Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***g –
Perfect. It is not come with strap.
R***r –
Thank you store! The goods are satisfied. Delivered quickly, did not even expect.
K***a –
Very good quality, but long waiting time for delivery
J***a –
Great quality product, arrived early. Size “M” is small compared to measures that we use, should have bought “G”.
D***a –
Just what you asked for, sorry-quality nice, works for my beagle of 7 months has as 12 KL
S***J –
Super comfortable and high quality product!
E***a –
The order to St. Petersburg reached 31. The harness is very high quality. The dog does not feel comfortable. Bright. On the sides of the harness is lined with a reflective cloth.
I***s –
It’s supercute and I like the reflective strips on it that make him visible in the dark. Size L is perfect for our 7 kilo dog!
K***k –
Super! Looks beautiful, stitched qualitatively. My girl is small-5,5 kg-size L sits perfectly.
S***v –
Jack Russell 10 months, neck 30 cm took L-came up perfectly. The harness is very elegant, corresponds to the description, the parcel has reached the lenoblast’ for three weeks.,
C***o –
The leash arrived perfectly. Same as photo
R***r –
The parcel went for a long time, but came
E***r –
Acceptable for the price you have, it’s nice and suits you.
M***s –
The S was very small to my 3kg chiwuawua
F***f –
Duge is prematurely zamovlennyam. Goods harnoi yakosti, baby rapists. On the zvergschnauzer took rosmir L, SIV yakraz it is difficult)
R***r –
Cool harness, our dog liked, but the problem is that it’s a bit more
V***g –
L on Jack Russell just. Measurements are accurate. It came quickly. thanks to the store.
K***g –
The goods are good. I did not communicate with the store. The table with dimensions corresponds to the actual parameters.
Customer –
Very good quality
A***a –
Cool thing, but we are still big) qualitatively sewn) fast delivery store class recommend
V***s –
Beautiful are a little small I asked for size L but it looks good as a recommendation to measure well that helped us to order the right size
G***z –
Good product best of what it looks like
Customer –
thank you
R***r –
Comfortable. With reflectors. Only my dog was too small.
T***s –
Are very beautiful, same description. Bought a M and L afraid not serve. But not the large served and my dog has only 10 kg.
О***s –
Good quality
V***a –
The harness came up perfectly, the quality is just super, the debt was in Latvia contacted the producer quickly solved the problem, everything came on time. We will order more.
S***a –
The harness fully corresponds to the photo. Size M came up for the cat.
N***o –
Perfect size for my small dog
A***h –
Great looking product – very cool
J***s –
We loved it! Very good materials.
V***s –
Approached such a sabochen. But here she is without him.
M***a –
For the second time I order a train. All as in the photo, my Jack Russell chest girth 44 and neck circumference 31. It came well, you can even put on a jacket. And as last time delivery less than a month
E***M –
Very fast shipping, app 20 days to Chile. Very cute as they look in the pictures, it is important to read the measures as they are very tight. Encargué 2 size M and size S that is very petty serves solo for puppies months or maybe A chihuahua because a bigger puppy’s head doesn’t fit in. Generally very cute, recommending.
S***a –
Harness fire. Very good quality
Customer –
Great harness, very good shopping
A*** –
For 3.5kg poodle looks good.
E***a –
The harness is excellent, very high-quality goods, the seams are even, but our dog was small
P***a –
I bought the M for my seven-pound dog. It’s the size of a still life and it goes small. Now I’ll try the L. Otherwise it’s great. Good quality, well sewn and looks strong.
J***i –
Very good suspenders. Size M perfect for dog 3,5-4 kg.
Customer –
The quality is very good and they are very cute but they are very small the size L served my cat weighing 6.5 kilos is like for a dog frech poodle
H***s –
Great harness. But the size L is not 34 cm as indicated, but 36 cm. Therefore, Jack Russell did not fit the neck circumference 32 cm. Have to suture or re-order. Quality at height
E***a –
Beautiful harness. Quality equal to brands of high economic value
G***n –
Delivery about three weeks. The vest corresponds to the description. I liked it very much. Seller and shop recommend.
E*** –
lovely thanks
M***y –
good fit on my 11 pound dog. vest material is a heavier vinyl. not as flexible as I had hoped.
R***a –
A harness of good quality, beautiful, but 5 months Jack Russell was small (took the ESC)
C***s –
It’s small. But I stay right for my dogs and it’s beautiful.
K***v –
The quality is excellent. But our Jack Russell didn’t get on. The sizes are all accurate, but you need to measure the neck closer to the shoulders.
S***h –
Very high quality things, everything is neatly and reliably stitched! I recommend and will definitely order more. Thank you very much!!!
O***o –
Size s apparently for a very very small dog, for Chihuahua. Quality is good.
S***a –
Super. Velikost so akorát pro půlročního francouzského buldočka. For ROCE už nepřetáhneme přes hlavu. Už teď it není jednoduché.
S***k –
Product quality and very beautiful, size.
R***r –
Harness came, description as in the picture, size m on Jack Russell 4 months. Just right, with a margin for growth, everything is wonderful at an affordable price
Customer –
product was good but our boy was too fat to wear it :'(
L***a –
Very good and good quality
J***k –
Ordered s for Spitz 4 months-back to back! Very beautiful, but uncomfortable (((to shoot through the head is a torment for both me and the puppy
A***a –
Everything is fine, the harness is good. True, I was wrong with the size, on my Spitz the harness is small.
K***a –
Slapping went for a month and one day. This is the first slap I buy. Dachshund with neck 30 cm, breast 42 cm. The neck is big. Let’s try in the sock-add a tip.
Customer –
Harness is really Nice fits perfectly on my Dog and looks wonderful on them.
D***k –
Good quality. s on Chihuahua puppy back to back
Z***a –
Super. Very nice and good jakosci
E***s –
Good quality quick dispatch. My dog loves it
M***a –
Super on not very thick dachshund 6,5 kg
D***r –
Arrived quickly and exactly as described. However is not the best option to my dog.
C***r –
Best item I have bought from petsmaker. Quality is amazing. Fits perfectly. Thank you
S***v –
Thank you very much store great store recommend!!!
R***r –
I recommend!
D***v –
The product came quickly. everything corresponds to the description.
V***o –
Thank you very much to the store! Harness quality and beautiful. The size approached.
A***r –
I have that test looks good
B***i –
Very nice and well made. Only problem: too small! The dog’s head enters just Despite have taken a fit in more. Take two measurements in more
T***b –
look nice !
M***a –
The harness is super, everything came up
Customer –
thank you 🙂
A***v –
All Super recommend producer!!!
K***a –
Excellent quality harness, sorry we grow too fast. for our 3.5 months and weight of 7 kg already back to back
T***a –
Harness quality.
S***e –
Nice, good quality
Customer –
Quick delivery and same as the picture. Love it
B***g –
I’m very satisfied
F***r –
The thing is qualitatively made, but the dog from this harness just jumps out if it is pulled by the leash forward, and it will stand in place, or back. Money is thrown out, a thing for Chihuahua is useless.
S***a –
Great product, all fit. Thank You for fast shipping.