Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Cat in awe of house, once collected immediately to got the sleeping now standing there. Thank you for the gift-fish, cat worn with her as ugarely Shipping about then weeks.
Y***v –
Shipping 2 weeks. Super. House chic gift store put the fish. Mike Farley from her crazy. Our kg, take the biggest, the place was more conservatively. We recommend to buy. Whiz.
E***n –
Shipping is long .. I had to extend the protection .. the order came… There was another gift… Quality is good… But the cat does not burn with the desire to sleep in it)) we will teach… Recommend)
A***o –
The Kitty house came, the delivery time took 4 weeks. The supplier did not communicate, but there was no need. Packed just in cellophane, extra packing by idea and no need. It turned out to be the same as in the picture, the color is the same, the size L for my large kitty came up perfectly. The truth has a small extraneous smell, but the cat went to talk immediately. The bottom is a little light, if the animal rolls, can of course roll, so put it against the wall. As a gift put a toy, which is pleasantly doubly, and the pet came to taste. Seller recommend.
E***a –
I delay a little over a month, good material, broad. Seller sent gifts, two stuffed fish
Y***O –
Quality Shcha such money norms. The cat is happy. The first night from the fish did not suck
E***h –
Good afternoon! The parcel came quickly! the store put a gift! very nice! I recommend
A***o –
Everything came intact. I took a large size. My cat is 2 kg. Took on growth. The store put the fish. I liked it very much! Thank you!
E***a –
Very fast shipping Super house As a gift fish Spasiiibo
M***n –
great. only delivery very long. though i will not receive it but finally thanks god. i am happy with size and quality.
O***o –
The product corresponds to the description. The purchase is satisfied, the cat is very pleased that you can see from the photo. Thank you for the gift! My recommendations. 5 *****
O***a –
The house is wonderful, everything corresponds to the description, the cat is still getting used to) too many toys for him came in one day) thanks)
O***s –
The fish is a present from the Seller. I have a bunny, it seems she likes it!
M*** –
They love it! But I’ll have to buy a second. It is very cute and easily weapon, includes a toy for cats
A***o –
Delivery to Ukraine 3 weeks by new mail. The house is made soundly, the cat liked. A special delight caused the fish, apparently inside there is something type of cat mint. I recommend the store and the product.
E***a –
The house is wonderful, came for three weeks, corresponds to the description, the cat is not used to it yet, but from the fish just crazy)
K***k –
The house is super. thanks to the store for the gift. the delivery is less than a month to St. Petersburg.
Customer –
The house is super!! But, we did not put the fish!!!!! Sad!!! For a long time sniffed and did not go, stuffed with our son Nick in the House, did not want. The next day, in the evening in the chair put and again stuffed in it, sniffed then began to bite daddy. I look washed and fell asleep!!!!!! Hurray!!!! I ordered the largest size, the cat 10 months, 3,800 kg, there should be a lot of space, I think it is worth a full height, I advise you to take!!!!!! Delivery is not long, but stores please send us a fish, we waited for it more house!!!!!!!!!!!!!!
O***i –
Very nice and comfortable! Thank you store! The cat loves it 🙂
A***n –
Our Lisa immediately fell in love with the house. Good Goods, quickly got.
D***v –
Came to Krasnoyarsk for 3 weeks, good, quality, large size took, the cat is not interested yet, but the fish from the paws did not release, even wet, wants to melt!
Customer –
Description accurate. But you need to keep in mind that the dimensions are indicated on the outside. For a large boiler inside is cramped
E***k –
Great House! I haven’t brought it home yet, but I think the cat will like it. also a toy as a gift! my pet is in chocolate today! thanks to the store for the quality goods. delivery less than a month but new mail. which is also a plus to the seller that chooses normal transport companies!
F***f –
Ordered 11.11.19 came to Ukraine by a new mail 13.12.19. The house is excellent. the store put a gift to the fish. the cat can not leave it, so it plays as much as pughtit. I advise to buy. I took the size L.
J***a –
Kowka Ochen dovolna. V podarok v pridachju priwol. Spasibo.
