Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of petsmaker.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
F***a –
Its amazing like a magic
H***e –
What I was looking for is all I have to use it I hope it will work well
A***r –
it arrived, and it looks to work, my dog just doesn’t have flees on him
L***i –
very good product, item as discreption on the webbsite, very quick delivery, i recommend this shop
Customer –
Thanks it is arrived
A***o –
In general, fast delivery. When working squeaks, but the cat to the light bulb, just to scratch… For shorthair. Fleas are combed, but badly killed, you have to finish…
P***Y –
Well received more than to try
N***e –
fast delivery and a great device that works really well on my cats. Fantastic value too!
S***r –
fast arrival now have to try on my dog
M***e –
I have not try it yet
Customer –
Excellent product, I recommend the store.
A***o –
He came in good and fast, I tested him and he works well
P***z –
It works
V***a –
Super fast delivery thank
E***o –
ok
W***l –
Works
L*** –
Packet within. Haven’t tried out.
T***o –
Pas essayé encore
C***s –
unfortunately the high frequency sound emitted from this unit panics our cats so we can’t use it otherwise it looks a good tool
C***z –
I have to try it with the dog, I hope he won’t stay. I’ll upload more pictures later. Thanks for the product guys.
C***a –
Good product, But delayed too to arrive.
A***g –
great product thank you
H***s –
I arrive fast, excellent product although plastic is low quality but works
A***h –
It really tried it yet. Looks good tho
D*** –
I got this article today within, equal tried comes an irritating high beep when you turn it on what dog still cat don’t pleasant find, can also have not say whether it really works
A***o –
A good thing and the truth helps from fleas came the order for a month looks like in the photo
Customer –
Thank you, I arrive sooner than expected, happy day
M***z –
Good
J***o –
Perfecto
C***g –
Perfect delivery
V***o –
Not yet tested, takes 4 batteries!
S***O –
Arrived in good furniture state, not taste in my Pet But is But it work. Todo according to the description.
A*** –
It Took 2 months to receive in Singapore
W***s –
Delivered quickly and well packed
M***l –
good product, works fine
D***k –
The goods received, everything about. Not yet my purse fleas, so how it works I can not write
E***z –
Falta test But looks good
K***a –
I haven’t used it yet. just received it today in the mail. have yet to check
L***m –
same as the description
Customer –
oke
G***n –
Product מצויין
Y***a –
Still not tested
I***n –
Great thing, chic combing
R***a –
Such which this and Photo… Take a little more than 1 month But I really liked… Recommend the store
J***z –
Good store.
J*** –
Excellent, the product works even for the roe of fleas
R***e –
Looks cheap off yet not tested.
E***y –
Envoi rapids, goods
H***n –
Looks so on eye good looking not yet tried
Customer –
Cat has no fleas at the moment, so could not test it yet.
V***s –
It took a little while to arrive but the store was always attentive to extending the protection
M***y –
Very well detailed the article arrived very quickly less than 15 days After testing on effective fox terriers dog. On Persian cat more complicated because of the length of hair
B*** –
I can feel the current in my hand
M***r –
Hard to brush when your dog is changing hair
R***I –
thanks
M***y –
Beautiful recommended product
D***t –
At the moment everything is fine. No battery test
D***e –
Very happy with purchase. Delivered quickly and just as described. Used it on all 3 kittens. No problem. Thank you.
M***y –
Bien
B***z –
Fast delivery!
S***n –
Good evening, received order very well and very useful for my cat who is satisfied. Cordially
D***s –
Thank You
H***r –
good
J*** –
love this product, the only sound it makes is a light beep when combing & continuous beep when it zaps a flea, my cats were not afraid of sound @ all & they are big fraidy cats love it
Z***a –
Thank you the product came, works well until I checked on the cat, I recommend the store, wait a long time more than ordered for more than 2 months.
Customer –
It’s the same product being advertised on Facebook for.. 20 dollars
R***s –
have not used yet
D***n –
Well received meets my expectations!
P***l –
great
H***k –
I received the product in good order
I***e –
Exactly as described
Customer –
good, i like it, thanks
D***o –
Without taxation and postal rate.
F***h –
Buying from this store is tranquility and trust.
N***l –
Really works Super
M***a –
Need finger batteries. Makes a squeak at work, the cat first got nervous, then it seems to be nothing. At the first minute she took one dead Flea from the bristles with wool. I will try further. Seller recommend.
S***o –
Parcel Arrived and works thank you to the store
S***r –
as shown in the figure
Customer –
Still needs to be tested but seems to be of good quality
A***g –
good and working
A***y –
Satisfied with both quality and delivery!!! Thank you.
S***p –
Thank you!
K***a –
Received my item. Thanks a lot.
Customer –
Colonavilus
A***a –
I hope it’s working
A***e –
It works great it actually kills fleas