Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Cats and we are delighted! Thank you!
V***v –
Delivery is very fast. Drinking bowl works well, corresponds to the description, assembly is light, drinking bowl with backlight. Kotik appreciated. I recommend.
R***w –
Seller recommend! A good drinking bowl, glow in the dark (do not stumble about it), the cat immediately appreciated and began to use it for its intended purpose)). Before that, she drank from all kinds of containers, up to the sink and toilet, but not from her drinking bowl. The dog (pug) has not yet appreciated all the beauty and charms, but I think will quickly understand))
M***r –
OK
M***v –
Cool drinking bowl delivery sdek’s very fast. I recommend to buy.
P***r –
The goods as the picture. Carefully packed shipment, safely Product like on photo. Package skin safe
Y***A –
The store quickly sent the order, willingly communicated and was friendly. The fountain is very good, came with a gray color instead of blue, but I wanted it. Delivery ordered from the Russian Federation, about 1 week received. Many thanks and best wishes to the seller!
D***n –
Everything is fine, as in the description. Kitty liked it!)
C***y –
just as described. I was skeptical, but it truly is a great recirculating water bowl. both dogs love it as it really is silent until the water gets low. incredibly fast shipping.
L***a –
The old cat is happy) now ninada swears to put on the Bath)
P***o –
Delivery 1.5 weeks. Quality is good. Koteyki are happy.
Customer –
Quality fountain, without extraneous odors, quiet-cats drink immediately, I did not have to teach. Delivery fast-week (ordered from Russia)
L***a –
All came in one piece. Fast for 11 days in SF. cat afraid. Сцыкуха. Suspect. Let’s see, can превыкнет. Color gray it, though the picture blue.
N***a –
It for 2 days
S***n –
Power supply included was not, but came from Samsung. Current consumption ~ 0.270 A. Is virtually silent. Cat do not understand that :). Have To teach.
A***e –
Gavau. Ačiū. Labai patiko. Pakuotė buvo suglamžyta, galvojau prekė bus pažeista. BET viskas outlet, veikia. Šuniukams patiko. Rekomenduoju. Prekė geros kokybės IR sąžiningas pardavėjas.
E***l –
Nice to meet you! It is very practical and as it is cribe in the announcement, my TR is cats is so lovely!
J***s –
All agreed, great order, arrived in estimated time.
Customer –
all ok
Customer –
Works. I thought it would be more. Cute thing, pump noise a little. The cat has not yet appreciated.
P***v –
Came from Russia. In a week and a half. Everything corresponds to the description. Works only with a stable power supply from 0,5 to 1.5a, via USB. On the body there is a notch for laying the wire. The backlight is not disconnected, alas. Works really quietly. I can not hear even 0,5 m from a working fountain. Cats get used to it. Everything suits. I recommend such a toy for both koteek and owners. You can really tie on this fountain)))
S***y –
Excellent fountain, Cat drinks, I hope it will work for a long time!!!
V***v –
Very fast delivery, excellent quality goods
M***v –
Long sent, 7 days. PR 1 class. But we arrived quickly, in 5 days in the Sverdlovsk region. Filters are the same as complete filters. We have enough filter for 2-3 weeks. You can take if you do not want to wait long from China.
V***v –
The parcel came quickly, the fountain is noiseless, the cat instantly penetrated.
A***O –
About 5 days to Moscow. Everything works. Cat with caution yet.
S***z –
100 % ok
D***v –
The product corresponds to the description. Arrived quickly by courier to the door. Cat and I are happy. I recommend the store.
O***e –
Delivery is very fast! In 5 days brought to Yekaterinburg! But my cats did not understand why this drinker As long as they bypass, they are afraid to approach.
Customer –
As described
M***a –
Three of five kosharykov, immediately assessed))) good thing!
S***v –
Kitty Zeus really liked it! But ordered for another cat.
K***a –
The fountain liked: quiet, roomy, convenient to disassemble for washing. The cat has not figured out yet, but, I hope, will appreciate. Delivery from Russia took less than a week.
E***a –
The fountain is good. Cat drinks. But she loves the current water, it is worth opening the faucet, as it is here like here. That’s why she valued the fountain. Thanks to the store. Delivery was from Russia, delivered sdek for a week to Saratov.
A***v –
Delivery was very fast, honestly did not even expect, while everything works, thanks to the store, I advise! A little later I will add a review
V***Y –
The product is pleased though and changed a different color, there was a slight smell but after rinsing with water it did not become
V***a –
Delivery fast, cat and dog are satisfied, drink with pleasure. Night illumination. It is necessary to regularly add water, when little, starts to sound loudly. I recommend
A***l –
Shipment very well secured on time travel. All for now works.
N***a –
Nice fountain, but is cats do not drink (goods not monitored, with RF come in 10 days
A***v –
Cool Fountain. The cat is happy.
D***l –
The order was delivered very quickly to the door of the apartment by courier. A week for the whole process, while the delivery time by courier I could choose myself.