Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Ordered 08.01,recieved 29.01 Very nice Gift added by store Has the 925 mark
B***V –
Exactly as shown. Necklace is a little longer than expected but the pendant is very beautiful.
A***a –
Very beautiful. The store has also put the regalini
Customer –
Cute perfect stocking stuffer!
E***o –
21 days to Warsaw. I had to take it from the post office. very high-quality decoration, clear, smooth, the chain shines, the stone shimmers and shines)). Straight beauty!!! Definitely, the quality exceeds the price. Immediately washed with soap. soap. When the stone is wet-clear, transparent, clean. When it dries-matte, muffled. I advise unequivocally! As a gift, a cool hairpin.
B***r –
Very beautiful necklace
B***b –
In general, the necklace was pleasant, however, the glass in shape in different products is not the same shape. My light pendant is smaller than the dark one. Dark has a greener tide, and light-lilac-blue.
C***y –
Wonderful necklace. It’s very pretty and the color reflects off the stone a bit. Well packaged and took about a month to arrive.
P***e –
Beautiful necklace
B***b –
Nice
S***h –
so beautiful earnings highly recommended
G***L –
Nice one.
I***r –
Pictures with the long glass beads? feels like day actually Bonnie matte material Rea picture the Donna Summer look nice
K***k –
very charming and beautiful. i reccomend it!
A***a –
Very beautiful necklace!It came with a present.Thank you!
A***s –
Kulonchik liked! for gifts thank you! came almost for a month, thank you!
D***a –
Chic! Beautiful overflowing in the sun, unusual frame, looks amazing! Very satisfied with the purchase. It came in three weeks.
K***a –
thank you is very nice.
O***e –
JIS nuostabus, rekomenduoju
N***r –
Very cool pendants I’m happy thanks for the gifts
Customer –
This is my second order from Thaya. The goods, as usual, came quickly. Everything is well packed and accompanied by a napkin for care. Description and photos match. She took along with earrings from the same series. The pendant is twice as many earrings. It was also visible on the site. Quality is good.
Y***a –
Diakuyu, ale Duje thin lantzyuzhok, kolir takiy yak in the photo, delivered for 26 days.
K***a –
Great pendant! Beautiful and neat looks. Until I wore it. As I wear-I will add a review. I came in a nice bag, as a gift there was a clip and earrings with seals. I ordered earrings to them in a set with a pendant, from the same store. I ordered 11.11, today 06.12. The goods came very quickly, thank you very much to the seller for such a number of pleasant gifts and for the fast packaging of the goods.
T***t –
Very beautiful pendant, did not regret what I ordered, nice gifts…
I***a –
Kulonchik really liked, Stone Beautifully shimmering
A***n –
I love it
N***v –
good
N***i –
Very beautiful necklace!
E***H –
Awesome Stone, very like.
A***y –
Corresponds to the description and expectation!! thanks to the store, I recommend!
A***h –
Beautiful necklace! I`ll order again for my sister
M***k –
Super!!!!!
D***a –
No words, emotions… necklace is a miracle! The Stone really shimmers and attracts attention. I will order necessarily earrings. Fast shipping, as a gift put and hairpin cute and stylish earrings, thank you❤
V***d –
Very good product. Delivery earlier than expected.
A***i –
Insanely beautiful decoration, looking at overflows in the sun and pouring: D as a gift put cute pins
O***r –
Delivery city meest-Express. Yak on the picture, all it is, stand trial. I liked it, I recommend the store in the complex mishechka, and servetka.
S***k –
Good cable!
I***n –
Premium quality really love it but the gift was not accurate, Didn’t expect that gift
Customer –
is fantastic, very nice
A***a –
It was very fast to Dubai! Perfect boxes and jewelry! ❤️❤️❤️
A***a –
The pendant came in a bag with a hairpin apparently a gift from the store) and a cloth for the care of silver. On the chain there is a sample s925. The suspension itself is very beautiful, miraculously poured.
V***o –
Aurora is very gentle and beautiful. The order is satisfied. thanks to the store for the gifts. I will order more. i recommend the store.
N***o –
Pendant as in the photo, very cool. The store put a napkin for the Pebble (it is in the envelope) and a hairpin as a gift. On the axle that holds the crystal brand of 925 samples. Silver looks very clean and neat without scratching other kotsok.
O***o –
Beautiful decoration
K***z –
I love it. it’s the third one I ask for, my aunt and mom loved it.
E***y –
Everything is super. Corresponds to the description. Delivery to Minsk took a month and this order for 11.11. Seller put gifts (hairpin and stud earrings)
Customer –
bought for Wife . she just like it . nice necklace
B***d –
It’s just as pretty as all of the photos. The clasp on this necklace is probably the easiest to put on of all the ones I bought.
Customer –
Packaging is very beautiful and reliable. All the products that I ordered in this store, I’m very happy. It is also convenient that rings with variable size. I recommend to buy in this store.
L***N –
Elegant, with a delicate design. The stone is a little thick for me. The stone has a few glints between white and blue.
Customer –
it is lovely
L***r –
It’s beautiful and I love it. The least I like is that the chain is a little long, but I still love it! There was a problem with my first shipment and it got lost along the way but they directly contacted me to inform me of what happened and they sent me back the products. They therefore seem very professional to me. I will definitely buy back at this shop.
E***a –
Gorgeous shimmering
N***n –
Correspond to the description. Very beautifully poured Stone-real Northern Lights 🙂 elegant decoration. The product was carefully packed: In a separate bag pendant and in another bag the chain itself. Were invested in each other. Plus velvet pouch. And the store put the hairpin and earrings as a gift. I recommend
G***o –
All OK
A***n –
Exquisite necklace for a beautiful bargain price. I recommend you this necklace so sure to. Contact the store also ran very smoothly and friendly!! 🙂
T***a –
Delivery to Kazakhstan about a month, packed well, very cute necklace, very pleased
M***s –
Divine I fall in love and come with gift.
A***b –
Gorgeous
N***a –
It’s very beautiful thank you
R***o –
Thin fragile but cool
A***z –
i love it .thank you petsmaker
L***x –
Perfect!!!! Looks too
K***k –
Cool came 2 weeks before Kyrgyzstan goods as in the description poured very very beautiful and fast delivery… Sent in a special box so as not to damage during transportation and correctly and cool case
Z***e –
Fast kargo
E***t –
Beautiful pendant and bracelet. Many thanks by the give aways
M***o –
Ok. thanks.
A***N –
Chic pendant) as a gift was a New Year’s bag with a deer) very beautiful! Thanks to the store. I’ll order more friends
Customer –
Gorgeous product, beautifully glitters
Customer –
Nice necklace. Fast shipment.
Customer –
this store is great !
Customer –
I’m delighted with the stone!! Seller special thanks for the gifts, very nice
K***z –
Fast shipping, necklaces suits opisowi, General approx.
F***r –
Very nice necklace with many highlights changing according to view angle and light. I am satisfied my purchase and recommend this store. My best friend will very funny sound gift!
T***r –
It came very fast and painstakingly. I was satisfied with the product as it looks very nice. If you like it, you can take it with ease of heart.
Y***U –
recommend store perfect necklace 🙂
V***s –
Thank you, the pendant is very beautiful.
L***a –
I will wear with great pleasure
J***z –
Stunning came on time, just like picture, has stamp behind pendant, and on chain , seriously so beautiful worth the money and the wait
L***a –
Very friendly and quick delivery . Recommend
K***k –
Very nice. I am very glad 🙂