Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***h –
It came very quickly. The cat pasted the nails, he did not resist much, he does not try to shoot, apparently they do not cause discomfort. But several nails could not stick. I took the smallest size, it would be possible and smaller. Cat 7 months
N***a –
The second time I order from this store, the delivery is very fast, tracked. I ordered early colors, but I asked not to put black and gray, only bright colors, since the cat itself is black. The seller fulfilled my request, for which he thank you very much))
F***f –
Very cool. Koteyka does not hurt to scratch, at the same time he can fight his scratching and live a full life, climb into the ass of the world. A couple of claws ripped off, but these are trifles
D***s –
Delivery about 28 days, the goods liked, the cat reacted well. I’m happy, thanks to the store) I recommend!
R***r –
. Fast delivery, excellent quality!!! Thank you very much!!
A***a –
Everything is fine, not yet used. I’ll add later.
E***a –
Excellent quality, there is a convenient nozzle for glue. Size S is suitable for a kitten. Delivery to Mo approximately 2,5 weeks.
M***a –
Joy from manicure the cat does not have, licks paws and tries to remove false nails))) Cat 8 kg, size m
E***a –
Received when we give a cat I will add a review
E***a –
Delivery month. I recommend!
A***o –
Very identical to the photo but it takes time in your arrival time
L***n –
They look very good quality, recommended!
J***a –
I liked everything. fast delivery. good quality.
L***a –
I liked everything
R***r –
Too big, I had to cut, the cat did not like, very fluffy, the glue falls on the wool, came quickly, I advise smooth-haired to buy.
S***v –
Everything is fine, came in a month with a small one.
A***o –
Delivery early, good, but cat do not like, not usual
E***i –
On the cat with difficulty put on, tried to remove, gnawed. The glue reacted negatively, sneezed. I ordered the size M, perhaps too small.
I***a –
Norms. Koteyke hasn’t been glued yet.
I***d –
I will post another feedback after use.
V***a –
While everything is fine, came very quickly. Until the cat is not convenient, let’s see how it will be
M***k –
The goods received, all as in the description. My fastest delivery from Alika, ordered 11.01.2020 on honor already was 29.01.2020. Seller recommend. I ordered it to Veliky Novgorod. The goods were tracked at the point of issue. Sending is true for some reason from Latvia.
J***s –
It couldn’t be traced but it came all right
N***a –
For more than a year we glue the cat saves …. the truth must pass and during gluing those that grew up.
J***c –
we shall see how it fits
O***A –
5 bags, each on a tube of glue. When I try, I will add a review
S***t –
Lovely, quite easy to apply. My sofa loves it definitely !!! The only bad thing is that I ordered a random with 5 different colors, on a message for the store, and all came in shiny pink, but my SnapCat is a male…hopefully he dosen’t really care !
S***o –
Quick. Qualitatively. Not expensive))
N***v –
Came very quickly
Y***a –
Claw fire!✨ It was about a month. The cat was a little confused by the fact that he was suddenly recorded on the nails, but the procedure was carried calmly. Glued on already trimmed claws. Jumps and runs normally, he did not try to unhook, but constantly licks his paws. The furniture did not attempt to dread. Now you need to buy a pink collar for such a glamorous Kitty
A***y –
Came to Mo for 1 month. Every kogodki with glue are packed separately, which is very pleased. I order not the first time to stick around 1 month on my bunnies. Seller recommend
O***o –
Nails came to kiev for 2 weeks. The cat is dissatisfied, i’m normal. Thank you)
J***e –
Excellent, as i expected.
M***a –
Comes 5 full bundles with glue and nail
S***n –
Everything arrived quite quickly, the product corresponds to the description, I will order more
S***a –
Ordered Xs for a kitten 4 months, came up perfectly, hold tight, not one gnawed
O***a –
Good goods, the price is not expensive, and the delivery is fast! Took s, the cat is small, everything came up! Thank you!
Y***. –
Great stuff. The only cat quickly removes them, he does not like them, he rubs their teeth))) the store more Thanks
S***a –
Everything came quickly, the track was tracked, looks great as in the photo
A***v –
Pasted, the cat does not bite, walks normally in them
D***k –
Before RB 1 month. silicone nails, glue on super glue, like hold and do not interfere with the cat
E***a –
Delivery month in business has not yet tried the size I think just US 4,5 months maykun.
R***r –
The description corresponds. Came together with other goods in one parcel. Thank you store!
A***h –
Everything’s fine. The store is responsive and sent those colors that I chose. Delivery less than a month.
T***a –
Caps quality, dense. Last time i ordered from another supplier-there were very thin, the cat dug them up. These are super!!! Delivered very quickly, after about 2 weeks of polle order. True in the comment indicated that 3 packages need size s blue, but sent all 10 packages m red
S***s –
Everything is fine, ordered 29.11 came 11.12, after gluing the cat behaved normally, before gluing a little cut the claws. In the first day three pieces fell off, apparently badly glued, sealed Zano, in the second day all the norms, now even though the sofa does not pull
M***A –
General cat claw is S size kitten is XS the auction will be your dont think Cub test S capping is long data fit long harness key mini steel glue for upcoming death claw foot even be a little anxiously european prayer and accidentally hand to bury in Jell and some cumbersome long the four key ㅜ ㅜ
E***k –
look very good are soft I will be try on my cats
I***y –
Not the first time I order. Sent quickly, it took 3 weeks to Nizhny Novgorod
R***k –
Come on time. I haven’t tried it yet. Then a review of the additional
C***z –
He arrived in 1 months a little late, but he met the product description and in good condition.
