Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***r –
Durable packaging sent in by bumping up product there is no well were shipped. Usual lure throw glasses to wear, should be used to try to avoid. Computer of blue light well will be blocked.
Y***v –
Delivery about 35 days. Very long! Last day went, took the parcel. In the rest everything corresponds to the picture and description. I have a similar overlay on glasses, but dark. It came twisted into packaging material. The main thing is to get used to a big fly on the nose. In the rest, the product looks great. The light even casts blue, as if there are Optics. I doubt it, but it’s blue. Recommend. I recommend.
J***r –
No problems, postage took away too long, but considering worldwide problems, it’s fine, at least I got them.
R***i –
Very well pack 50 days to arrive
A***r –
Product as indicated, decent one
Customer –
Good product and good store
S***v –
Good glasses I order a second time. I recommend the product and the store.
Customer –
Quick connection to とりつけ are nice! Also or quailty party bun たのみ want. thank you.
B***t –
Free a little long but well received the package, I recommend the store elsewhere I will redo a purchase
A***t –
as described
M***z –
Everything ok and I can put right in my glasses and leave it up when I don’t wear them. Now to try if my eyes with a computer rest a little.
Customer –
received .
Z***a –
All OK
G***r –
There is a difference in sleep quality after using them about 2 h before sleep
T***g –
Even though it’s a bit heavier than I anticipated, my eyes are thankful for this product.
M***e –
Without the living well received it
Customer –
Love it. Arrived in good shape.
R***l –
Excellent store. Nice product.
J***e –
Arrived in good furniture state
C***i –
nice
S***v –
Reached nnovgorod for 2 months. The product is comfortable and good quality, I recommend.
O***s –
GOOD
L***a –
Very satisfied with the order. Came relatively quickly. I recommend the store and the store.
C***n –
As described
M***e –
It really does what it has to when i am Gaming, i don’t feel tired anymore and my eyes don’t feel pain anymore!!!!!
A***s –
Fine product and helps against the glare
C***t –
as described.
C*** –
Match descriptions. Brand new and fit most standard eye glasses. I like it.
S***s –
It works as you say.
J***y –
Good product!
J***z –
good
Customer –
Protective packing just enough
S***s –
I had to wait a month, but also the product is Super great now not I have sight so tired.
B***l –
Ok well received
C***e –
Well done in FRANCE. Very well packaged, good quality. Thanks to the store.
Customer –
Good quality product, fast delivery, store to recommend.
Customer –
perfect
M***A –
To this day, February 8, 2020 came to my hands
K***o –
Sharp and good
Customer –
perfect, they work
F***s –
They arrived in perfect condition the glasses that do comply with the Explained and with the effect they are very comfortable plastic all but resilient delayed the order to arrive too much
A***k –
Great!
N***r –
1 pc clear clip on computer glasses. Store: DengFengLai Store.