Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***e –
The bowl was a bit smaller than expected but still good quality and nice
J***a –
For the owners whose dogs sweep everything in a second-this bowl is just a find!!! The only thing that this find will have to wait, the delivery was long, in the area of two months.
E***s –
Package arrived within 3 to 4 weeks. You can see the size of the bowl by laying a mandarine aside. Very pleased, good, strong, hard quality. A bit too big for a chihuahua. But we’ll survive.
Customer –
Good item, recommend.
Y*** –
Everything is fine as in the description, completely, the bowl is cool, thank you 5 +
A***a –
Good product, the right size, shipping was fast. I recommend it to the store.
N***a –
Quality is good, but unlike the blue bowl, there are no legs against sliding. In general, satisfied. Thank you.
M***v –
And so, the goods ordered 11.11.2019, he came to Moscow on 01/30/2020. The store from under the stick answered the messages, the money did not want to return. Since I first opened a dispute. The plastic is good, the bowl does not slip.
N***v –
The bowl is good. The dog eats slower. In the kit there are rubber pads, so as not to slip. Before Sochi came in a month.
G***s –
Super fast
K***k –
Bowl is very good quality. I have a medium-sized dog and The bowl significantly reduces the absorption of food at once.
A***k –
Good and dense plate, came quickly, packed well
C***x –
This bowl worked well, it slowed my dog! Delighted with this purchase!
V***a –
Not very comfortable thing. My Bulldog picks out food for half an hour and then rests for half an hour
D***g –
There was a bowl for less than a month in Estonia. Packed well. Plastic odorless. The dog is not big (10 kg). This bowl is large, but suitable for dry food. I recommend
M***a –
Good, thick bowl
L***k –
Good quality, but anti-slip stickers on the bottom of the Bowl put for some reason 3, the bowl is now knocking .. In general, for a puppy this is a real quest) we are happy-sobaken is not very))
Customer –
Exactly as the picture
A***a –
Going For a month, it, along with three covers the phone, very convenient, that did not have four times to go to the Post Office) Bowl is quite large, the indentations high, not sure, my Pomeranian can of it there. Later review.
A***a –
Everything is fine
J***j –
Very good product. Just like shown in pictures. Fast shipping. Trustworthy store! Will buy again
F***r –
Great! The feeder is as I expected. Perfect size. It came very well packaged. All perfect! Thank you ^ ^
Z***c –
Great thing if you dog eat fast
A***m –
Didnt get it, think it got lost in the mail. Did get full refund back so good
E***o –
Great for my little cocker. But too small for a large dog level amount of croquettes!
J***a –
He eats significantly slower and is busy
Y***a –
Finally the package came. almost 2 months waiting ((but this is not the fault of the supplier! sent right away. the parcel is stuck in Latvia ((. about the bowl itself-it’s beautiful!! although it turned out to be great for the stand, but the Scotch corrected the situation) the puppy eats with great interest and most importantly for a long time))
D***v –
Great thing, the dog does not like. But I’m glad. The meal time increased from 1 minutes to 8 minutes. Dog pug. He’s used to it, and he doesn’t even swear.
O***a –
The bowl is not of bad quality. But the size of us it clearly did not fit. Very huge (but eats from it with pleasure. I took it in order to slowly eat, but taking into account that it is her size. No use
A***a –
Bowl exactly as the description. Beautifully made. Very well meet your role. Packed very carefully, doszły without the slightest compromising.
O***r –
Good quality. It is easy for dog to turn over and chew the bottom parameter.
J***e –
Works very well.
B***b –
I’m faster than I expected. Excellent conditions. I loved that you have a gummies downstairs that keeps the dish from moving.
K***k –
The product came for 21 days in Korea, the quality is excellent, I recommend
K***z –
Very good item as described!
E***. –
The bowl came for a month, unrealistically large in diameter 20 cm, not less
V***z –
Bigger than I thought and great My cat can finally eat more slowly with this!!
F***a –
OK
Customer –
Exact to photos
A***a –
For our dog too big bowl, with the function copes.
