Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***m –
We take this not for the first time, I really like it, we have a dog crossbreed Labrador, pulls insanely, but that small, that long from this series is held in Hurray. carbine is also not bad, although small in appearance. but they break up with a bang) in general we appreciated
T***m –
Fast shipping
Customer –
Order placed 05.09 spot 01.10. Product agree with the description. A little thin cable
Customer –
Leash quality and good. Not yet tested in practice
V***v –
The leash is lame, on a small dog.
M***e –
Large pet leash
C*** –
Good product, it takes a little delivery
T***s –
Everything came, great. Thank you store.
A***s –
perfect!!!
K***i –
Thanks to the store for the fast delivery. The goods are quality, stitched well, the dog is happy.
M***k –
Express shipping. As for lanyard treningową-Super.
T***a –
Excellent
Customer –
Delivered to PL in 42 days. Consistent with the description. Not for large dog Bo could urwać clasp, but for my 8 kg bydle wystaczy: D
L***A –
The order came quickly, the leash is good! Thank you store
N***o –
Everything is very fast and high quality
F***f –
It was less than a month. corresponds to the description and picture
S***V –
Quality is good store thanks.
M***a –
Came very quickly did not even expect. Quality is good
M***t –
good
R***k –
perfect. very kind store. replied quick and kind. recommend seller and store!
R***v –
I ordered Blue, and so everything is fine
J***w –
SELLER SHIPPED FAST BUT DELIVERY WAS 2 MONDS TO HOMEADRESS.
J***A –
Good
P***p –
Fast delivery to Poland. Good quality. Well packed and signed the length of each leash. I recommend.
G***r –
I liked the leash. Prodovets recommend. It came quickly.
I***o –
The RB came quickly for 3 weeks. The leash corresponds to the description, the quality is good.
O***r –
Sturdy product everything as described. Has 5 weeks taken before it arrived.
M***a –
Great leash. Wide, the dog is harder to eat it.
R***p –
Not yet used, but it seems that it will cut hands
G***n –
Super cheap and solid lanyard
L***l –
Well, for a little dog. Big Will Not Hold
A***v –
All as a description! I can recommend! Thank you!
A***V –
Good 5 stars.
G***i –
Leash norms. Before the CCR in 4 weeks. Thank you to the store…
A***v –
Delivery month, all the way was not tracked, but as it arrived at the destination, the Mail beamed! Quality acceptable
A***r –
as showed in the picture
E***k –
It took a long time. Length and width correspond to the description. Only here is the thickness… Tonyusenky, like a ribbon. Only for a small dog.
S***a –
Narrow, and so norms. It was a month in the ecb.
Y***y –
Dog under 40 kg, tear. But the dog i have with a peaceful, but the carbine is definitely a replacement
D***i –
Trade przebiegła successfully
M***m –
All right
T***a –
To Moscow 55 days standard Ali delivery with tracking. A sharp smell, but I think it will quickly leave. The material itself is very thin, but I think it will withstand a large dog, the main thing is that it does not cross it. But the carbine as all wrote absolutely no. Replace with stronger. I bought 11.11 less than for 200 rubles 10 meters. Meters corresponds to the claimed. This is a super price. And I only need him to keep a dog in hikes sometimes.
D***a –
Took 1.8 Long is ideal, if you do not want that leash to drag on the ground. Carabiner will withstand the dog 5-8 kg, no more
E***a –
Good leash, quality is good, for medium and small dogs is perfect.
S***A –
Normal leash, with loop for hand on end
R***r –
For a little dog the most it… Thank you store!
F***a –
Enfin arrivé
A***v –
Long, you can walk!)
T***t –
Delivery month. Everything is great, but my five-month spaniel destroyed this leash in 10 minutes, unfortunately.
Customer –
I did not get this item but i get my money back. Seller was helpful. Thanks
G***n –
Good product. תאור מדוייק. Good quality.