C***l –
Huge, for XS they’re big. They arrived soon, he’s a good store, I ‘ve asked him for other things and no problems. Thank you
A***a –
Delivery to SPB 5 weeks! Packed well! Still not glued, but the cat is not happy! I recommend!
M***v –
Delivery to Yaroslavl for about a month.
O***a –
Size approached, cat Sphinx, 3,5 kg.
R***r –
As in a store where 20 pieces costs-500 rubles. I advise you to buy!
E***a –
Thanks to the store, the claws are super!
A***l –
I ordered many times, cool and the price is good
M***o –
The parcel was a month before Hmao, sent immediately after the order. 4 bags of 20 claws plus glue. I’m happy, I hope the cat too. With the store did not communicate, thanks for the goods, everything, as in the description. Seller recommend.
V***a –
For half-year-old cat RR s. Managed to remove some (gnawed) and some steretsya or to waste on the scratching.
S***a –
I received the parcel. Very pleased that the glue in each set. when pasting, the cat very resists. Let’s see how much these caps will bite. weighing 6 kg you can take RR S
J***o –
Looks good on my cat. Thanks
G***r –
Great price! I ordered 2 sets of medium random colors. I have 4 cats so I wanted a good color selection.
E***a –
Wonderful thing! The cat is happy! Sphinx for 7 months size m
M***a –
Everything is fine! (in the photo one claw in a transparent silicone case)
L***l –
Everything is super. Glue is not difficult at all, stick well, freezes the glue instantly.
T***a –
Nice claw caps, soft flexible silicon, looks like will not hurt the cat paws. Have not tried on the cat yet, will add feedback once tried
D***a –
I did not try the case. Kind of norms! Paste, add feedback
A***a –
Excellent quality, it came in a month! I recommend to buy!
N***a –
3 weeks to Moscow time. all intact. In fact, I did not try
T***o –
Looks super… let’s see how long they will last
E***n –
Excellent quality. store advise
G***a –
The order is satisfied, corresponds to the description. sent 5 packages of 20 PCs. + glue in each package. Dressed. Trying to take it off until it turns out. Thank you store! I recommend!
O***a –
It came somewhere in a month everything is normal, everything is intact
D***d –
Very quickly came
A***n –
I have two cats, one quiet and one a little more nervous. I bought this product not having much hope that cats would accept it, since i thought you were going to be upset. Yet the quiet cat didn’t notice, nor did it make any difference to wearing it on her nails. The most nervous cat, he’s been trying to take them off for a while. However, after a half hour he stopped doing it and is still calm with the product put on his nails. I have to see what durability it has. But for the moment it’s worth it.
V***a –
Super! Thank you!!!
G***r –
Order to ukraine-severodonetsk, lugansk region, delivered in the specified time. The order is happy, everything arrived intact, on scratches for the kitten has not tried on yet, but i think everything will fit, visually the quality is good. Perhaps i will order something else in this store. Seller and shop recommend.
V***a –
Milota, dressed for 3 cats, let’s see how it will stick, it came quickly (about 20 days)
Customer –
At first glance-norms! They did, do not know how long they will hold! Ordered size M, on a thick, ordinary breed cat
R***A –
Dressed only on the front paws, the first half hour tried to remove now normally calmed down took s cat abesinets sat well
G***V –
Glue very stinks so it is difficult to glue and the cat will bite them ((
V***v –
Fast delivery, quality item and recommended store!
G***r –
Lovely
Customer –
Came pantyhose, good quality complete with glue, but I do not use it, I’m special gentle buy and the cat has no discomfort
O***h –
Thanks to the store, I really liked the goods I will definitely order again. Nails of beautiful bright color are pleasant to the touch. Easily pasted. On the kitten 9 months size s perfectly fit (but on the back legs I think also M will fit there nails more and size s back to back). Vanessa first tried to take them off licked her paws. Used to nails for 1 day. Very nice looks and stylish and the sofa will remain whole.))))
K***o –
It’s okay. Came colors as ordered.
8***8 –
To Novosibirsk 34 days. Excellent anti scratch, we will try.
V***v –
Thank you, everything is fine. Seller recommend! Walls and furniture will survive their age))
A***A –
I have not tried it yet) but it looks great externally, glue is attached to each set
Customer –
Cool, soft. I order the second time already. Enough for a long time. In pet stores for them the price is 120-200 ₽ per packing in which 20 caps. The cat tolerates normally, does not remove, sits quietly on the “Manicure” and the furniture now also does not suffer.
Y***t –
Constantly gnawing them, for a month one set ripped (Took 5). but whole furniture and hands in children, only knock on the floor when walking. cat September size second in the list.
K***t –
I love it, super fast fool
V***h –
Hello, everybody! I order not the first and not the last time, very satisfied, orders come quickly enough and accurately at the address, i advise everyone! Special thanks to the store, so keep.
M***a –
I order nails often, this time I was pleased with the presence of glue with each set. I will definitely order more.
R***h –
Everything corresponds to the description. To nyagan went a month
V***v –
To irkutsk came in 35 days. Really 100 pieces. It remains only to catch the cat and stick on it these caps