O***a –
Just gorgeous. Sent super fast, arrived in three weeks somewhere. If it were not for our post office (four days a couple of times lay real estate) would come my houses in ten days. Do not smell, sewn neatly. Super.
V***a –
A good house, initially there was a smell, but then when the cat went out there) and just sits there and sleeps) from the fish delight straight No. Came quickly to Crimea, about 3 weeks
N***n –
Got a house for a cat and a gift to him, a cool fish. Our cat was more like a fish. The house does not come in yet, only sniffs it. Thank you very much to the store. The goods are satisfied. It was packed in cellophane. Whole. The goods went a little more than a month to Saratov.
R***r –
Excellent my cat loves it. thanks for the gift.
O***a –
The order was delivered to the city of Tula within 25 days of the order. Comes in a black package depicted in the photo. The house was in cellophane folded and in addition there is a soft pillow and a toy fish, thanks to the store. Description and photos of the house fully corresponds. I do not know how much the cat will get used to, but still climbs into bed to us… the habit of her apparently. But perhaps in the future will rest there. Materials of manufacture do not smell anything and sewn everything qualitatively. Definitely recommend to buy such a house. In Russia, the same is more expensive. Thanks to the seller and feedback in the future I will add
Customer –
It arrived in preserved form, soft, without any smells! Very fast delivery! I was expecting a gift, toy-fish as in the picture, and I saw that they were sending everyone, but it did sent to me Certainly, thank you store, it’s great!
S***s –
It is very lovely!! I got a smaller size than I should but still the cat loves the cushion. Thank you for the gift!
M***a –
I liked the house. Thanks to the store for the gift (fish). Delivery about a month to Sakhalin. Took the size 31 × 35. For an ordinary cat of two years, back to back. It was necessary to take a little more size. But in general, not bad, odorless, the shape of the House recovered almost immediately. In general, I recommend!
Y***a –
Cool fast delivery recommend store as a gift put the fish
Y***a –
The goods came somewhere for 2 weeks, as a gift the store put the fish, liked the cat, the House is good, then what you need
M***S –
Pet Bed is perfect.❤️ Mięciutkie, lightweight, pillow stainless measure removable. Gift fish is very pleasant surprise. Thankyou Recommend
V***o –
Delivery of the order to Ukraine, Kiev took about 5 weeks. Second order from this supplier and everything is just super! I strongly advise the store and the houses. Quality is very cool, excellent, cats really like and look very stylish! I will order more!
A***O –
17.01.19 issued an order, 19.02.2020 received at the post office. With the store did not communicate. Product description accurate. The kitten liked it. The seller put the toy, the fish. In general, I advise. The smell is, but not strong. It will fade overnight on the balcony. In the store, such are more expensive houses)
V***a –
I came in a month and a week. But we are small, this size is only for the kitten. With the fish played a little and yet does not want to in the House
D***o –
Thank you very much. Happy Moon with your little house and your fish.
U***d –
The house came quickly, thank you. Soft, beautiful. Cat like
A***a –
Came a little with red spots. I do not know whether it is erased or not. Ears Chet we do not stand, but in general everything is fine!
E***a –
Super House for the cat. it’s only left to accustom the cat to him. Delivery three weeks. Thank you for the gift to the fish. They thought her cat ate. Believed that the real)))
S***i –
Very nice place for my cat to sleep in addition to the small gift, the fish she plays with
V***a –
House class, and a gift in the form of a toy for a cat. Thank you store! I recommend the order!
T***a –
Nice house, but everyone promoted, or everyone wanted. Sending and shipping to Israel, very fast. Thank you for the gift, class fish. Another gray I will order for my serenky cotofey. And you highly recommend the product and the store. Fast, cheap, high quality.
M***o –
I really liked the house, the cat is not interested yet, but the gift, the toy fish cat really liked, he took it as the best toy of all existing)) thanks to the store for the gift! The House for the cat is too small, although it ordered the largest, probably he will not sleep there, as he likes to stretch out in full growth.
A***a –
The house looks just like on the picture. My cat immediately liked the fish toy which came as a gift.
