Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I***a –
I have not learned yet, but it seems that everything is fine!
R***r –
My Bologna did not fit, it is fixed badly, the paw removes.
Customer –
Size L fits well to the desired
O***A –
Muzzle Super!!! At me AM. Staff 1 year all came even there is a stock
M***a –
Ordered for American bully, bolshevat. go to the Shepherd.
E***a –
Great muzzle! Well regulated, the dog does not itch from his face and therefore does not try to throw it off
V***v –
I liked the quality! Delivery is very fast!
A***a –
Like a good muzzle, but the dog is small ((
S***a –
Perfecto
A***v –
Our Girl has 60 kg of weight, had to fit. Are we happy how she is? I do not know :-)!
J***u –
quick shipping!
R***r –
I came in a month. Corresponds to the description. In the work did not try yet
A***n –
The goods went a little more than a month! The store sent the goods almost immediately. Tracked. The size approached perfectly! Sobaken didn’t try to take it off! Color the one that ordered! Bright. No smell! Muzzle recommend and the seller is excellent!!!! I will order more!!!
E***n –
Muzzle climbs into the eyes, even the smallest. We have Japanese Spitz weight 5,5 height 30 cm.
A***o –
Delivery is fast. On the yard dog 20 kg Took XL. The stock is large. I think it is necessary to take a smaller size
T***a –
Muzzle was a month. Quality is normal for such money, the thickness of the harness for a Large Dog (size XXL) wants a big one.
A***v –
Muzzle is suitable for husky, let’s see if he likes the dog or not!
E***a –
To the Perm region a month was a parcel. On Labrador 10 months weighing 40 kg came up. Adjustable. I liked
E***A –
A good, high-quality muzzle, sewn neatly and reliably. Shipping oooochen long, although the order store sent immediately. I recommend the product to buy.
A***v –
Received, fast, no contact with the, recommend.
A***n –
A bit too small… too bad
F***l –
Perfect for my German Shepherd.
L***n –
M is too small for a Shiba Inu
A***e –
Works for my dog. I took XL size for a 1year labrador dog
G***N –
trop petit
J***o –
I bought one of each size, they arrived in 15 days in Spain which was established when ordering. I haven’t tried them, but they look good.
A***v –
Thank you, everything is good.
R***r –
It came quickly. Quality is good. Prodovets recommend.
T***t –
Muzzle of good quality. I will add a review after I test on the dog).
K***m –
Sent for a very long time but came quickly enough description coincides on the ratweiler three months and weighing 10 kg a little more, but this is not for long
J***o –
Perfect.
Z***a –
The product is fully consistent
A***v –
Shipping less than 3 weeks. Muzzle looks good. 2 Velcro fasteners, and on the back of the head latch. Later I will add a review from the photo on the dog. I recommend the product and the store.
A***a –
This is the third muzzle. We lose all the time somewhere. Very convenient, and to the vet, and in the car, so that the songs do not scream. Woolen certainly does not like, tries to remove, but in vain. Only for a long time in this is not like, the dog needs to breathe full mouth, although you can relax the Velcro. All the time we take from this store. Delivery 2 weeks to Arkhangelsk. seller thanks!
Customer –
Perfect
S***a –
It works well, but was a little smaller than planned
Customer –
Not the most reliable muzzle, but if the dog does not bite, but is worn only in case of compliance with the regulations, then it is perfect! Thank you!
E***a –
Golden ordered the biggest… Everything has come… we will Master .. The goods came pretty quickly…
A***v –
Perfectly approached the AMStaff weighing 32 kg, soft, Velcro wide. Sobaken tried to take off first, because the puppy and this is his first muzzle, to play, but then calmed down. The muzzle was not bought in order not to bark or bite or pick up from the ground, but purely to exit the entrance or to walk in places of accumulation of people.
F***r –
Looks good.
J***a –
it’s small for my dog