Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***n –
Works great! Very clean and my cat has been drinking more water than ever
T***a –
Do not understand why this ring in the drinkers. cat ate, but how to drink until you get it. IN general, not bad, come quickly.
E***a –
The product corresponds to the description. Came on time. Purchase satisfied. Thank you store
O***a –
The order came very quickly, was well packed. Quality is good. I recommend.
K***h –
Corresponds to the description. There are no defects and toxic smell, expectations are justified. Another department for food is certainly not enough, but generally thought out and executed well. Packed for transportation qualitatively, but postage tried to Suede a little bottle. Aligned, the functional did not affect. Sent 4 days after payment. Delivery to Ukraine was tight-43 days.
S***o –
Very nice bowl! The truth while my cat did not quite master the drinking bowl, but this is a matter of time☺️ Packed well, got to France in integrity for 3,5 weeks The store is polite and answered messages While we use a bowl for 1 day and no food on the floor thanks to the sides, which is very pleasing
M***a –
The product is just super. The truth of the wake came a little mint, but straightened. The goods came very quickly.
S***a –
Thank you to the store the product was sent immediately. The plate is super. the kitty has already appreciated. in Ukraine it went from December 14 received February 4. a little bottle is soft. but it can be straightened. and so everything is super, very satisfied.
Customer –
Very fast delivery and good quality product 🙂
C*** –
This is great. Super well packed, without any kind of malfunction.
M***i –
Excellent and fast
M***l –
Received in 5 weeks. Everything same as the description.
S***a –
product no problem thank you store
D***a –
Excellent quality, comfortable! Super!
S***a –
A set of good quality, well packed, not scratched, do not remember, do not smell plastic. Medium size, easy to disassemble for washing. I recommend.
F***r –
Matches, the bottle is slightly wrinkled, but not critical, I recommend
G***a –
Great product and material. Super recommend. Arrived all well packaged and protected.
Customer –
Everything came whole, as in the picture
A***W –
Well packaged and fast delivery… My cat plays with water instead of drinking it… Otherwise practical because the tank is automatic when there is no more water… I recommend…
G***e –
Thank you my cat is happy)))
A***a –
Corresponds to the description, delivery of 2,5 weeks to st. petersburg, purchase is satisfied
O***o –
Everything came well packed, the bowl is deep, the cat liked it.
T***p –
Product beautifully as Pic
A***a –
Lovely bowl, packed on conscience, no smell
O***a –
The parcel came quickly. The product was packed well, but for some reason the bottle is not a lot of mint, but it’s not scary. My cat is not yet, as he does not want to drink from this bowl, I hope that he will get used, I like the goods, thank you to the store.
D***i –
❤
E***e –
The goods came late. The product corresponds to the description. Everything is in place, the goods are intact, well packed. I recommend.
M***n –
Thank you good Easter for dogs
M***a –
Pretty quickly came the parcel, the bottle was a little wrinkled on the road, but not critical. While I do not know how it will be in operation, but visually everything is fine 🙂
R***s –
Super, convenient!
V***a –
Cool thing) though I thought it would be a little less
K***z –
exactly like in the picture and works, recommend
E***r –
Despite being nicely packed, arrived with A petty blow, But is pretty good.
B***b –
Top, well packed, just the bottle a little Down but redevenue shaped without damage.
G***n –
Thank you
A***a –
The cat tries…
G***e –
Very practical and very discreet and very fast received
A***o –
Consistent with the description. Aesthetic. Practical. Recommend
V***l –
Great, finally my kitchen will not be transformed into a pool by the spilled water bowls…
L***a –
Great product, everything is super!
G***a –
All Super
O***o –
✌Okay!
S***r –
Quality is super. Packing 5 +. The bottle is a little wrinkled, but everything is fine. I will still order, the bowl is just a bomb.
R***r –
Everything came in integrity, to St. Petersburg 25 days, the cat is happy, thank you. Seller recommend
R***r –
Everything is fine, it corresponds
N***a –
Everything works, but the bottle came crumpled. Because of this, I shot a star
N***n –
well packed. verey good
L***e –
Very good but a little big