S***i –
I am satisfied with my purchase.
T***k –
Nice house. Take the largest-it is normal size, medium. An adult cat will not fit in small. Quality is normal
E***a –
Delivery 2 weeks. The cat liked the house. I recommend to buy. fish as a gift!
L***h –
Quality and shape good) shipping is a little long, but is this toy-fish, until the cat busy toy which smells and the kind of fish
T***o –
The house is chic, caused the Cats a genuine delight! For the fish special thanks! Everything is fine!
Y***a –
Cool House))) good material, soft and pleasant to the touch) in the house we put a pillow and it’s cool) you can safely wash afterwards. As a gift was a gift, a soft toy Karas. He is generally very cool, my daughter was satisfied. Thank you store
N***. –
House adorable, soft, high quality. For cat kg a little too small (size M) but котя satisfied. Fish as a gift, also fell to him like) parcel arrived for
E***a –
Came in folded and until Spread
E***e –
very good product for the price. I’ve seen similars in the supermarkets for a way higher price. The description is very accurate and we even got the toy fish! The inside cushion is a bit thinner that I expected, but it’s fluffy and covered in fleece, so it should be warm. Thank you for the excellent product!
A***a –
Came not quite on time because of the re-departure, but the goods are good, the houses are super, although for my cats a little too small, the fish are generally Super, the cats are crazy! Thanks to the store for the swing and speed! Good gifts to our pets for the new year!
V***v –
Koteykam really liked the excellent quality of the house + cool toy-fish as a gift! The store is very polite and always in touch! I recommend with two hands
Y***a –
It ‘S perfect, ideal for my rabbit. Very spacious and practical
A***a –
Excellent house, all as in the description, not very large but the cat is 4 kg like normal. A small smell of a new thing, weathered quickly. The store put the toy as a gift. Received by the service
F***f –
Delivery is fast, not much small house. There is a small smell, but I think to fade. Good quality. From the toy in delight. The cat is not in the house yet.
L***l –
The igloo is very well sewn, bring a warm mattress. My cat liked it but preferred the gift the store makes that is a toy fish.
L***t –
A wonderful house. and a gift for a fish. Thank you!
T***k –
Our two cats like)) first feared, now together sleep, we recommend thanks for the gift-fish
Customer –
The house is very good, came quickly. The store put a very nice fish as a gift. I do not know, maybe the seller processed something and the house, and the fish, but the cat reacted very violently to them: I sniffed it hard (and began to smell it when it was still tightly packed), riding on the floor, acting like crazy. I really do not like it, I need to wash both
J***a –
Cottage delivered to Poland courier company after 14 days of zamowienia. very fast delivery a cottage well worth the money. for parcel store dorzucil bonus in the form of goldfish. recommend
D***a –
House big nice soft, gave a gift fish for cat he is happy
V***s –
I liked everything) and I liked the gift of “fish” cats, thank you)
A***v –
The house is super, in the road did not crumple, the smell was almost not, the kitten 3 months is placed freely, then let’s see. Afonya fish especially appreciated)
I***s –
My daughters loved them are in love, I think purchase re more townhouses at least another big because buy L loved the fish from gift, had ever bought a purchase as more effective and best invested the money in my daughters I am happy and my daughters also. Recommended Buy this Cottage Follow my kitten on instagram Isisgiu Pará more photos
Customer –
The parcel came for a month and 1 week. I think this is because of Ng holidays and without them would come faster. Tracked all the way. The goods received are satisfied. Looks like in the picture. Quality is good, everything is well stitched. As a gift put a toy-fish. The cat is still more interested in a package from under the House than the house itself, but with the toy began to play immediately. I ordered at a discount the largest house for 700R. And completely satisfied with everything
D***n –
Thank you very much for the goods!!! Very satisfied and quality, especially price. Good luck to you. Fish as a gift
K***a –
Fast shipping. Excellent quality. Kytsyun liked it, and from the gift in delight)
B***i –
My cat loves his new house the cushion looks comfortable, no bad smell and I even got a gift from the store it’s very nice from him
L***a –
Very cool house, while in it the cat did not sleep, but from the gift of fish just delighted))) came to a new post office in the Dnieper for two weeks, the house shape holds
J***a –
Great House! “Kilka” sooo happy… Immediately climbed and began to play with the ball. No foreign smell. Thanks to the store for the gift!
