threw in the mailbox)
Customer –
Dog cloth look same as described. Fast delivery. Havent try yet to dog.
S***v –
Excellent jacket, the size matches, chose according to the table. Thank you to the store, I will order more
E***r –
Perfect and super fast delivery I recommend it 100×100
R***r –
Super fast delivery, I really liked everything came up.
N***n –
Super cute bodywarm. Sizes come good match. Nice quality.
T***r –
Well done, the zipper is a little jammed, dense, dimensional grid corresponds.
L***a –
It’s exactly like the pictures, the size is correct.
Customer –
Before Yekaterinburg the order was a month, the quality corresponds to the description, on a Chihuahua weighing 2 kg, the length of the back is 30 cm size m bolshevat
T***a –
Very fast delivery to G. Ryazan. only 10 days. quality is good. Took on cats, size m. Came up perfectly. I recommend the store. Thank you!
M***a –
Super all comply with the description, very well fit. Elevation on the back it issue naprostowania slider after advance deposit. Pack came before time, recommend.
T***v –
Super E gricata, size L on a heap of German Mini Spitz 5 kg E good, small free, special from the color. Visoko quality for work. Preporchvye.
P***a –
Ubranko fits for my 6 monthly Jack Russell teriera and wyglada beautifully 🙂
K***a –
A little thread sticks out. I order already 2nd on zvergpinscher 1,5 I take L, as sewed)
L***a –
ETA is not warm clothes. it is like in the picture. but panravilos.
M***s –
The vest is cool, bright color, the seams are even, the threads do not stick out, the zipper is good, without a specific smell! The only thing we did not fit the size, took S on Spitz 2.5 kg30 cm, small at all
R***r –
Clothes came in 3 weeks everything is fine only with the size did not guess on the Russian Toya, it was necessary to take M.
M***a –
I can not guess with the size… Took S, he’s on us little… Took M, it’s very big on us… I don’t know what to order now…
A***n –
Great quality
D***g –
Advice the store. I Had requested a change size and now I have contact. I Know well this model because already bought previously but of one in larger size. For my bassotta is better than the XL but also the L is fine. Excellent pet cold and also the rain
S***s –
Quality is good, fit in size. sabakin did not even let you shoot! delivery is fast, the track was tracked. thanks to the store!!! I recommend
A***a –
3 weeks to perm! Very fast! Dog York + Spitz with parameters sh25hg39hd32 and weight 5200, sat only! It was possible a little more! Thin, I’m happy! For naked dogs and for winter will be thin! But our fur coat is just right! By the way, this store does not have a holiday of spring, nor coronovirus, all clearly sent, without any delays, well done! Quality is good!
D***i –
Cool!
M***s –
Very nice and perfect, it takes quite a while to arrive
A***n –
Prikolnaja no nimnozko zabolsaja
L***o –
Wonderful vest, am very satisfied! The measures are accurate, perfectly served my dog, Yorkshire of 5 kg. Loved!!!
J***a –
REWELACJA, very meticulous workmanship, cieplutki tank top, dimensions great given, size M fit for adult Shihtzu. Wholeheartedly recommend, definitely zamówię another❤
L***l –
I liked the quality of clothes and the size approached the proposed standards.
D***r –
Fits my Dog 1,4kg @ this isingo on IG very well.
T***i –
Everything is exactly like in the picture .. A good jacket .. came up… thank you ..
A***a –
Delivery quickly quality is normal, a little thread sticks out, the size of 5 kg York took L, a little loose, which is also good, in general like, the dog is happy.
A*** –
October 8 ordered, November 7 received at the post office in St. Petersburg. I have a Spitz of 5 kg. In general, satisfied.
P*** –
Very fast delivery. Zamówiłam 22.10 A otrzymałam 7.11. Size L a little big for my dog 5.5 kg, but my error. Zamówie less. Recommend
Customer –
Super highly recommend. Good convenient maker. Comfortable mesh for fastener leash.
O***M –
Delivered very quickly in 10 days to Ukraine. The quality is good, a couple of threads weigh, and so everything is fine. Measure when there will be a dog☺️
J***a –
The jacket is cool, sewn better than some goods for people.
I***a –
Very cool, straight our size, I chose s, and came for two weeks in Volgograd, also very unexpectedly, given the January holidays!!!
M***c –
I ordered a size L just right for Fincher. The convert came just as in the picture. Thank you very much
S***c –
Perfect! I love it. Size S is good for 3kg chihuahua
C***l –
Good material, was a little small for next buy m but am very satisfied
E***k –
Just gorgeous vests! The size is accurate, the table is the same. puziko, the breast is closed.
M***v –
Fit perfectly on шичо 8 kg good quality for the price is a gift
A***D –
perfect. Ordered size L for ~7kg dog. Amazing. came in 2 months.
D***v –
The order came for three weeks, took the size of M. According to the store’s table, everything came perfectly, the overalls are good, the dog is cozy, dress easily, not super warm.