M***s –
Carefully made
R***r –
Walked a little over a month. It turned out that they are so big. There puppy bolonki fit whole) but let’s try, can like as a toy-Fun
J***o –
Well packaged product, it has arrived in perfect condition and in the time indicated
E***a –
She took for a cat, Oriental. The bowl is large, but what was bought for is justified. Be prepared, the first day of swearing will be a lot, up to the demonstration rejection of food. The second day… food has turned into an interesting game and feeder is devastated with great excitement and intellectual development. You can see how skillfully uses the foot with each time, jumping around the feeder as a hot pan) I strongly advise, for active animals! It’s a pleasure to observe)))
G***s –
Very good
B***r –
good quality bigger than i thought
F***r –
Free a little long. Bowl smaller than I thought. But perfect for cat or small dog type Yorkshire.
K***a –
its bigger than exprcted. For beagle looks big, but do its job very vell
W***z –
Good quality. I recommend!
E***e –
Like the description and the pictures. Good quality and beautiful color. Works perfectly. Arrived in 1 month
T***s –
Great! Exactly as the description. THE color also.
Customer –
Very fast shipping, good product.
N***z –
As is in the description, it looks good furniture material. Happy with the purchase.
A***a –
One bowl perfectly suited milking medium cat. A large cat could not eat from a bowl. Paws are too big and do not cross between “barriers”. Bowls in Belarus 2 months. In the kit were rubber stickers, so that the Bowl did not slip on the floor. There is no smell in the bowls. In general-purchase is happy. As for the store-very tight. 20 Times asked to extend the protection time of the order-in response received “go to the Post Office”. Surprisingly, the rest of the sellers without problems prolong and everyone understands.
K***n –
It is perfect
C***e –
Free delivery, product comply with the description and in perfect condition
S***a –
Nice bowl. The dog eats with interest.
P***t –
Thanks to the store, the goods came, corresponds to the image. Solid plastic. The dog became slower to eat. It pleases).
T***n –
Very fast shipping. With 2 weeks already have at home. Quality is also very good. The packaging was neat no damage had. Xièxiè la
E***y –
Bowl satisfied. The dog really began to eat food more slowly than from the usual bowl. Earlier everything flew away at the moment, now minutes in 3.
M***o –
Bowl looks made by good material! Works, my dog eats slower! Recommended
A***v –
It turned out more than a standard bowl, the cat has not yet understood how to eat, 3 days weathered the smell of plastic, it is better to wash before use
E***v –
Took for the cat. Too deep for cats. Not suitable.
L***n –
Just as pictured
Customer –
Same as the picture, only it has little depth but good quality
M***a –
Very cool bowl. My corgi ate very quickly, now he has food and puzzle. We are happy!
U***h –
I am very pleased with this. It is a great size and feels sturdy with grips on the bottom so it doesn’t slide.
M***A –
Workmanship very good.
E***e –
Wonderful! Now it takes 3 times longer to eat. The best purchase I ‘ve ever made.
V***v –
A bowl of quite large size, but with its task copes perfectly. Toyterrier began to eat longer than minutes by 5. the first times very mad and nervous, but now already used to))
K***s –
Works super well!
L***a –
Came content bymtro, the bowl really liked the big almost without any smell
L***t –
Received in France in 2 weeks. I am very satisfied, size fits well for my Shepherd malinois crossover boxer. She eats a lot less quickly, it is best for her. I recommend, thank you!
A***o –
The Cup is good, made of thick durable plastic, odorless, came in three weeks, the dog while mastering
R***r –
Nice bowl. Quality plastic. For border size is excellent ..
E***a –
Excellent bowl, good, strong material, on the floor is stable, dog with interest eats out of it, good intelligent fun for pet
N***T –
Wow! 2 weeks to Switzerland and the quality is perfect!!! Thanks a lot ❤️❤️
N***N –
Bowl fire!!! I thought of course that it would come in a smaller size, but the time of food increased from one minute to three. It’s progress!
V***a –
Good Cup, quality, plastic does not smell. The dog began to eat much slower, for this and took
A***a –
Good quality, bought York, tomorrow we will try. The color is very satisfied.