E***a –
The house is super! Koteyka is delighted. I climbed right away. Collapsed. And the fish-delight! Soft toy, but clearly something inside. I think feline mint, because koshatin was playing with her like no other. The Whole обмуслякала. No smell. Everything is neat. Pumponchik also came))) in short, Kisa is in high. Sending fast. To Peter 2 weeks. Packed well. I definitely recommend the product and the store. Seller 10 stars!
G***a –
Cool house for our girl, immediately came in, the fish first was afraid, now do not take
O***o –
The House is good, the store put a gift to the fish, the kittens are delighted! but… ordered the Elder, while waiting, the kitten grew up and does not fit, well there is a younger… suuper long delivery, usually in Ulyanovsk for two weeks come parcels, rarely in three. this waited 2 months, so 4 stars, Ito because of the fish. thank you for the quality.
V***o –
The house is great. Soft, durable, with pillow and fish-shaped toy. Thank you!
M***a –
Mega delivery 12 days. very soft, cool house. as a gift received Fish. thank you.
A***a –
In Nizhny Tagil the parcel was about 37 days. Everyone is happy) the fish is cool! Seller thanks!
K***v –
The House of norms the form holds, only stung hard, bought in the wash, now the norms the form holds, the cat is not particularly interesting in the House to climb, himself stuffed it there to get used to
N***i –
thaaaaaaaaaaaaaaaaanks actually big thaaaaaanks very fast delivery plus high quality exactly the same as picture, soft and cozy my cat love it so much also she is very happy with the cute fish gift so i there is more than 5 stars i will
Y***a –
The house is wonderful. Pumpon is really already torn off. The cat liked it.
S***n –
The house is super!!! And gift fish bomb 🙂 Thank you very much.
A***a –
The house really liked me and the kitten. Made qualitatively, the pillow is plump, soft, easy to pull out and wash. For a large cothea will be cramped most likely. As a gift put the fish soft, the kitten from her in full delight, bites, plays, Jerez. Delivery fast enough, track number tracked.
E***a –
Class Big house! On the cat later I will test, I will add a photo. Fish as a gift shipping about 2 weeks fast
C***z –
He arrived on time and earlier together with other things he bought, I think I bought the biggest one but it’s still small, but my kitten liked it.
G***a –
Cool House We really liked it, the store sent promptly, in 20 days it came, in general bought the largest size. Kitten while the little one hope to get used to the new house
A***o –
The house is very cool, high-quality, I recommend! But unfortunately, my cats don’t understand that…
A***a –
Good quality. Tracked, walked 1.5 months, most of the time in Russia. The cat of the ExoT breed is cramped
J***s –
My cat loves it! Thank you for the toy fish gift, he loves it!! He keeps playing with the ball and toy and they haven’t ripped yet. It has a pillow inside it too. Excellent Quality!
Customer –
Nice like home, as the previous comments he loves plus fish as home but I think there has something on the fish, catnip cat can be or a product that the lures car it is crazy. It never nothing leché and he sets about lecher it for hours.
N***o –
My cat looks delighted and so am I 🙂 Delievery in 2 weeks to Poland
G***a –
The house is cool, the cat liked, as a gift the store put the fish, the cat also liked it very much, immediately began to play with it. Thank the seller for the good service.
S***i –
Everything is super. Well packed, in 2 cults. Very fast delivery, despite the holidays only 4 weeks. Quality is good, there are no protruding Nicot or third-party odors. The cat is delighted with the House and from the present in the form of a fish, even before unpacking climbed into the cooler. I felt that this is all for him 🙂 Thank you very much
O***n –
Shipping to Moscow for about a month. Parcel tracking to the Post Office. House excellent! Fast the correct shape. For chubby British Butt. Thank you for the gift! Cat appreciated!