S***a –
Leashes correspond to the description, for medium dogs up to 15 kg is an excellent thing! Thanks to the store for the fast delivery! To Tyumen 20 days
V***o –
it’s ok, thanks!
A***o –
Everything is as it should in size!!!
V***v –
Came quickly, medium size, a very large dog will not fit
O***z –
I didn’t get my order.but the store was so nice ! he answer all my messages.!! and even tell me to open the dispute. so he can return my money! I will order from you for sure! I know that the mail in my country is not good..If i get it one day i will write again
R***r –
Everything is fine, as in the description, came for 3 weeks in Krasnodar. The truth is still 10 meters a lot, but this is my mistake! Carabiner is good, China does not smell, store recommend!
G***v –
The leash is wonderful. Thank you very much! Health and good luck!
R***r –
The leash came for a month, ordered for 120R. But came with a defective carabiner, the latch does not hold at all, loose (seen on 4 and 5 photos). Need a leash for walking a strong and sharp cat, for this purpose is definitely not suitable. The dog would not have risked such a carbine to cling. Opened a dispute at 70 rubles, the next day already returned the money. We’ll have to cross another carbine. The leash itself is light, looks strong, comfortable in the hand. For small animals will be a large carbine. In general, good, apparently, I’m not fortanulo simple. The store can be trusted.
E***v –
The dog is happy. Big space to run.
T***a –
Great leashes! Thank you!
T***t –
All as described. But in reality, he is so narrow)
K***a –
Came after 25 days to Slovakia. All good.
A***h –
Everything is fine
Customer –
Good thing
R***v –
Exactly a month from the day of the order. In addition, this parcel was combined with another, to my address.
O***o –
I liked the leash.
M***m –
Cool lanyard, though a little thin, recommend salesman.
E***e –
Like in the photo
M***a –
Very thin
M***a –
Goods in Ukraine 2 cities. Priyshov on ukrposta. See the description. I recommend the store.
L***e –
The parcel was sent quickly enough, it went to Ukraine for a long time plus our wonderful Post Office, thought it would not come. the store contact and pleasant worried more than me for getting: D leash long and comfortable, then what you need. I advise you.
L***V –
Very long shipping more than two months
G***a –
Same as the description, i arrive before the estimated date to usa
V***n –
Great leash. Strong fastening.
Customer –
The leash is not bad for its price. Width 2 cm. I waited a very long time, 2,5 months. Carabiner large dogs will not go, a maximum of 12 kg and not very pulling
S***a –
It’s cool! It came quickly! thanks!
A***T –
Very quickly received thank you. Very good for the price
Y***a –
The order came very quickly! Very satisfied, length 4.5, carabiner good
R***v –
All right.
K***a –
All as in the description.
O*** –
Leash thick 2 cm and length 1,5 m. Very Strong and bright without marriage. Just right, my nobleman, now will withstand her 30 kg. Came very quickly.
L***e –
Excellent.
Z***z –
Fully corresponds to the description, well stitched, the threads do not stick out, the carbine is good.
Customer –
Good but for medium breeds
M***a –
super
K***r –
It works well, but the delivery is a little slow!
Customer –
Very cool dog whose fear let go because poluje for animals. Seems strong, already sparzyła me hand when chciałam inhibit but this is normal.
A***a –
Enough cieńka tape, rather for medium and smaller dog.
L***a –
Delivery to Moscow two and a half months. The leash is good, but it was necessary to take less than 10 meters all the same a lot. Very much slips in the hand, have to wear a glove. Bought for two beagles. On the other hand, another carbine was sewn. Получился double sided. On a large dog, it’s better to take more.
Z***z –
Bought a leash for a collar) for dwarf dachshund Super! Thank you we liked!
Y***a –
Ordinary leashes, but the carbine is weak
S***T –
Good
S***a –
The product corresponds to the description, the quality is good already tested. The carbine caused doubts, but perfectly withstood the pulling dog weighing 20 kg. For such a cost, a good leash. Seller thanks!!!
M***a –
Super product